Cancellation Mondly: Easy Method

What is Mondly

Overview

Mondly is a subscription-based language-learning app that offers interactive lessons, voice recognition, chatbots and quizzes to help users learn multiple languages.

The service is available on mobile apps and via Mondly’s website, with purchases handled through app stores or payment processors depending on how you subscribe.

Where it is operated from

Mondly is operated by a company based in Romania and lists its address in Brasov for corporate contact.

Subscriptions and payments are processed through the platform where you subscribe (App Store, Google Play, 2Checkout/Verifone, etc.).

How to cancel Mondly

If you subscribed via the App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name at the top, then tap Subscriptions.
• Find Mondly, tap it and select Cancel Subscription - deleting the app does not cancel it.
• See Apple’s official guide: Manage subscriptions on Apple devices.

If you subscribed via Google Play (Android)

• Open the Google Play Store app.
• Tap Menu → Payments & subscriptions → Subscriptions.
• Select Mondly, then tap Cancel subscription and follow the prompts.
• See Google’s official guide: Manage subscriptions with Google Play.

If you subscribed via Mondly’s website (2Checkout / Verifone)

• Log into your 2Checkout account using the email you used to purchase, access subscription/manage billing and stop automatic renewal.
• If you cannot access the 2Checkout dashboard, email pay@2checkout.com for assistance or visit the processor: 2Checkout (Verifone).
• Confirm cancellation by checking your email for termination confirmation and future renewal stops.

Important general notes

• You must cancel through the original purchase platform - Mondly’s app or site cannot cancel store-managed subscriptions.
• Keep screenshots of subscription pages and cancellation confirmations in case of disputes.

What happens when you cancel

Access after cancellation

After you cancel, you typically retain access to the paid features until the end of the current billing period.

Auto-renewal will be stopped for subsequent periods; you will not be charged again after the current period ends.

Data and account status

Cancelling a subscription does not necessarily delete your Mondly account or learning data.

If you want account deletion or data removal, request that separately via Mondly support or the platform where you purchased.

Notifications and confirmations

Always look for a confirmation email from the platform (Apple, Google, 2Checkout) that confirms cancellation.

If you do not receive confirmation, check the subscription status in the store account and keep screenshots as proof.

Will I get a refund?

Official policy summary

Mondly’s official terms do not promise general refunds for ended subscriptions; there is no standard blanket refund policy published by Mondly.

Most purchases are non-refundable unless specific conditions apply or the payment platform provides a remedy.

Exceptions and practical options

• Refunds may be considered if Mondly breached the contract or there was a clear service failure.
• If you purchased via Apple or Google, you can request a refund through their official refund processes; Apple has consumer-facing refund options you may use.
• For 2Checkout/Verifone purchases, contact their support (or Mondly with transaction details) to request assistance with refunds for billing errors.

What to do if you believe you were charged unfairly

Collect proof: receipts, dates, screenshots of trial offers and cancellation attempts before contacting the payment platform or Mondly.

If the platform denies a refund, you can escalate with your bank or card issuer as a chargeback if appropriate and justified.

Mondly plans and pricing

Pricing snapshot for UAE

Prices below reflect in-app purchase listings for the UAE Apple App Store as of mid-2025. Platform or regional pricing may vary.

Available plans

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumer protection law commonly provides a 14-day cooling-off or withdrawal period for many online purchases.

However, digital services delivered immediately (like activated app subscriptions) may be exempt from automatic withdrawal rights.

How this applies to digital subscriptions

• If the service was provided immediately after purchase, a right-to-withdrawal may not apply in practice.
• Consumers can still request refunds via the payment platform (Apple, Google, 2Checkout) citing UAE rights or billing errors.

Steps if you believe your rights were breached

Document your case with receipts and correspondence, then contact the platform (Apple/Google/2Checkout) and Mondly support.

If unresolved, you may escalate to local consumer protection authorities in the UAE with your documentation.

Customer experiences

Positive feedback

Many users praise Mondly’s colorful, simple interface and its suitability for beginners, noting convenient short lessons and gamified practice.

Users often like the voice recognition and chatbot features for conversational practice.

Negative feedback and recurring issues

• Common complaints include unexpected charges after a “free” trial and difficulty cancelling subscriptions.
• Some users report poor customer support responsiveness and disputes over refunds or auto-renewals.

Practical takeaway

Monitor trial end dates and keep clear records of subscription terms to avoid surprises.

If you experience billing issues, act quickly with the payment platform and retain evidence for disputes.

Documentation checklist

What to collect before contacting support

• Purchase receipt or order confirmation (email)
• Screenshot of active subscription in App Store / Google Play / 2Checkout
• Dates of purchase, trial start/end, and attempted cancellation
• Transaction ID and last four digits of the card used

What to send when requesting a refund

• Clear request message stating the problem and desired outcome
• Attached screenshots and the original receipt
• Contact email used for the purchase and device details

Common mistakes

Deleting the app thinking you cancelled

Many users assume removing the Mondly app cancels the subscription; it does not. The subscription must be cancelled in the store where it was purchased.

Always check the store’s subscription list and confirm cancellation there.

Contacting the wrong support channel

Users sometimes contact Mondly directly when the purchase is managed through Apple or Google; these platforms control billing and refunds for their purchases.

For app-store purchases, start with Apple/Google support before escalating to Mondly.

Comparative recap

Quick comparison of available plans

After cancelling

Confirmations and follow-up

Keep the cancellation confirmation email or screenshot from the App Store, Google Play or 2Checkout for your records.

Verify that no further charges appear on your next billing statement.

Helpful official links

• Mondly cancellation FAQ: Cancel Mondly subscription (official)
• Apple subscriptions support: Manage Apple subscriptions
• Google Play subscriptions support: Manage Google Play subscriptions
• 2Checkout (Verifone) support: 2Checkout (Verifone)

If charges continue after cancellation

Contact the platform billing support first (Apple/Google/2Checkout). If unresolved, contact your bank to dispute unauthorized charges.

Retain all correspondence and evidence when escalating to consumer protection authorities.

Address

Corporate address

50A Griviței Avenue Building 15, Entrance C, 1st Floor, Apt. 1

Brașov County, Brasov, Romania

Support contact reminders

For billing managed by Apple or Google, use their support channels for refunds and cancellations.

For purchases made directly on Mondly’s site via 2Checkout/Verifone, contact 2Checkout support or pay@2checkout.com and retain transaction details.