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Cancel PREQUEL
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Prequel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Prequel: Easy Method
What is Prequel
Overview
Prequel is a subscription-based photo and video editing app that offers creative filters, AI effects and a wide range of aesthetic tools for short clips and images.
The app is used worldwide, including in the United Arab Emirates, and offers both in-app (App Store/Google Play) and web subscriptions.
Main features
Prequel’s highlights include retro and vintage filters, AI-driven effects (cartoon, anime) and more than 500 aesthetic presets for quick edits.
Access to many premium filters and tools is gated behind a paid “Gold” or all-access subscription plan.
How to cancel Prequel
Cancel via App Store (iOS)
- Open the App Store on your iPhone/iPad.
- Tap your account icon, choose Subscriptions, find Prequel and cancel there.
- See Prequel’s official cancellation guidance: Cancel subscription (Prequel Help).
Cancel via Google Play (Android)
- Open the Google Play Store app and open the Menu (three lines or profile icon).
- Tap Subscriptions, find Prequel and select Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
Cancel web subscriptions (start.prequel.app)
- Subscriptions purchased on the Prequel website do not appear in App Store or Google Play.
- Cancel web subscriptions via the specific web subscription link or Prequel Help Center request form.
- Refer to Prequel’s web-subscription instructions: Prequel Help - web subscriptions.
Timing requirement
- Cancel at least 24 hours before the end of the current billing term to prevent automatic renewal.
- Cancelling within 24 hours does not stop a charge for the current period that already started.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to premium features until the paid period ends.
Access does not continue beyond the current billing cycle unless you resubscribe.
Auto-renewal and billing
Cancelling stops future automatic renewals; it does not reverse charges already processed for the current period.
To avoid being billed for the next cycle, ensure cancellation is completed 24 hours before renewal.
Data and account
Your account and saved projects/filters remain in the app unless you delete the account or the app removes content per its retention policies.
If you need specific data retained or removed, contact Prequel support via the Help Center.
Will I get a refund?
Prequel’s stated refund policy
Prequel’s policy states that fees paid are non‑refundable even if the service is unused, except where otherwise specified or required by law.
This policy is published by Prequel: Prequel subscription policy.
How refunds are handled
- Refund requests must be made through the store used to purchase the subscription (Apple App Store or Google Play).
- Prequel cannot directly issue refunds for purchases processed by the App Store or Play Store.
- Legal exceptions (local consumer law) may apply; Prequel states refunds will be issued when required by law.
Practical steps for refunds
- If you bought on iOS, request a refund via Apple’s refund process (Report a Problem in your Apple account).
- If you bought on Android, request a refund from Google Play using their order history/refund request flow.
- For web purchases, contact Prequel support through their Help Center and include order details.
Prequel plans and pricing
Price list (UAE)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Prequel Gold Weekly | AED 18.99 | Weekly | Unlimited access to all Prequel features and tools |
| Prequel Gold Weekly | AED 12.99 | Weekly | Unlimited access to all Prequel features and tools (special pricing variant) |
| Prequel Gold Weekly Special | AED 11.99 | Weekly | Unlimited access to all Prequel features and tools (special offer) |
| Prequel Gold Yearly | AED 59.99 | Annual | Unlimited access to all Prequel features and tools |
| Prequel Gold Yearly | AED 99.99 | Annual | Unlimited access to all Prequel features and tools |
| Prequel Gold Yearly Special | AED 69.99 | Annual | Unlimited access to all Prequel features and tools (special offer) |
| Aesthetic Editor (Annual) | AED 134.99 | Annual | All-access filters, effects for photo & video |
Notes on pricing
Prices are listed for the United Arab Emirates (App Store UAE) based on the latest available information.
Special offers and regional variants may alter exact pricing; always confirm on the purchase screen before subscribing.
Your consumer rights in United Arab Emirates
Applicable protections
UAE consumers are protected by local consumer protection laws and may have remedies for unfair commercial practices.
Digital purchases are often governed by the seller’s terms and the app stores’ policies, subject to UAE law.
Refunds and cooling-off
- Prequel does not advertise a statutory 14‑day cooling-off right for its subscriptions; its policy emphasises no refunds unless law requires.
- If you believe local law gives you a right to a refund, contact the UAE Consumer Protection Department for guidance.
Where to get local help
For formal complaints or rights advice, contact the UAE Ministry of Economy - Consumer Protection Department.
Include your purchase receipt, account details and any correspondence when you seek assistance.
UAE Ministry of Economy (Consumer Protection): moec.gov.ae.
Customer experiences
Positive feedback
Many users praise Prequel’s creative and unique AI filters, including cartoon and anime effects, and a large selection of aesthetic presets.
Reviews highlight the app’s retro filters and easy-to-use interface for vintage-style edits and quick creative outputs.
Negative feedback
Common complaints include previously free filters being moved behind a subscription paywall and aggressive in-app prompts to subscribe.
Users also report performance issues such as crashes, slow loading and occasional loss of saved filters or bookmarks.
Balanced takeaway
Prequel is highly rated for creative capability and filter variety, but the subscription model and stability issues are recurring user concerns.
Consider trying the app with caution and check trial or short-term pricing before committing to a long-term plan.
Documentation checklist
What to collect before contacting support
- Order receipt or transaction ID (from App Store, Google Play or web receipt).
- Email address or account username used for the Prequel subscription.
- Date of purchase, plan name and billed amount (AED currency if in UAE).
When contacting app stores or Prequel
- Describe the issue clearly (refund request, accidental purchase, app behaviour).
- Attach screenshots of receipts, subscription status and any error messages.
- Keep a record of support ticket numbers and correspondence.
Common mistakes
Assuming cancellation refunds the current period
Many users expect cancellation to refund the current charge; in practice, cancelling stops future renewals but does not refund already-processed charges.
Not checking where you subscribed
Users sometimes attempt to cancel in the app but originally subscribed via the website. Web subscriptions must be cancelled through the web flow, not the app stores.
Waiting until the last minute
Cancelling within 24 hours of renewal risks being billed for the next period. Plan ahead and cancel earlier to avoid unexpected charges.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund route | Notes |
|---|---|---|---|
| App Store (iOS) | App Store → Account → Subscriptions → Prequel → Cancel | Request refund via Apple (Report a Problem) | Prequel’s Help Center links to App Store steps; Apple handles refunds. |
| Google Play (Android) | Play Store → Menu → Subscriptions → Prequel → Cancel | Request refund via Google Play order history | Google Play manages refunds for purchases made through Play. |
| Web (start.prequel.app) | Use the specific web subscription link or Help Center request form | Contact Prequel Help Center; refunds handled per Prequel/store terms | Web subscriptions do not appear in App Store/Play; cancel on the web. |
Best practice summary
Always confirm where you subscribed (App Store, Play Store or Prequel website) before attempting to cancel.
Keep receipts and cancel at least 24 hours before renewal to avoid unintended charges.
After cancelling
Immediate steps
- Confirm cancellation in the store or via the Prequel Help Center confirmation.
- Save receipts or screenshots showing subscription end date for your records.
Useful links
- Prequel - How to cancel (Help Center)
- Prequel subscription policy
- For store refunds, use your Apple or Google Play account order history and support pages.
Address
Company address
Prequel Inc., 15 Palm Avenue, Miami Beach, FL, 33139 USA.
Support contact
Start with the Prequel Help Center for cancellation and account requests: support.prequel.app.