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cancellation Shahid: Easy Method
What is Shahid
Overview
Shahid is a streaming service operated by MBC offering Arabic and international series, movies, originals, and live TV channels.
It provides subscription plans with premium content and device streaming options across web, iOS (App Store) and Android (Google Play).
Primary features
Key features include on‑demand shows, exclusive Shahid originals, and multi‑device playback with account profiles.
Subscriptions renew automatically unless cancelled according to the platform used to subscribe.
How to cancel Shahid
Cancel via Direct (Web)
- Go to the Shahid Help Center through your account on the official site: shahid.mbc.net.
- Sign in, open the Help Center or account/subscription area, and select cancel at least one full day before renewal.
- Follow confirmation prompts; access remains until the end of the paid period.
Cancel via App Store or Google Play
- iOS (App Store): Open your Apple ID account settings, find Subscriptions, select Shahid and turn off auto‑renew at least 24 hours before period end.
- Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions, select Shahid and cancel at least 24 hours before the new billing period.
- Do not only delete the app - you must cancel the subscription in the store where you subscribed.
What happens when you cancel
Access after cancellation
If you cancel via the web or app stores, you keep access to Shahid until the end of your current paid period.
Auto‑renewal will be disabled and no further recurring charges will occur after the paid period ends.
Account and data
Your account and viewing history typically remain accessible so you can restart a subscription later without losing profiles or watch lists.
If you need data removed, contact Shahid support and request account deletion following their procedures.
Will I get a refund?
Shahid refund policy
Shahid's stated policy: no refunds or credits for unused time unless required by applicable law.
For web (direct) cancellations, Shahid does not refund any part of the subscription fee.
Platform exceptions and time limits
- Apple and Google Play operate their own refund processes. Consumers in the UAE may request refunds soon after purchase (commonly within ~48 hours), but refunds are granted case‑by‑case.
- If you purchased via App Store or Play Store, request a refund through Apple or Google - not via Shahid - and act quickly after an accidental purchase.
Shahid plans and pricing
Pricing note
Reliable, current price figures were not available in the verified information provided.
Contact Shahid or check the official site for live pricing specific to the UAE.
How to get exact pricing
Visit the official Shahid site or the app store listing to see plan prices in AED and any family or promo options.
Promotions and pricing can change, so confirm at checkout.
| Plan | Price (AED) | Notes |
|---|---|---|
| Shahid subscription plans | Contact for pricing | Visit the official site or app store for current UAE pricing and offers |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer laws provide protections for purchases and grant rights to request redress for defective or incorrectly charged services.
For official guidance, consult the UAE government consumer protection resources: UAE Consumer Protection.
App store refund windows and advice
- Apple and Google consider refund requests for mistaken purchases and generally allow requests within short windows; outcomes are case‑by‑case.
- If you bought via App Store or Google Play, submit refund requests quickly: Apple support (region page) and Google Play refunds: Google Play refunds, Apple support.
Customer experiences
Positive feedback
Many users praise Shahid for its large Arabic content library, exclusives, and value when shared among family members.
Some positive mentions include availability of international titles and on‑demand convenience.
Negative feedback
There are frequent complaints about customer service delays, difficulties cancelling, unexpected charges, and limited refunds.
Technical issues such as login failures, streaming interruptions, and casting problems are also reported by multiple users.
Documentation checklist
Before contacting support
- Account email/username used for the subscription.
- Purchase receipt or order confirmation (from Shahid, Apple, or Google Play).
- Transaction date, last 4 digits of the payment card, and subscription ID if available.
Useful evidence
- Screenshots of subscription status, billing entry, and cancellation attempts.
- Message transcripts or ticket IDs from prior support contacts.
Common mistakes
Timing errors
Waiting until the renewal day is a frequent mistake - cancellation must be done at least 24 hours (app stores) or one full day (web) before renewal to avoid charges.
Act early to avoid accidental renewals or missed refund windows.
Wrong cancellation method
Deleting the app without cancelling the subscription in the App Store or Google Play will not stop charges.
Also avoid contacting support without receipts or transaction details; lacking documentation slows resolution.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund practicalities by platform for UAE subscribers.
Use it to choose the fastest route for cancelling or requesting a refund.
| Platform | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Direct (Web) | Cancel via Help Center/account on shahid.mbc.net at least one full day before renewal | No refunds for unused time (unless law requires) | Access until end of paid period |
| App Store (iOS) | Turn off auto‑renewal in App Store Subscriptions at least 24 hours before period end | Refunds handled by Apple; request quickly (case‑by‑case) | Access until end of paid period |
| Google Play (Android) | Cancel via Play Store > Subscriptions at least 24 hours before period end | Refunds handled by Google Play; request quickly (case‑by‑case) | Access until end of paid period |
After cancelling
What to check
- Confirm cancellation email or in‑account confirmation and verify auto‑renew is off.
- Keep receipts and screenshots in case you need to dispute charges.
Helpful official links
- Shahid official site and account Help: shahid.mbc.net
- Google Play refund information: Google Play refunds
- Apple support (refunds and subscriptions): Apple Support
- UAE consumer protection guidance: UAE Consumer Protection
Address
Head office
Building 3, Dubai Media City, P.O. Box 72627, Dubai, UAE.
Contact tips
If you need in‑region support, use the Shahid Help Center on the official website for the fastest response.
Keep all documentation ready when contacting support or submitting refunds through Apple/Google.
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Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.