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I hereby notify you of my decision to terminate the contract relating to the Zoe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zoe: Easy Method
What is Zoe
Overview
Zoe is a subscription-based health and nutrition program that offers personalized guidance using test kits and app-based tracking. The service combines microbiome and metabolic testing with an app to deliver tailored food and lifestyle insights.
Zoe also offers an app-only premium subscription called ZOE Plus for enhanced features such as personalized food scores and an ad-free experience.
Who it's for
Zoe is aimed at people seeking science-driven, personalized nutrition and gut-health guidance, including those who order an at-home test kit and those who use the app-only subscription.
Plans and features differ by whether you purchase a test kit with membership or subscribe to app-only premium features.
How to cancel Zoe
Cancel via Zoe web or app
- Open the ZOE app and go to Settings → Account settings → Membership, then choose Cancel.
- Or sign in at zoe.com/account, click Manage for the subscription, then select Cancel my plan.
- If cancelling a web/website subscription, follow on-screen prompts to confirm cancellation and keep a screenshot of the confirmation for your records.
Cancel App Store or Google Play subscriptions
- Subscriptions bought through Apple or Google must be cancelled through your device: use your Apple ID subscriptions settings or Google Play subscriptions page.
- Zoe cannot cancel App Store or Google Play purchases on your behalf. Cancel at least one day before renewal to avoid the next charge.
- See Apple and Google support for step-by-step guidance: Apple subscriptions, Google Play subscriptions.
What happens when you cancel
Access and features
Your paid membership remains active until the end of the current subscription term after cancellation. Premium features continue until that date.
For app-store subscriptions, access ends at the conclusion of the paid period tied to that store's billing cycle.
Renewals and account data
Automatic renewal will stop after cancellation, so you will not be charged at the next renewal. Keep confirmation proof in case of billing disputes.
Zoe retains account and usage data per its terms; if you want data removed, follow account deletion procedures in the app or contact support via the official help pages.
Will I get a refund?
Membership refund policy
Paid memberships are non-refundable and non-transferable; there is no pro‑rated refund for unused time after cancellation according to Zoe's Terms of Use.
If you cancel, you will not receive a refund for the remaining paid term except where local law or a platform (Apple/Google) requires otherwise.
Physical test kits and exceptions
Physical test kits and bundled orders are generally final sale and may not be cancelled once prepared (usually within 24 - 48 hours).
- If kit items arrive damaged or defective, contact Zoe support for assistance and evidence-based replacement or remedy.
- For unopened kits, some limited return or refund windows may apply depending on Zoe’s policies and the timing of return - check the FAQs.
Zoe plans and pricing
Summary of available plans
Below are the current publicly listed plans and prices in USD. Local AED pricing may differ in-app or via the App Store.
| Plan | Price | Period | Features |
|---|---|---|---|
| ZOE Plus (App-only premium) | USD 15.99 / month or USD 99.99 / year | Monthly / Annual | Personalized food scores, unlimited learning, ad-free experience |
| ZOE Membership with Test Kit (4-month Starter) | USD 24.99 / month + test kit (~USD 294 upfront) | 4-month | Full test-based personalization via gut microbiome |
| ZOE Membership with Test Kit (12-month Core/Complete) | USD 9.99 / month + test kit (~USD 294 or higher for retest bundle) | 12-month | Extended membership with full test-based personalization |
Pricing notes
No AED-specific pricing was available publicly; App Store or in-app checkout may show local pricing. Always confirm the final charge before purchase.
Promotions or bundles may change pricing; consult ZOE's official pages for the latest offers.
Your consumer rights in United Arab Emirates
General UAE consumer protections
The UAE has consumer-protection authorities and mechanisms to handle disputes with merchants, including online subscription services.
If you believe your consumer rights have been breached, you can contact the UAE Ministry of Economy’s consumer protection services for guidance and complaint filing.
Practical steps under UAE rules
- Keep receipts, order numbers, screenshots, and cancellation confirmations to support any complaint.
- If billed incorrectly or denied a promised service, you may request intervention from a consumer-protection authority or initiate a chargeback with your bank if applicable.
- Official consumer information: UAE Ministry of Economy.
Customer experiences
Positive feedback
Many users praise Zoe for science-driven, personalized nutrition and reported improvements in weight, energy, and blood-glucose responses.
Some reviewers note prompt customer support and helpful app guidance, especially when the support workflow escalates to a human agent.
Negative feedback
Common complaints include friction with app usability, dislike of gamified elements, and frustration with updated app versions.
Other frequent issues reported are difficulty cancelling, automatic renewals, lack of pro‑rata refunds, and slow or unresponsive email support in some cases.
Documentation checklist
Before you contact support
- Account email and username used to register.
- Order number or subscription receipt showing payment method and date.
- Screenshots of subscription settings, cancellation confirmation, or billing entries.
For kit-related claims
- Order ID and shipping tracking number for the test kit.
- Photos of damaged or defective items and the kit packaging.
- Date you prepared or returned samples (if applicable).
Common mistakes
Missing the cancellation window
Many users forget to cancel app-store subscriptions at least one day before renewal and are charged for the next period. Always check the store billing date.
For web subscriptions, failing to follow the Manage → Cancel my plan flow can leave the subscription active.
Expecting a pro‑rata refund
Assuming you can get a refund for unused time is a frequent error; Zoe’s terms state paid memberships are non‑refundable and non‑transferable.
If you need a refund, prepare documentation and check whether your payment provider or local consumer protection authority can assist.
Comparative recap
At-a-glance comparison
| Plan | How to cancel | Refundable? | Typical cost (USD) |
|---|---|---|---|
| ZOE Plus (App-only) | Cancel via App Store / Google Play or app Account settings | No (no pro‑rata refunds) | USD 15.99/mo or USD 99.99/yr |
| Membership + 4‑month Starter | Cancel in-app or at zoe.com/account; kit purchases final once prepared | No (kit sales final; damaged items supported) | USD 24.99/mo + kit ~USD 294 upfront |
| Membership + 12‑month Core | Cancel in-app or at zoe.com/account; subscriptions continue until term end | No (no pro‑rata refunds) | USD 9.99/mo + kit ~USD 294+ |
Key takeaways
Cancel through the original purchase channel (Zoe site/app, Apple, or Google). Keep evidence of cancellation and receipts.
Expect limited refund options; check local consumer protection routes in the UAE if you need escalation.
After cancelling
What to check immediately
- Save any confirmation email or screenshot that shows the subscription was cancelled.
- Monitor your bank or card statement for unexpected charges in the next billing cycle.
Useful official links
- Zoe FAQs and support: https://zoe.com/faqs
- Zoe Terms of Use (billing & refunds): https://zoeapp.co/terms-of-use
- Manage Apple subscriptions: Apple support
- Manage Google Play subscriptions: Google Play support
- UAE consumer support: UAE Ministry of Economy
Address
Official location
Zoe (regional address listed): 918, Blue Bay Towers, Al Abraj Street (Marassi Drive), Business Bay, Dubai, UAE.
Contact notes
Use in-app help or official website support channels for account and billing issues. Do not share sensitive payment details in public messages.