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Cancellation service #1 in Nigeria
Cancel Shahid: Easy Method
What is Shahid
Overview
Shahid is a streaming service operated by the MBC Group that offers Arabic and international video content, including TV shows, movies and live channels.
The service is available via web, mobile apps and app stores, with subscriptions managed either directly on Shahid or through third-party stores.
Services
Shahid provides on‑demand streaming and premium subscription tiers that unlock additional content and features.
Subscription billing and cancellation rules are set out in Shahid’s global Terms of Use and may vary by platform and local law.
How to cancel Shahid
Important timing rule
You must cancel at least one (1) full day before your renewal date to avoid being charged for the next access period.
Cancellation takes effect at the end of the current paid period. No pro‑rated refunds are offered unless required by local law.
Cancel depending on how you subscribed
- Web (direct Shahid subscription): Log in at Shahid, go to Account or Subscription settings, select the active plan and choose Cancel. Follow on‑screen prompts and keep confirmation details.
- Apple App Store (iOS): Cancel via your Apple ID subscriptions in the iPhone/iPad Settings or Apple Support - manage subscriptions. Apple handles billing and refunds for App Store subscriptions.
- Google Play (Android): Cancel via Play Store > Menu > Subscriptions or Google Play Help - cancel subscriptions. Google handles billing and refunds for Play Store subscriptions.
- If you cannot cancel or are unsure which store billed you, check the payment method statement (Apple, Google, or Shahid) and follow that platform’s cancellation steps.
What happens when you cancel
Access after cancelling
After you cancel, you will keep access to Shahid for the remainder of your current paid period.
The subscription will not renew after that period ends unless you re‑subscribe.
Account and data
Your account and profile data typically remain available after cancellation so you can restart service later.
If you need data removal, contact Shahid support and specify your request; follow any local legal requirements for deletion.
Will I get a refund?
Shahid refund policy
Shahid’s global terms state there is no refund, credit or exchange for unused time once cancellation or termination occurs, except where required by applicable law.
Do not expect automatic pro‑rata refunds from Shahid unless a local law mandates it.
Exceptions and local law
- If Nigerian consumer law grants a cooling‑off or refund right, that local law may override Shahid’s global policy for eligible purchases.
- Shahid’s global terms do not explicitly include a 14‑day cooling‑off period; any such right would depend on Nigerian regulations and how the purchase was made.
Shahid plans and pricing
Available plans (summary)
Plan names and price points vary by market, device and promotions.
If you need exact current prices for Nigeria, check the Shahid app or website while signed in or consult the app store listing.
Pricing table
| Plan | Price (NGN) |
|---|---|
| Plans and tiers | Varies |
Your consumer rights in Nigeria
General rights overview
Nigerian consumer protection laws may provide rights that differ from Shahid’s global terms, including certain refund or cooling‑off rights.
These rights depend on whether Nigerian law applies to the transaction and how the purchase was made (local payment, foreign billing, or through app stores).
Practical steps to check rights
- Review purchase receipts to determine who billed you (Shahid, Apple or Google).
- Consult the Federal Competition & Consumer Protection Commission (FCCPC) or a local consumer adviser for Nigeria‑specific guidance.
- If you paid via an app store, check the store’s refund rules in addition to Nigerian law.
Customer experiences
Positive feedback
Some users report quick or knowledgeable customer support and satisfactory service quality for streaming and content availability.
Positive comments often mention ease of use for core features when the service works as expected.
Negative feedback
Multiple reviewers complain of bugs, login issues, difficulty obtaining refunds, and being directed to app stores for refund help rather than Shahid.
Other common complaints include poor customer support experiences, problems casting to TVs, forced cookie settings, and delays or refusals in refund handling.
Documentation checklist
What to have ready
- Account email or username used for the Shahid subscription.
- Receipt or order confirmation showing the subscription date and billing party.
- Device type and platform (Web, iOS, Android) used to subscribe.
- Last billing date and renewal date (check your bank or app store statement).
- Screenshots of the subscription page or any error messages, if applicable.
When contacting support
- Provide clear timestamps, the device used, and the transaction ID if available.
- If you paid through Apple or Google, include the app store transaction ID from your invoice.
Common mistakes
Timing and subscription source
Many users try to cancel on the renewal day and still get charged because the rule requires cancellation at least one full day before renewal.
Another common error is cancelling the app but not the subscription in the App Store or Google Play, which leaves billing active.
Assuming refunds and sharing payment details
Assuming an automatic refund after cancellation is a frequent mistake; Shahid’s terms state refunds are not provided unless required by law.
Users should never share full card details through support channels; complaints exist about inconsistent demands for sensitive information - use official app or store billing records instead.
Comparative recap
At-a-glance comparison
| Subscription method | How to cancel | Refund handling | Notes |
|---|---|---|---|
| Direct (Web) Shahid | Cancel in your Shahid account settings on the website. | No refunds for unused time except as required by law. | Cancel ≥1 full day before renewal; contact Shahid support for account issues. |
| Apple App Store (iOS) | Cancel via Apple ID subscriptions in iOS Settings or App Store. | Apple handles refunds and billing; follow Apple’s refund process. | If billed by Apple, Shahid cannot directly refund - use Apple Support. |
| Google Play (Android) | Cancel via Google Play > Subscriptions in the Play Store. | Google handles refunds and billing; follow Google’s refund process. | If billed by Google Play, contact Google for refunds. |
After cancelling
What to do next
Save your cancellation confirmation and check the final access end date to know when service will stop.
Monitor your bank or card statement in the following billing cycle to ensure no unexpected charges occur.
Helpful links
- Shahid Terms & Conditions
- Apple Support - manage subscriptions
- Google Play Help - cancel subscriptions
- Trustpilot - Shahid reviews
- Federal Competition & Consumer Protection Commission (Nigeria)
Address
Registered address found
SHahid-related Nigeria entity reportedly listed as:
175GIDANALARAMMAKWARIMARKET, KANO, KANO, KANO, KANO STATE
Important disclaimer
No official Shahid (MBC Group) postal address for Nigeria was found in public records for the main streaming service.
The above registered entity appears inactive and may be unrelated to MBC Shahid streaming; use the online help links for official support.
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Written by Yusuf Onyeka
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.