cancellation Memrise: Easy Method

What is Memrise

Overview

Memrise is a language-learning platform that combines gamified lessons, spaced repetition, and native-speaker clips to help learners build vocabulary and conversational skills.

Core features

It offers free courses and paid "Pro" subscriptions that unlock extra features such as advanced practice tools, offline mode, and progress tracking.

How to cancel Memrise

Cancel via web (recommended)

• Log in to your Memrise account in a browser at memrise.com.
• Go to Profile → Settings → Account, then click "Cancel Plan" to stop auto-renewal.
• Paid features remain active until the end of the paid period after cancellation.

Cancel via app stores (if purchased there)

• Apple App Store (iOS): Open Settings → [your name] → iTunes & App Store → View Apple ID → Subscriptions → select Memrise → Cancel Subscription.
• Google Play (Android): Open Google Play Store → Menu → Subscriptions → find Memrise → Cancel subscription.

Alternative methods

• Email or postal requests can be used where available, but the web/account method is preferred for speed and reliability.
• Keep confirmation screenshots or emails after cancelling for your records.

What happens when you cancel

Access after cancellation

When you cancel, your paid features remain available until the current billing period ends.

After the period ends, your account reverts to the free tier and premium features are removed.

Auto-renewal and charges

Cancelling stops future automatic renewals; it does not necessarily reverse charges already paid for the current period.

If you bought via Apple or Google, billing is managed by those stores and cancellations must be done there to stop renewals.

Data and progress

Your learning history and progress typically remain tied to your account; logging out or downgrading does not usually delete progress.

Export or back up any essential data if you are concerned about losing progress before making changes.

Will I get a refund?

Memrise web refund policies

• 30-day money-back guarantee: Full refunds may be requested within 30 days for Quarterly and Annual plans when purchased via the web.
• 14-day right: Memrise accepts refund requests within 14 days of activation for Monthly, Quarterly, and Annual plans where applicable.

App Store and Google Play exceptions

• Apple App Store purchases: Memrise cannot process refunds; you must request refunds through Apple.
• Google Play purchases: Google Play policies may apply; you may request refunds via your Google Play account.

Monthly plan refunds

Refunds for Monthly plans are generally only available within 14 days of purchase when handled via Memrise web support.

Always state your purchase date and provide proof of purchase when requesting a refund to speed up the review.

Memrise plans and pricing

Pricing table

Pricing notes

Prices above are derived from in-app purchase listings for the UAE region and reflect App Store options and promotional offers.

Durations for some "Subscription Offer" items are unspecified; confirm exact terms during purchase.

Your consumer rights in United Arab Emirates

Local law summary

The UAE does not necessarily provide the same statutory consumer cancellation rights as the UK Consumer Contracts Regulations.

Local consumer protection is governed by UAE laws and the Dubai/Abu Dhabi consumer protection authorities for relevant complaints.

How this affects Memrise purchases

• Memrise's refund and cancellation policy applies to purchases made directly via memrise.com.
• Purchases through Apple App Store or Google Play are subject to those stores' refund policies rather than Memrise's direct refunds.

Practical advice for UAE residents

Check whether you purchased via the web, Apple, or Google, and follow the corresponding cancellation and refund route.

If in doubt about local consumer remedies, consult the UAE consumer protection authority website for guidance on formal complaints.

Customer experiences

Positive feedback

Many users (including in the UAE) praise Memrise for being engaging, easy to use, and effective due to spaced repetition and native-speaker clips.

Reviews on sites like Capterra highlight the app’s friendly interface and helpful audio/video content.

Negative feedback

Some users have reported billing issues, difficulties cancelling, and problems with progress being lost after account changes.

Trustpilot reviews show a range of concerns including slow support responses and disputes over refunds or access.

Takeaway

• Most learners enjoy the core product; but if you have billing or progress issues, gather evidence and contact support promptly.
• Purchases via third-party stores require contacting those stores for billing disputes and refunds.

Documentation checklist

What to prepare before contacting support

• Account email or username used to register with Memrise.
• Order ID or transaction reference from the confirmation email or store receipt.
• Purchase date and amount (AED) and the payment method used.

Helpful supporting items

• Screenshots of receipts, subscription status, or error messages.
• Device details (iOS/Android/web), app version, and any correspondence with support to date.

Common mistakes

Cancelling on the wrong platform

Example: cancelling via the Memrise website when the subscription was purchased through Apple will not stop App Store billing.

Always confirm the original purchase channel before cancelling.

Assuming an immediate refund

Example: stopping auto-renewal does not automatically refund the current period; refunds follow specific policy windows.

Request refunds promptly and provide proof of purchase when required.

Not saving confirmation

Example: failing to save cancellation confirmation emails can make disputes harder to resolve with support or app stores.

Always keep screenshots or emails showing cancelled status and any support ticket numbers.

Comparative recap

Quick comparison table

How to choose

If you purchased on the web, use Memrise account settings and the Memrise refund route for the best chance of a web refund.

If purchased via Apple or Google, manage subscriptions and refund requests through those stores to prevent double-billing.

After cancelling

Check confirmations and billing

• Save any cancellation confirmation emails or in-app screenshots showing the subscription has been cancelled.
• Monitor your bank or card statements to ensure renewals have stopped at the next billing date.

Useful official links

• Memrise homepage: https://www.memrise.com/
• Manage Apple subscriptions: Apple - Manage Subscriptions
• Google Play subscriptions help: Google Play - Cancel a subscription

Contacting Memrise

For web refunds or account support, use Memrise's official help/contact options on the Memrise site.

Provide the documentation checklist items when you contact support to speed up resolution.

Address

Postal address

Memrise, 3-5 Fashion Street, E1 6PX, London

Registered office

Use the address above for any formal postal correspondence related to account or billing disputes.