Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Outschool service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Outschool: Easy Method
What is Outschool
Overview
Outschool is an online marketplace that offers live, interactive classes for children and teens taught by independent educators.
Classes cover academics, arts, coding, languages and niche interests for ages roughly 3 - 18.
How the platform works
Families enroll in individual classes or buy a membership that uses credits to book classes and special offerings.
Teachers are independent contractors who set class schedules, content and policies within Outschool’s platform.
How to cancel Outschool
Cancel via the Outschool website (recommended)
- Log into your Outschool account and go to your Transactions page.
- Select Manage Plan, then choose Cancel Plan or Pause to stop renewal.
- To cancel class enrollments: open the specific enrollment and choose Cancel before the deadline.
Cancel via app store purchases and other methods
- Subscriptions purchased through Apple App Store or Google Play must be cancelled through those platforms (device Subscriptions settings on iOS; Google Play → Payments & Subscriptions → Subscriptions on Android).
- If you prefer, contact Outschool Support for assistance but the account/website method is fastest for most changes.
What happens when you cancel
Access and renewals
Cancelling a membership stops future automatic renewals but does not always immediately remove access for the current billing period.
Renewal and upgrade charges are typically non‑refundable, per Outschool policy.
Data and class enrollments
Cancelled class enrollments that meet the cancellation window return credits to your membership balance rather than cash refunds.
Your account data and past class history remain accessible per Outschool’s terms and privacy policy.
Will I get a refund?
Membership refunds
First‑time buyers who sign up for a web membership may be eligible for a 14‑day risk‑free trial refund even if they attended classes, subject to eligibility checks.
Alternatively, cancel within 24 hours of your first‑month purchase (if no credits used) to receive a full refund.
Class and platform purchase refunds
- Cancel a class enrollment within 24 hours of credit deduction (or before class begins within that 24‑hour window) to have credits returned to your membership balance.
- Teacher cancellations or reschedules may entitle you to full or prorated credit refunds; missed classes are generally not refundable.
- Purchases made via the Apple App Store or Google Play are subject to those platforms’ refund policies; Outschool refers refunds to the platform used for purchase.
Outschool plans and pricing
Pricing overview
Outschool lists membership and class credits in US dollars only; there is no official AED pricing listed for UAE users.
Exchange conversions can be done by your payment processor or bank at the time of purchase.
Contact for exact pricing
If you need exact local‑currency costs for budgeting, contact Outschool support or check your payment provider for the final converted amount.
| Plan | Price | Notes |
|---|---|---|
| Membership | Contact for pricing | Memberships and credits are priced in USD only; convert to AED at current rate. |
| Per‑class enrollment | Contact for pricing | Individual class prices vary by teacher and listing; shown in USD on site. |
Your consumer rights in United Arab Emirates
Right to trial and refunds
Outschool’s 14‑day risk‑free trial for first‑time web membership buyers supports common consumer expectations under UAE Consumer Protection Law for trials and refunds.
Effectiveness depends on contacting Outschool support within the trial or using the account cancellation window.
Platform purchases and transparency
- Purchases via Apple App Store or Google Play follow those platforms’ refund procedures under UAE law; contact Apple or Google support for platform refunds.
- Reports of opaque pricing, automatic renewals and cancellation difficulties may raise concerns under UAE rules requiring clear contract terms and opt‑out mechanisms.
Customer experiences
Positive feedback
- Users often praise the wide variety of classes and enthusiastic, qualified teachers.
- Many parents find Outschool flexible and valuable for homeschooling and enrichment.
Negative feedback
- Common complaints include confusion over the membership credit system and perceived higher cost versus pay‑per‑class.
- Recurring issues reported are unexpected charges, cancellation difficulties and mixed customer support experiences.
Documentation checklist
What to have ready before cancelling
- Outschool account email and password.
- Transaction details: date of purchase, order number, and payment method used.
- Enrollment details for any classes you want cancelled (class name, teacher, enrollment date).
If requesting a refund or escalation
- Screenshots of billing statements or in‑app purchase receipts (App Store / Google Play receipts if applicable).
- Any correspondence with the teacher or Outschool support about cancellations or rescheduling.
Common mistakes
Missing the cancellation window
A frequent error is waiting past the 24‑hour cancellation window after a purchase or credit deduction, which can forfeit the right to credit returns or full refunds.
Always check the enrollment timestamp and act promptly if you need to cancel.
Using the wrong channel for app purchases
Buying through the App Store or Google Play but attempting to cancel only on the Outschool website can delay or block refunds.
For platform purchases, use the device’s subscription settings or the platform’s support channels.
Comparative recap
At a glance
| Feature | Outschool | Typical competitor (marketplace) |
|---|---|---|
| Pricing currency | USD only; convert at purchase | Some competitors display local currencies |
| Cancellation window | 24 hours for credits/refunds; 14‑day trial for first‑time membership | Varies; some offer longer or platform‑dependent windows |
| Refund handling for app purchases | Handled by Apple/Google for store purchases | May handle refunds directly or via store depending on purchase route |
After cancelling
Follow‑up actions
Confirm the cancellation email or notification in your Outschool account and check for returned credits if applicable.
Keep screenshots of confirmations and any refund messages until your bank or platform shows the reversal.
Helpful links
- Outschool cancellation policies (official support)
- Google Play/App Store cancellation guidance (platform help)
- Outschool pricing and trial information
Address
Mailing address
Outschool, Inc., PO Box 77107, San Francisco, California 94107, United States.
Support and contact
For account actions and official policy details, use Outschool’s support pages linked above or the in‑site Help/Contact options.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.