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cancellation Rewind: Easy Method
What is Rewind
Overview
Rewind is a backup and restore service that protects data for web and mobile applications. It offers automated backups and point-in-time restores for supported platforms.
Service variants
There are two main contexts covered here: Rewind (the SaaS backup service) and Rewind Live (the mobile app). Each has different billing and refund rules.
How to cancel Rewind
Cancel Rewind (SaaS backup service)
- Log into your Rewind account and go to Account settings.
- Use the subscription or billing section to cancel the subscription directly.
- Alternatively, send a cancellation request to [email protected] if you need help.
Cancel Rewind Live (mobile app)
- If billed via Apple App Store, cancel auto-renewal in your Apple subscriptions at least 24 hours before the period ends.
- If billed via Google Play, cancel auto-renewal in Google Play subscriptions at least 24 hours before the period ends.
- For refunds or billing issues with mobile purchases, contact Apple or Google directly - Rewind Live cannot issue refunds.
What happens when you cancel
Access and renewal
When you cancel a Rewind SaaS subscription it stops future renewals; you typically retain access until the end of the current paid period.
For Rewind Live, cancelling auto-renewal in the app store also preserves access until the current store-paid period ends.
Data and backups
Backups and stored data may remain available until the subscription period expires or according to Rewind's retention policies.
It is recommended to export or download any critical data before the access period ends to avoid accidental loss.
Will I get a refund?
Rewind (SaaS backup service) refund policy
All fees are non-refundable except where specified, such as for a breach of warranty noted in Rewind's terms of service.
In case of an applicable warranty breach, users may cancel and receive a pro‑rated refund of unused prepaid fees. See Rewind's terms for details: Rewind Terms of Service.
Rewind Live (mobile app) refund policy
Rewind Live does not issue refunds directly. Refunds and billing disputes for App Store or Google Play purchases must be handled with Apple or Google.
There are no refunds for consumable in-app purchases; follow the store dispute process for exceptions: Rewind Live Terms of Use.
Rewind plans and pricing
Pricing availability
No explicit AED pricing for Rewind in the UAE was found in the verified sources.
If you need local pricing, contact Rewind sales or check the app store pages for regional pricing.
How to get pricing
Contact Rewind support or sales to request a quote or localized pricing information.
Use the email [email protected] or check the official site for contact options: rewind.com.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | No AED prices listed; contact Rewind for UAE pricing |
Your consumer rights in United Arab Emirates
General position
Rewind's publicly stated terms do not specify a UAE-specific statutory cooling-off or 14‑day automatic refund right.
The company treats SaaS fees as non-refundable except for limited exceptions such as warranty breaches.
Practical advice for UAE consumers
- Retain proof of purchase, receipts, and any correspondence when disputing charges.
- If billed through Apple or Google, use their store dispute and refund channels for mobile purchases.
- For unresolved disputes, consider contacting UAE consumer protection authorities for guidance on jurisdiction and enforcement.
Customer experiences
Positive feedback
Many users praise Rewind for easy integration, reliable backups, and automation that provides peace of mind.
Reviews on business listing sites generally rate ease of use and value positively, with typical scores around 4.2/5.
Negative feedback
Some customers report slow restore times when handling large datasets, which can affect recovery speed.
At least one user reported difficulty stopping billing after uninstalling, so ensure cancellation is completed in the account or store subscription settings.
Documentation checklist
What to gather before cancelling
- Account email and username associated with the Rewind subscription.
- Subscription ID or invoice number from Rewind billing or app store receipt.
- Proof of payment (credit card statement, PayPal receipt, or app store receipt).
Supporting evidence for refunds or disputes
- Copies of support emails or chat transcripts showing cancellation attempts.
- Screenshots of subscription settings or billing entries if applicable.
- Reference to Rewind terms of service or Rewind Live terms of use when relevant: Terms of Service, Rewind Live Terms.
Common mistakes
Assuming uninstall equals cancellation
Uninstalling the app does not cancel subscriptions billed through Apple, Google, or direct accounts.
Always cancel via the Rewind account or the App Store / Google Play subscription settings to stop auto-renewals.
Expecting automatic refunds
Assuming a refund will be issued upon cancellation is a common error. Rewind's SaaS fees are generally non-refundable.
For mobile purchases, expect to contact Apple or Google for refund requests rather than Rewind Live support.
Comparative recap
Quick comparison points
The table below compares the SaaS backup service and the mobile app to help you choose the right cancellation route.
How to use this table
Use the "How to cancel" column to determine whether to cancel in your Rewind account or via the app store.
| Service | Billing channel | How to cancel | Refund policy |
|---|---|---|---|
| Rewind (SaaS backup) | Direct billing via Rewind account | Cancel in Account settings or email [email protected] | Fees non-refundable except for warranty breaches; pro‑rated refunds possible in limited cases |
| Rewind Live (mobile app) | App Store (Apple) or Google Play | Cancel auto-renewal in Apple or Google subscription settings (24 hours notice) | Refunds handled by Apple or Google; Rewind Live cannot issue refunds |
After cancelling
Immediate next steps
Save or export any important backups or data you may need after access ends.
Confirm cancellation by checking your account billing page or the App Store / Google Play subscription status.
Useful links and contacts
- Rewind Terms of Service: https://rewind.com/legal/terms-of-service/
- Rewind Live Terms of Use: https://www.rewindlive.app/terms-of-use
- Support email: [email protected]
Address
Company headquarters
Rewind Software Inc., 333 Preston Street, Suite 200, Ottawa, Ontario K1S 5N4, Canada.
Contact method
For cancellations or account assistance, email [email protected] and include your account details and subscription information.
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Written by Zayed Al Mansouri
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Rewind (SaaS backup service) subscription, log into your Rewind account, go to Account settings, and cancel in the subscription or billing section. Alternatively, you can send a cancellation request to [email protected]. Make sure to keep proof of your cancellation.
When you cancel Rewind Live, you will retain access to your data until the end of the current billing period. It is advisable to export or download any critical data before this period ends to avoid accidental loss.
Refunds for Rewind (SaaS backup service) are generally non-refundable, except in cases of warranty breaches. If applicable, you may receive a pro-rated refund of unused prepaid fees. Check Rewind's terms of service for more details.
To cancel your Rewind Live subscription billed through the Apple App Store, go to your Apple subscriptions and cancel auto-renewal at least 24 hours before the billing period ends. For any billing disputes or refunds, contact Apple directly.
If you have a billing dispute with Rewind Live, you must handle it directly with Apple or Google, as Rewind Live cannot issue refunds for purchases made through these platforms. Refer to your app store account for the dispute process.