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Cancel SHEMAROO
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Shemaroo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Shemaroo: Easy Method
What is Shemaroo
Overview
Shemaroo is a content and streaming company that operates the ShemarooMe service, offering Bollywood movies, TV shows and regional content on-demand.
The service is available through web, mobile apps and third-party platforms (App Store, Google Play) and may also be offered via telecom promotions in the UAE.
Shemaroo vs ShemarooMe
Shemaroo refers to the parent company and content library; ShemarooMe is the consumer-facing streaming product for subscriptions and rentals.
Subscription management can be handled directly on shemaroome.com or through the app stores and payment platforms that processed your purchase.
How to cancel Shemaroo
Cancel via iPhone (App Store)
- Open iPhone Settings → tap your Apple ID → Subscriptions.
- Find "ShemarooMe: OTT, Shows, LiveTv" → tap it → choose "Cancel Subscription".
- Alternatively open the App Store → tap your profile → Subscriptions → locate and cancel.
Cancel via Android (Google Play)
- Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions.
- Select "ShemarooMe: OTT, Shows, LiveTv" → tap "Cancel subscription" and follow prompts.
Cancel via PayPal
- Log in to your PayPal account → Settings → Payments → Manage automatic payments.
- Locate "ShemarooMe" or "Shemaroo Entertainment Ltd." → select the agreement and choose "Cancel".
Cancel via Shemaroo website
- Log in at shemaroome.com.
- Go to your profile/account → Billing or Subscriptions → click "Cancel".
Cancel by email (recommended fast method)
- Send an email request including account email, order/subscription ID and reason for cancellation.
- Use customerservice@shemaroo.com for general support; include screenshots or receipts if available.
Cancel Etisalat UAE promotion
- If you signed up via an Etisalat promotion, a free trial may apply and charges start after trial.
- You can cancel anytime by contacting the support email listed for the promotion (mobisoftsupport@altruistindia.com).
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access typically continues until the end of the current billing period.
For app-store subscriptions the service ends after the prepaid period managed by Apple/Google expires.
Auto-renewal and billing
Cancellation stops future auto-renewals but does not usually reverse charges already applied for the current period.
If billing was through Apple/Google/PayPal, those platforms control the renewal and must be used to stop future charges.
Account and data retention
Shemaroo may retain account details (email, history) according to its policies; request account deletion by contacting support if desired.
Keep copies of receipts and cancellation confirmations for your records and disputes.
Will I get a refund?
General refund rules for subscriptions
Refunds for subscriptions bought via Apple App Store or Google Play follow Apple/Google refund policies, not Shemaroo's internal rules.
If you want a refund for an in-app purchase, contact Apple or Google Support directly.
Product and physical bookings
- Classic product/bookings (e.g., Tabbarukh, Chaddar): cancel within 4 hours of booking for a refund.
- If a product is undelivered within 30 days due to accessibility issues, a full refund is provided.
Quality complaints and exceptions
- If a delivered product has unsatisfactory quality (not just packaging), report within 24 hours for investigation.
- Replacement or refund for quality issues is at Shemaroo's discretion after review.
Shemaroo plans and pricing
Pricing overview
Below are the pricing items gathered for ShemarooMe in AED. Prices reflect available app-store and gift-card approximations.
Check the official site or app for the most current prices before purchasing.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Premium Plan Monthly | AED 29.99 | Monthly | Ad-free streaming, 4 simultaneous logins, offline downloads, personalized recommendations |
| Premium Plan Quarterly | AED 25.00 | Quarterly | Bundled quarterly rate; same features as monthly (assumed) |
| Premium Plan Annual | AED 79.00 | Annual | Bundled annual rate; same features as monthly (assumed) |
| Movie Rental Tier 2 | AED 7.99 | Per rental | Single movie rental, Tier 2 pricing |
| Movie Rental US | AED 14.99 | Per rental | Single movie rental, US pricing tier |
| Movie Rental (basic) | AED 2.99 | Per rental | Single movie rental, basic pricing |
| Gift-card: ShemarooME 1 Month | approx. AED 19.00 | 1 month | One-month access via third-party gift-card (USD 5.16) |
| Gift-card: ShemarooME 6 Month | approx. AED 108.00 | 6 months | Six-month access via gift-card (USD 29.35 ≈ AED 108) |
| Gift-card: ShemarooME 12 Month | approx. AED 228.00 | 12 months | Annual access via gift-card (USD 61.97 ≈ AED 228) |
Your consumer rights in United Arab Emirates
Applicable frameworks
UAE consumers are protected by federal consumer protection laws and the Ministry of Economy’s consumer protection services.
For guidance and complaints, you can consult the Ministry of Economy: economy.gov.ae.
How these rights apply to Shemaroo
- Shemaroo’s public terms do not indicate a statutory 14-day right of withdrawal for digital subscriptions.
- Refunds are narrow: 4-hour cancellation for certain product bookings and a 24-hour window for quality complaints.
- Subscriptions bought via Apple/Google are governed by those platform policies; use their support channels for refund requests.
Practical steps if rights are breached
- Save receipts, screenshots and cancellation confirmations.
- Contact Shemaroo support first; if unresolved, file a complaint with UAE consumer protection authorities or your payment provider.
Customer experiences
Positive feedback
Some users praise Shemaroo for a strong content library and devices/TV casting support.
There are reports of responsive iOS support resolving login issues quickly in isolated cases.
Negative feedback
- Common complaints include playback failures, app crashes, slow performance and login/download problems.
- Many users report billing issues: unexpected auto-renewals, duplicate charges and difficulty obtaining refunds or cancelling.
Takeaway for UAE subscribers
Expect mixed experiences: content availability is often praised, but support and billing resolution can be inconsistent.
Using platform-managed subscriptions (Apple/Google) often provides clearer cancellation and refund channels.
Documentation checklist
Essential account details
- Account email and username used on Shemaroo/ShemarooMe.
- Subscription ID, order number or transaction reference (App Store/Google Play receipt if applicable).
Proof and additional information
- Screenshots of billing, receipts, subscription screens and error messages.
- Device model, OS version, app version and date/time of transactions.
- Any cancellation confirmation emails or chat transcripts.
Common mistakes
Trying the wrong cancellation route
Example: attempting to cancel on shemaroome.com when the subscription was purchased via the App Store.
Always check where the payment was processed (Apple, Google, PayPal or Shemaroo) before cancelling.
Assuming automatic refunds
Example: expecting a refund immediately after cancellation - platforms often only stop future renewals, not refund past charges.
If you need a refund, file it with the payment platform (Apple/Google/PayPal) and keep all evidence.
Comparative recap
Quick comparison of cancellation paths
| Method | How to cancel | Refund possible? | Notes |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Apple ID → Subscriptions or App Store profile → Subscriptions → Cancel | Apple handles refunds | Use Apple Support for refund requests |
| Google Play (Android) | Play Store → Subscriptions → select ShemarooMe → Cancel | Google handles refunds | Use Google Play Help for refund requests |
| PayPal | PayPal → Settings → Payments → Manage automatic payments → Cancel | Depends on PayPal / merchant agreement | Cancel billing agreement to stop future charges |
| Website (shemaroome.com) | Account → Billing/Subscriptions → Cancel | Refund policy limited; check terms | Direct cancellation may be faster for web-managed subscriptions |
| Email support | Send cancellation request to customerservice@shemaroo.com with details | Refund at company discretion per policy | Recommended for documentation and special requests |
| Etisalat UAE promotion | Contact promotion support (mobisoftsupport@altruistindia.com) to cancel | No clear refund entitlement for post-trial charges | Free trial available; charges start after trial unless cancelled |
After cancelling
What to do immediately
- Save a copy of the cancellation confirmation or email for your records.
- Monitor your bank/card/PayPal statement for any unexpected charges after cancellation.
Useful official links
- ShemarooMe official: shemaroome.com
- Shemaroo Entertainment corporate: shemarooent.com
- Apple subscriptions & refunds: support.apple.com
- Google Play subscriptions & refunds: Google Play Help
- PayPal support: paypal.com
Address
Corporate address
SHEMAROO ENTERTAINMENT LIMITED
Shemaroo House, Plot No. 18, Marol Co-Op. Industrial Estate, Off Andheri Kurla Road, Andheri (E), Mumbai - 400 059.
Support contacts
- General support email: customerservice@shemaroo.com
- Etisalat UAE promotion support: mobisoftsupport@altruistindia.com