cancellation Yango Play: Easy Method

What is Yango Play

Service overview

Yango Play is a streaming entertainment service offering movies, TV shows and original content on a subscription basis.

It is operated by RideTechnology Global FZ-LLC and is accessible via the Yango Play app and web player at the official site.

Where it is used

The service is available to users in the United Arab Emirates and other markets, and subscriptions can be purchased directly in-app or via app stores.

Subscriptions may also be sold as digital codes (gift cards) through third-party retailers such as Virgin Megastore.

How to cancel Yango Play

Cancel in the Yango Play app

• Open the Yango Play app and tap your name or My Yango.
• Select Subscriptions.
• Scroll down and tap Cancel (or Unsubscribe) Subscription.
• Confirm unsubscribe by following on-screen prompts.

Important: logging out, deleting your account, or uninstalling the app does NOT cancel the subscription.

Cancel via Google Play or Apple App Store

• Google Play: Go to play.google.com/store/account/subscriptions, find the Yango Play subscription, tap Cancel subscription and follow on-screen instructions.
• App Store (iOS): Open Settings → Apple ID, iCloud, Media & Purchases, select Subscriptions, then tap Cancel Subscription.

If you subscribed through Google or Apple, the store must be used to cancel; Yango support cannot directly cancel those app-store subscriptions for you.

What happens when you cancel

Access after cancellation

Your subscription will typically remain active until the end of the current billing period unless the app store policy states otherwise.

After the billing period ends you will lose access to subscriber-only content unless you re-subscribe.

Renewals and account data

Cancelling prevents future renewals but does not automatically delete your Yango account or personal data.

If you want account deletion, follow account settings in-app or contact support; deletion is separate from subscription cancellation.

Will I get a refund?

Official refund process

Refund requests must be made via the Google or Apple support teams if you were billed through those stores.

Yango Play materials do not describe an automated refund or a 14-day refund rule for direct subscriptions.

Exceptions and practical notes

• Refunds appear discretionary and are handled on a case-by-case basis through support channels.
• If you believe there was an unauthorized charge, contact support and consider disputing with your bank or the app store if needed.

Yango Play plans and pricing

Pricing summary

The official monthly price for Yango Play changed on April 1, 2025 from AED 29.99 to AED 39.99 for standard monthly subscriptions.

Digital code (gift card) bundles sold via retailers like Virgin Megastore are listed in AED and reflect USD-based pricing.

Pricing table

Your consumer rights in United Arab Emirates

Practical guidance

Yango Play’s publicly available help and terms do not explicitly list a UAE statutory 14-day cooling-off or automatic refund entitlement.

Consumers experiencing unauthorized charges or subscription confusion often rely on direct support and app-store dispute mechanisms.

Recommended actions

• Contact Yango Play support first to request cancellation confirmation and any refund consideration.
• If billed via Google or Apple, also contact the relevant store support and use their dispute/refund processes.
• If unresolved, consider raising the issue with local consumer protection authorities or your bank/card issuer.

Customer experiences

Positive feedback

Some users reported lower fares in Yango’s ride service compared with competitors before fare parity; similar positive comments appear around value for money.

Users appreciated competitive pricing when it was cheaper than alternatives.

Negative feedback and common issues

• Reports of unexpected charges or being billed after cancellation or account deletion.
• Complaints about refunds and long delays for deposits in related services (for example car rentals).
• Instances where users said they were charged for Yango Play without subscribing and had difficulty reaching support.

Documentation checklist

What to gather before contacting support

• Subscription purchase evidence (receipt, email confirmation, bank/card statement).
• Account details used to subscribe (email, phone number, Yango username).
• Dates of subscription and cancellation attempts and any screenshots of in-app subscription pages.

Additional documents for disputes

• App-store purchase history (from Google Play or Apple ID) if subscribed through a store.
• Bank or card charge screenshots and any correspondence with Yango support.

Common mistakes

Assuming deletion cancels subscription

Many users uninstall or delete their account thinking the subscription stops automatically.

Uninstalling the app or deleting the account does not cancel a subscription; follow the cancellation steps in the app or app store.

Not checking which channel billed you

If you subscribed via Google Play or the App Store, those stores manage billing and refunds.

Contacting Yango Play directly will often not stop future app-store renewals; cancel from the store instead.

Comparative recap

Quick service comparison

After cancelling

What to expect next

Keep confirmation of cancellation and monitor your bank or card for any further charges during the next billing cycle.

If you see unexpected charges, gather documentation and contact support or the app store immediately.

Useful official links

• Yango Play official site: https://play.yango.com/
• Manage Google Play subscriptions: play.google.com/store/account/subscriptions
• Apple subscriptions support: support.apple.com - View, change, or cancel subscriptions

Address

Registered address

RideTechnology Global FZ-LLC, 104A, First floor, Building 12, Dubai Internet City, Emirate of Dubai, United Arab Emirates.

Contact reminder

When contacting support, include the documentation checklist items to speed up resolution.

For app-store purchases, also open a case with Google or Apple if the store handled billing.