Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fanfix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Fanfix: Easy Method
What is Fanfix
Overview
Fanfix is a subscription-based platform that lets creators sell memberships and locked content directly to fans. Creators can offer exclusive posts, messaging, and tiers for paid subscribers.
How it is used
Fans subscribe to creators with recurring Memberships and may pay for Locked Content or Direct Messages. Creators manage their pages and subscribers through Fanfix account tools.
How to cancel Fanfix
Cancel via Web (recommended)
- Log in to your Fanfix account at https://www.fanfix.io/.
- Go to Account Settings and find your active Memberships.
- Select the Membership you want to cancel and confirm cancellation.
- Note: access remains until the end of the current Membership Term.
Cancel by email or mail
- Email Fanfix at hello@fanfix.io to request account deletion or ask for cancellation assistance; deletion is permanent and irreversible.
- You may also send postal mail to FanFixApp, LLC (see Address section). Include account email, username, and request details.
- Always request written confirmation and keep copies of sent messages or postal receipts.
What happens when you cancel
Access after cancelling
When you cancel a Membership, your access to that Membership remains active until the end of the current paid Membership Term.
Auto-recurring billing for that Membership will stop, so you will not be charged for the next cycle if cancellation occurred before renewal cutoff.
Account deletion and data
If you request full account deletion via email, Fanfix will permanently remove your Fan or Creator account; deletion is irreversible.
Retention of other account data or backups may follow Fanfix internal policies; request clarification from Fanfix support if you need specifics.
Will I get a refund?
Fanfix refund policy
Fanfix states that all payments are final, non-refundable, and non-transferrable. Membership Fees are not refunded on a pro‑rata basis for mid‑term cancellations.
Payments for Locked Content and Direct Messages are also final and non-refundable.
Exceptions and discretion
- Fanfix may issue refunds or discounts at its sole discretion in specific cases.
- If you believe a charge is unauthorized or erroneous, collect documentation and contact Fanfix support and your card issuer promptly.
Fanfix plans and pricing
Available pricing information
No official AED pricing for Fanfix Memberships is publicly available for the United Arab Emirates.
US dollar ranges reported elsewhere are approximate; for UAE pricing, check the app store listing in your UAE account or contact Fanfix directly.
Contact for exact pricing
| Plan / Item | Price (UAE) | Notes |
|---|---|---|
| Memberships | Contact for pricing | Prices vary by Creator and are not published in AED publicly. |
| Locked Content / Direct Messages | Contact for pricing | Creator-set; check individual pages or app store in UAE. |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
UAE consumer protection rules can include a cooling-off or 14-day withdrawal period for some digital services, depending on the transaction and channel.
Fanfix’s terms state payments are final; this may conflict with local mandatory consumer rights. You may be entitled to remedies under UAE law.
How to escalate locally
- If Fanfix refuses a mandated refund, consider contacting UAE consumer protection authorities through the official government portal: UAE Consumer Protection.
- You can also contact your bank or card issuer to request a chargeback where charges were unauthorized or continued after confirmed cancellation.
Customer experiences
Common positive outcomes
Many users successfully cancel via Account Settings and retain access until the end of the paid term.
Some creators and fans report smooth subscription management using the web interface when following the correct steps.
Reported problems
- Complaints exist about being charged after cancellation and difficulty obtaining confirmation.
- Users report slow or unresponsive support and, in some cases, charges for undelivered content.
- Some customers claim confusing defaults (e.g., annual plans) and strict "no refunds" policies.
Documentation checklist
What to collect before contacting support
- Account email address and username used on Fanfix.
- Transaction dates, amounts, and payment method (last 4 digits of card).
- Screenshots of Membership pages, Billing history, and cancellation attempts.
- Copies of sent emails, support tickets, and any replies from Fanfix.
- Bank or card statements showing the disputed charges.
Use this when escalating
- Provide all items above when contacting Fanfix, your bank, or UAE consumer authorities.
- Keep organized records and timestamps to support chargeback or complaint claims.
Common mistakes
Assuming cancellation is immediate
Some users assume cancelling immediately cancels access or refunds. Membership access typically remains until the term ends and refunds are not automatic.
Failing to confirm cancellation
Not saving a cancellation confirmation or failing to check billing cycles can lead to unexpected renewal charges. Always obtain written confirmation.
Missing escalation steps
Users sometimes skip contacting their bank after Fanfix denies a refund. If charges continue despite cancellation, contact your card issuer promptly for a chargeback.
Comparative recap
How Fanfix compares
The table below compares key post-cancellation and refund aspects of Fanfix against a typical subscription competitor.
Quick reference
| Feature | Fanfix | Typical competitor |
|---|---|---|
| Cancellation method | Account Settings, email, postal mail | Account Settings, app store cancellation |
| Refund policy | Payments final; refunds at Fanfix discretion | Varies; some offer pro‑rata refunds or short cooling-off |
| Access after cancel | Access until end of current Membership Term | Often same - access until period ends |
| Support responsiveness | Mixed reports; some users report slow/unresponsive support | Varies by company; many provide faster responses or in-app support |
| Pricing visibility (UAE) | Contact for pricing | Often shows AED in local app stores |
After cancelling
Next steps
- Save any confirmation emails and monitor your card/bank statements for unexpected charges.
- If charged after cancellation, contact Fanfix support and your card issuer immediately with documentation.
Helpful official links
- Fanfix official site: https://www.fanfix.io/
- UAE consumer protection information: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
Address
Fanfix corporate address
FanFixApp, LLC
Attn: Comments, 9000 Sunset Boulevard, Suite 850, West Hollywood, CA 90069, USA
Support email
For account deletion or support requests, email: hello@fanfix.io
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.