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Jiocinema

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United Arab Emirates

Cancellation service #1 in United Arab Emirates

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Termination letter drafted by a specialized lawyer
Sender
Jio Cinema Cancel Subscription | Postclic
Jiocinema
Viacom18 Media Private Limited Zion Biz World, Subhash Road 'A', Vile Parle East
400057 Mumbai India
support@jiocinema.com
Subject: Cancellation of Jiocinema contract

Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Jiocinema service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Jiocinema
Viacom18 Media Private Limited Zion Biz World, Subhash Road 'A', Vile Parle East
400057 Mumbai , India
support@jiocinema.com
REF/2025GRHS4

cancellation Jiocinema: Easy Method

What is JioCinema

Overview

JioCinema is an on-demand streaming service that offers movies, TV shows, originals and live sports. It is operated by Viacom18 and is primarily targeted at the Indian market.

Service scope

The platform uses subscription and ad-supported models and is normally accessed via the JioCinema app or website. Availability and features vary by region and provider arrangements.

How to cancel JioCinema

If you subscribed directly (JioCinema app or website)

  • Open the JioCinema app or go to https://www.jiocinema.com/.
  • Go to Profile → Help & Settings → Subscription & Devices → Manage Subscription → Cancel.
  • Confirm cancellation when prompted; you keep access until the end of the billing period.

If you subscribed via a platform or JioAutoPay

  • iOS (App Store): Cancel on your iPhone under Settings → your name → Subscriptions → JioCinema → Cancel. See Apple support: Manage subscriptions on Apple devices.
  • Android (Google Play): Open Play Store → Profile → Payments & Subscriptions → Subscriptions → JioCinema → Cancel. See Google support: Manage subscriptions on Google Play.
  • JioAutoPay (MyJio): Open MyJio → Menu → JioPay → JioAutoPay and cancel the linked payment mandate to stop future auto-debits.
  • Bundled plans (Jio Postpaid / JioFiber): These bundles include JioCinema; change or downgrade the Jio plan via MyJio or contact Jio customer service to remove the bundle benefit.

What happens when you cancel

Access after cancellation

After cancellation you typically retain full access until the current paid billing period ends. The service does not usually cut access immediately after cancelling.

Renewal, billing and data

Auto-renewal stops at the end of the period and no new billing cycles will start. Account data, watch history and preferences are generally retained but may be removed after long inactivity per provider policy.

Will I get a refund?

Standard refund policy

JioCinema generally does not offer pro‑rata refunds for subscriptions canceled mid‑cycle; cancellation takes effect at the next renewal point. Expect access to continue until the period ends.

Exceptions and how to request a refund

  • Possible exceptions: technical access failures, unauthorized or duplicate charges, or other verifiable errors.
  • Support requests must include evidence (receipts, screenshots). If subscribed via App Store or Google Play, refund requests go through those platforms.
  • Apple refunds: use Apple request a refund. Google refunds: use Google Play refunds.

JioCinema plans and pricing

Pricing availability

JioCinema does not publish official AED-denominated prices for the United Arab Emirates. Official pricing is documented in Indian Rupees for India.

Contact for pricing

Plan Price (AED)
Official UAE pricing Contact for pricing - JioCinema not officially available in UAE; see provider for options

Your consumer rights in United Arab Emirates

Local consumer protection basics

The UAE provides consumer protection rules for purchases and e‑commerce, including rights around faulty digital goods and dispute resolution. Specific remedies can depend on the purchase channel and circumstances.

Cross‑border and platform limitations

  • If the service is provided by an overseas company, UAE protections may be limited or harder to enforce.
  • Dispute options include contacting the payment provider (bank/card issuer), App Store / Google Play, or filing a complaint with UAE authorities via the government consumer protection portal: UAE consumer protection.

Customer experiences

Positive feedback

  • Users praise a wide content library, regional exclusives and affordable options where available.
  • Some users highlight strong sports and regional content availability in supported markets.

Negative feedback

  • Common complaints include buffering, playback quality issues and app instability on some devices.
  • Users also report intrusive ads, download and resume-playback problems, and difficulties with billing or auto‑renewal cancellation in some cases.

Documentation checklist

Receipt and subscription evidence

  • Payment receipts or bank/card statements showing the charge.
  • Subscription confirmation emails or screenshots from the JioCinema account page.

Technical and account details

  • Device type and operating system version, app version and timestamps of issues.
  • Correspondence with support, screenshots of errors and any auto‑debit mandate identifiers (for JioAutoPay).

Common mistakes

Cancellation route errors

Users often try to cancel in the wrong place - for example, cancelling in the JioCinema app when the subscription is billed through Apple or Google.

Always verify where the charge originates (JioCinema, Apple App Store, Google Play, or your carrier/bank) before cancelling.

Assumptions about refunds and VPN usage

Assuming a pro‑rata refund is available is a frequent mistake; JioCinema typically does not refund partial periods. Also, accessing services via VPN can complicate disputes or support eligibility.

Comparative recap

At-a-glance comparison

Service Availability in UAE Cancellation methods Refund policy
JioCinema Not officially available in UAE; access may require workarounds JioCinema app/website, App Store, Google Play, MyJio (AutoPay) No pro‑rata refunds generally; exceptions handled case‑by‑case
Netflix Available in UAE Account settings, platform stores (if billed via them) Subject to provider policy and billing method
Amazon Prime Video Available in UAE Account settings on Amazon or via platform stores Subject to provider policy and billing method

After cancelling

Immediate actions

  • Save cancellation confirmation and subscription end date (screenshot or email).
  • Check your bank or card statement to confirm no further charges appear.

Follow‑up and dispute steps

  • If you need a refund or see unauthorized charges, contact the payment provider first (bank, Apple, Google).
  • For JioAutoPay or account changes, use MyJio or the JioCinema website: https://www.jiocinema.com/.
  • If consumer protections are required, consult the UAE consumer protection portal: UAE consumer protection.

Address

Registered office

Viacom18 Media Private Limited, Zion Biz World, Subhash Road 'A', Vile Parle East, Mumbai, Maharashtra 400057, India.

How to contact

For account or billing support use the JioCinema website or the MyJio app. For disputes tied to App Store or Google Play purchases, follow the respective platform support processes linked above.

FAQ

To cancel your JioCinema subscription, open the app or visit the website, go to Profile → Help & Settings → Subscription & Devices → Manage Subscription → Cancel, and confirm the cancellation. You can also send a cancellation request via registered mail to the address shown on your bill.

If you subscribed via JioAutoPay, cancel the linked payment mandate by visiting MyJio, or cancel through your device's app store. Additionally, you can send a written cancellation request via registered mail to the address on your bill.

Yes, after cancellation, you will retain access to JioCinema until the end of your current billing period. If you need to confirm this, refer to your subscription details or contact customer support via registered mail.

Your account data, including watch history and preferences, is generally retained after cancellation. However, it may be removed after a long period of inactivity as per provider policy. For more details, check your account settings or send a request via registered mail.

JioCinema typically does not offer pro-rata refunds for mid-cycle cancellations. You will continue to have access until the end of the billing period. If you believe you qualify for an exception, send a written request via registered mail including evidence of your claim.

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.