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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Starzplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Starzplay: Easy Method
What is Starzplay
Overview
Starzplay is a subscription streaming service offering movies, TV series and original programming across multiple devices in the United Arab Emirates.
The service is available via the Starzplay website and apps and can also be offered through third‑party distributors such as app stores and telecom partners.
Content and access
Content includes a mix of licensed films, international series and Starz originals, viewable on smart TVs, phones, tablets and web browsers.
Subscription features and available packages can vary by how you subscribed (directly with Starzplay or via a distributor).
How to cancel Starzplay
If you subscribed directly with Starzplay (web or app)
- Log in to your Starzplay account on the app or at starzplay.com.
- Go to the "Settings" page in your account dashboard.
- Follow the on‑screen prompts to cancel; confirm the cancellation when asked.
- Cancellation takes effect at the end of your current paid period (no proration).
If you subscribed through a distributor (App Store, Google Play, telecom)
- Cancel through the distributor you used to subscribe (e.g., App Store subscriptions, Google Play subscriptions, or your telecom provider portal).
- Follow that distributor’s process and confirmation steps - Starzplay cannot cancel distributor‑managed subscriptions for you.
- Check the distributor’s refund and billing policies; they may differ from Starzplay’s direct policies.
What happens when you cancel
Access and billing
When you cancel, your subscription remains active until the end of the current paid period.
Starzplay does not prorate or provide partial refunds for mid‑period cancellations unless otherwise required by law.
Account and data
Your account and viewing history typically remain available to you while the subscription is active until the period expires.
After expiry, you will lose access to subscriber‑only content unless you re‑subscribe; data retention follows Starzplay’s policies.
Will I get a refund?
14‑day statutory cancellation window
Under the statutory right to cancel, you may be entitled to a full refund if you cancel within 14 days of first payment and you have not streamed any content.
If eligible, the refund must be processed within 14 days of your cancellation request. See Starzplay terms for details.
General refund policy and exceptions
- Once you have streamed content or the subscription period has started, Starzplay generally does not provide refunds, credits, or prorated billing.
- If you subscribed via a distributor (App Store, Google Play, telecom), their refund rules and timelines apply and may differ.
- For Starzplay’s direct terms, see the official terms: Starz legal terms.
Starzplay plans and pricing
Current pricing
Accurate, up‑to‑date regional pricing for Starzplay plans in the UAE may change frequently.
If no official pricing is available here, contact Starzplay or check the app store for your platform for exact local prices.
How to get pricing
Visit the Starzplay app or starzplay.com and sign in to view current plan options and local currency pricing.
| Plan | Price (UAE) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Please check the Starzplay app or website for the latest local pricing. |
Your consumer rights in United Arab Emirates
Statutory right to cancel
You have a statutory right to cancel within 14 days of the first payment if you have not streamed any content.
If you meet these conditions, you are entitled to a full refund within 14 days of Starzplay receiving your cancellation request.
No prorated refunds and distributor variations
- Starzplay does not generally offer prorated or partial refunds for mid‑period cancellations or after access has been used.
- If you subscribed through a distributor (App Store, Google Play, or a telecom), that provider’s cancellation and refund policies also apply.
Customer experiences
Positive reports
Some customers report smooth cancellations and prompt refunds when eligible, with quick resolution of billing issues in certain cases.
Positive experiences are often tied to direct subscriptions and clear documentation of the request.
Common complaints
Common negative feedback includes difficulty cancelling, unexpected or duplicate charges, and poor communication from support.
Technical streaming problems and account or package change issues have also been reported by users in the region.
Documentation checklist
What to gather before you cancel
- Account email or username used for the subscription.
- Proof of payment (credit card transaction, bank statement, or receipt).
- Screenshots of active subscription settings or billing entries, if available.
Where to send or show documents
- If cancelling directly, keep confirmation screenshots from the Settings cancellation flow.
- If contacting support, attach proof of payment and account details in your message or support form.
Common mistakes
Cancelling the wrong account
Users often have multiple app store accounts or email addresses and accidentally cancel a different subscription than intended.
Verify the account email and platform (web, iOS, Android, telecom) before cancelling.
Expecting a prorated refund
Many expect a partial refund when cancelling mid‑period; Starzplay generally does not offer prorated refunds unless required by law.
Always check refund eligibility (e.g., the 14‑day rule) before assuming you will receive money back.
Comparative recap
At a glance
The table below compares cancellation and refund characteristics by subscription route for quick reference.
Quick comparison
| Subscription method | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Direct (Starzplay web/app) | Account Settings → Cancel | No proration; 14‑day full refund if not streamed | Cancels at period end; process via Starzplay account |
| App Store / Google Play | Cancel via the relevant app store subscription settings | Subject to the store's refund rules | Starzplay cannot control store refunds; check store support |
| Telecom partner | Cancel via your telecom provider or partner portal | Subject to telecom partner's billing and refund policy | Provider may bundle billing; check your provider terms |
After cancelling
Useful links
- Starzplay official site: https://starzplay.com/
- Starz legal & terms: Starz legal terms
Next steps
Keep the cancellation confirmation email or screenshot for your records and check your bank or card statement for any post‑cancellation charges.
If you believe you are owed a refund and do not receive it, contact Starzplay support through the official site and provide the documentation checklist items above.
Address
Corporate address
Floor 14, STARZPLAY Tower, Dubai Studio City, Dubai, 502301, United Arab Emirates.
How to contact
For account management and support, use the Starzplay website and in‑app support channels found at starzplay.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.