Cancel DSTV online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dstv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Dstv: Easy Method
What is DStv
Overview
DStv is a subscription-based TV and streaming service operated by MultiChoice, offering live sports, movies, series and other entertainment channels.
It is primarily targeted at Africa and operates on a prepaid subscription model with a range of packages and add-ons.
Availability in the United Arab Emirates
DStv is not officially distributed in the UAE. Some international users access DStv remotely using methods such as VPNs and foreign billing, which can affect support and pricing.
If you are in the UAE, expect limited local support and to follow MultiChoice/DStv international cancellation routes rather than a dedicated UAE service desk.
How to cancel DStv
Online (MyDStv website or app)
- Log into MyDStv (web or app) and go to My Products.
- Select the package you want to cancel and click "Disconnect" to schedule disconnection for your next payment date.
- Keep a screenshot or note of the scheduled disconnection and any reference shown.
- Official help on MyDStv cancellations: DStv help - cancel package.
Other cancellation methods
- WhatsApp: Message DStv's T.U.M.I chatbot with "Cancel subscription" (verified contact number: +27 60 060 3788). Expect automated guidance and follow-up steps.
- Phone: Call DStv / MultiChoice customer service - have your account number and smartcard ready and request a cancellation reference.
- In person: Visit a MultiChoice/DStv service centre with your ID and Smartcard to complete a cancellation form and obtain stamped confirmation.
- App-based DStv Stream: Cancel via App Store (iOS) under Subscriptions, or Google Play (Android) under Subscriptions, or cancel recurring PayPal payments if used.
What happens when you cancel
Access after cancellation
DStv is prepaid: when you cancel mid-cycle you normally retain access until the end of the period you have paid for.
Your service will stop at the scheduled disconnection date and will not renew after that date unless you reactivate.
Account data and reactivation
Your account details and viewing history may be retained by MultiChoice per their data retention policies; reactivating the subscription typically restores service without changing your package settings.
Always request and keep a cancellation reference and confirmation email or screenshot for future disputes or reactivation queries.
Will I get a refund?
Standard refund policy
DStv operates on a prepaid model; therefore, if you cancel mid-billing cycle you generally do not receive a refund for the remaining period.
This no-refund approach applies to most DStv packages and to DStv Stream subscriptions cancelled through app stores or PayPal.
Exceptions and temporary suspension
- Some commercial terms (for example, certain Prestige package terms) explicitly state no refunds on cancellation; check applicable terms and conditions.
- As an alternative to cancellation, subscribers may be able to suspend service temporarily (commonly 7 - 14 days) up to twice per year - check MyDStv for availability and rules.
DStv plans and pricing
Pricing availability
No official DStv pricing for the United Arab Emirates was found. DStv is not officially available in the UAE, and local AED pricing for 2024 - 2025 is unavailable.
International users typically see South African (ZAR) or USD pricing depending on how they subscribe.
Contact for pricing
| Plan / Item | Price (UAE) | Notes |
|---|---|---|
| All DStv packages and DStv Stream | Contact for pricing | DStv is not officially available in the UAE. Contact MultiChoice/DStv for guidance on availability and pricing options. |
Your consumer rights in United Arab Emirates
General protections
As a consumer in the UAE you are generally entitled to clear pre-contract information and fair treatment from suppliers.
Keep all cancellation confirmations and transaction records to support any complaint or dispute.
Where to get help
If you face billing disputes or service issues that customer support cannot resolve, you can escalate to UAE consumer authorities or file a complaint with the relevant regulator.
For general government consumer guidance, see the UAE Ministry of Economy: UAE Ministry of Economy.
Customer experiences
Common complaints
Many users report issues such as repetitive content, streaming freezes, buffering and difficulty accessing specific episodes or channels.
Some reviewers also mention unexpected charges or problems with app performance, including reports from users accessing DStv from outside its core markets.
Positive notes
Some subscribers appreciate the range of channels and live sports coverage. Official channels and local content can still be a strong reason to keep the service where available.
Experiences vary by region, connection quality and subscription method; using the officially supported app and network usually gives better results.
Documentation checklist
What to bring or prepare
- Account number or subscriber ID (from MyDStv or invoice).
- Smartcard number and Smartcard (if applicable).
- Valid photo ID (passport or Emirates ID) for in-person cancellations.
- Payment details or proof of last transaction (if disputing a charge).
- Screenshot or saved copy of cancellation confirmation and any reference number.
Why these items matter
Having these items speeds up verification and helps ensure staff can process the cancellation and give you a written reference.
Without a cancellation reference you may find it harder to prove the cancellation date in case of post-cancellation billing.
Common mistakes
Scheduling vs immediate cancellation
Some users expect an immediate stop when they click cancel; in most cases cancellation schedules service to end at the next renewal date, not immediately.
Always check whether the cancel action is "Disconnect now" or "Disconnect at next payment date" and keep evidence of the choice.
Missing confirmation and auto-pay
Failing to obtain a cancellation reference or to turn off auto-renew in App Store / Google Play / PayPal can result in continued charges.
Examples: not cancelling the app-store subscription separately, or not removing a saved card or PayPal recurring payment instruction.
Comparative recap
Quick method comparison
| Method | How to use | Typical speed | Refund likely? |
|---|---|---|---|
| MyDStv (web or app) | Select package → Click "Disconnect" to schedule cancellation. | Fast (immediate schedule confirmation) | No (access until end of paid period) |
| WhatsApp (T.U.M.I) | Message "Cancel subscription" to +27 60 060 3788 and follow prompts. | Fast to moderate (automated then follow-up) | No (same prepaid rules) |
| Phone | Call DStv/MultiChoice support; provide account and smartcard details. | Fast (preferred for urgent cases) | No (but request cancellation reference) |
| In person | Visit a MultiChoice service centre with ID and Smartcard to sign form. | Moderate (may require travel and queues) | No (you receive stamped confirmation) |
| App Store / Google Play / PayPal (DStv Stream) | Cancel subscription via App Store / Play Store subscriptions or stop PayPal recurring payments. | Fast (via store settings) | Generally no (store refund policies apply) |
After cancelling
Confirmations to keep
Keep any cancellation reference, confirmation email, screenshot and the date/time of the cancellation action for at least a few billing cycles.
Monitor your bank or payment method to ensure recurring payments stop after the scheduled disconnection date.
Useful official links
- DStv help - how to cancel a package: DSTV cancel help
- DStv / MultiChoice contact pages for global support: DStv contact
Address
Mailing address
PO Box 61022 Jebel Ali Free Zone, Dubai, United Arab Emirates.
Service centre note
If you choose an in-person visit, bring photo ID and your Smartcard to a MultiChoice/DStv service centre and request a stamped cancellation confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.