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Cancel NUMERADE online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Numerade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Numerade: Easy Method
What is Numerade
Overview
Numerade is an online tutoring and homework-help platform that offers video explanations, step-by-step solutions, and subscription access to study resources for high school and college subjects.
Main features
Features include searchable video answers, subject-specific content, and subscription plans that unlock full access. Numerade is delivered as a web service and through mobile apps on iOS and Android.
How to cancel Numerade
On the web
- Log in to your Numerade account on the website.
- Click your Profile icon → Billing → click “Cancel”.
- Follow the on-screen steps to confirm cancellation or end a free trial.
- See the official cancellation help: Numerade cancellation support.
Mobile apps (iOS and Android)
- iOS (App Store): Cancel directly through Apple’s subscription settings in your iPhone/iPad - Numerade cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel via Google Play → Subscriptions in the Google Play app or play.google.com/subscriptions.
By email or mail
- You can request cancellation or support by emailing support@numerade.com.
- Postal mail is possible but there is no UAE-specific mailing address; use the US address below if needed.
What happens when you cancel
Access after cancellation
When you cancel during a free trial, access typically ends at the trial expiration if you do not have paid time remaining.
If you cancel a paid subscription, you usually retain access until the end of the current billing period; access does not continue beyond that paid period.
Renewal and billing
Auto-renewal is stopped for future billing cycles after cancellation, but charges already billed for the current period are typically not reversed by policy.
For App Store or Google Play subscriptions, billing and renewal are controlled by those stores and must be managed there.
Account and data
Your Numerade account and any saved settings or progress usually remain unless you request deletion.
Contact support if you need account deletion or data export; retention policies may apply.
Will I get a refund?
Official refund policy
- Numerade states subscriptions include a free trial; after the trial ends plans are billed in advance and are non-refundable.
- The published policy says no refunds or prorated credits are issued and no exceptions are made. See Numerade’s refund policy: Numerade refund policy.
Exceptions and practical outcomes
- Support interactions sometimes result in goodwill refunds or partial credits in individual cases; users have reported occasional courtesy refunds after contacting support.
- If you were billed through Apple or Google, refunds are subject to those platforms’ policies and must be requested via Apple or Google support.
If you dispute a charge
If you believe a charge is unauthorized or a cancellation failed, gather evidence (receipts, screenshots) and contact Numerade support first.
If unresolved, you may escalate with your payment provider or local consumer authorities (see UAE rights section below).
Numerade plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Weekly | AED 29.99 | Weekly | Full access via weekly subscription |
| Monthly | AED 65.99 | Monthly | Full access via monthly subscription |
| Annual | AED 219.00 | Annual | Full access via annual subscription |
Notes on pricing
Prices above reflect in-app purchase offerings listed on the UAE App Store as of early 2026 and are shown here as exact UAE App Store prices.
Actual charges can vary by store taxes, currency rounding, or platform fee changes.
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
UAE consumer protection law commonly provides a cooling-off period (often 14 days) for digital or subscription services, which may entitle consumers to cancel and obtain remedies despite a provider’s “no refund” terms.
Statutory rights cannot be overridden by a contract clause; check the details for your purchase and timing.
Escalation and complaints
If you face unauthorized charges or a failed cancellation, escalate to Numerade support first with evidence.
You can file complaints with UAE authorities such as the Ministry of Economy’s Consumer Protection Department: UAE Ministry of Economy.
Bank and payment provider options
If charges are incorrect or unauthorized, you may also dispute transactions with your bank or card issuer in the UAE under local banking dispute procedures.
Keep records of correspondence and transaction details to support any claim.
Customer experiences
Positive reports
Some users report helpful and timely customer support, with quick resolution of billing questions and occasional courtesy refunds or credits.
Positive experiences often follow direct contact with support and clear submission of receipts or screenshots.
Negative reports
Common complaints include difficulty canceling free trials, unexpected charges after attempted cancellation, and unclear renewal notices.
Some users report delays or confusion when dealing with mobile store subscriptions (App Store/Google Play) because those stores control billing.
Takeaway
Outcomes vary: many issues are resolved through support, but problems with store-managed subscriptions or missed cancellations are frequent.
Act early, save confirmation of cancellation, and monitor statements after cancelling.
Documentation checklist
What to prepare
- Account email and username used with Numerade.
- Screenshots of your subscription page, billing history, and any error messages.
- Receipts, bank/card statements showing the charge, and date/time of the transaction.
How to present your case
- Send a concise email to support with subject like “Cancellation and refund request” and attach evidence.
- Include a clear timeline: sign-up date, trial end date, cancellation attempt date, and charge date.
- If escalating to your bank or UAE authorities, include copies of your correspondence with Numerade.
Common mistakes
Failing to cancel the correct way
Example: Trying to cancel an App Store subscription through the Numerade website - this won’t stop Apple billing. Always cancel via the store that billed you.
Check your billing source (Apple, Google, or Numerade) before canceling.
Not saving confirmation
Example: Cancelling but not keeping a screenshot or confirmation email - then there is no proof if a charge appears later.
Always capture the cancellation confirmation and any reference number immediately.
Waiting until the last minute
Example: Cancelling on the day of renewal without allowing processing time can lead to a charge for the new period.
Cancel at least 24 hours before the renewal date when possible and verify cancellation status afterward.
Comparative recap
At a glance
Quick comparison of cancellation routes, where to perform them, and refund likelihood for each method.
Quick comparison table
| Method | Where to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (Numerade site) | Numerade account → Profile → Billing → Cancel | Low (per policy); occasional courtesy refunds possible | Best for direct Numerade-paid subscriptions; keep confirmation. |
| iOS (App Store) | Apple ID subscriptions in iPhone/iPad Settings or App Store | Subject to Apple refund policy; request via Apple | Numerade cannot cancel App Store subscriptions for you. |
| Android (Google Play) | Google Play → Subscriptions | Subject to Google Play refund policy; request via Google | Manage billing directly in Google Play; save confirmations. |
After cancelling
Immediate steps
- Save any on-screen cancellation confirmation and take screenshots.
- Check your email for confirmation from Numerade or the store that billed you.
- Monitor your bank/card statement for any unexpected charges in the next billing cycle.
If you were charged after cancelling
- Contact Numerade support with your documentation: support@numerade.com.
- If the charge came from Apple or Google, contact Apple Support or Google Play support for refunds.
- If unresolved, file a complaint with UAE consumer authorities: UAE Ministry of Economy.
Address
Mailing address
Preferred address for formal correspondence:
202 Bicknell Ave, Santa Monica, California 90405, United States of America
Support email and notes
Email: support@numerade.com
There is no UAE-specific postal address listed; use the US address above or email support for assistance.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.