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Cancellation service #1 in UAE
cancellation Mpokket: Easy Method
What is Mpokket
Service overview
Mpokket is a fintech platform that provides instant personal loans primarily to students and young professionals. The service is focused on short-term credit and loan disbursements, and operates from India.
Scope for UAE users
Mpokket does not publish UAE-specific subscription pricing or loan products in AED. Information about cancellations, refunds, and data deletion applies to users contacting Mpokket from any country, including the United Arab Emirates.
How to cancel Mpokket
When cancellation is possible
Once a loan has been disbursed into your bank account the service cannot be cancelled except during the narrow payment look‑up period. Cancellation requests after disbursement are not normally accepted.
Step-by-step cancellation steps
- Email Mpokket customer support from the email address registered to your account. Use [email protected] (mailto:[email protected]) and include your full name, registered mobile number, and loan/account details.
- If email is not available, you may call the support number used by the company for escalations; include the same identifying details when you call.
- State whether you are requesting service cancellation or full account deletion. Note that account deletion requests are processed only after any outstanding loans are fully repaid and accounts are reconciled.
- Wait for company confirmation. Mpokket will respond with next steps or confirmation once they reconcile your account and verify identity.
What happens when you cancel
Access and account status
Cancelling a service request does not automatically erase your account. Account deletion is a separate request that is processed only after outstanding loans are cleared.
Renewal and autopay
There is no separate app-store or subscription cancellation flow for post‑loan services. Autopay setups often cannot be stopped via the app alone until all loans are closed, and you may need to contact your bank or payments provider to stop recurring debits if applicable.
Will I get a refund?
Standard refund policy
Additional payments made by the user can be refunded after the company reconciles accounts. Refunds are processed within 30 days following reconciliation.
Exceptions and company reversals
- If Mpokket initiates a reversal (for example a loan adjustment), the refund is credited back to the original funding source within the applicable statutory timeframe.
- Requests for refunds must be made from the registered email address and include loan/payment details to help reconciliation.
Mpokket plans and pricing
Pricing availability
No verified pricing in AED for the UAE was found. Mpokket publishes loans and fees in Indian Rupees (INR) for its primary market.
How to get pricing
Contact Mpokket directly for any country-specific queries or if you need an estimate converted into AED. Use the official site or registered support email for inquiries.
| Plan / Item | Pricing (AED) | Notes |
|---|---|---|
| Instant loan / subscription | Contact for pricing | No verified AED pricing available; primary pricing in INR on official site. |
Your consumer rights in United Arab Emirates
Refund and reconciliation rights
You are entitled to request refunds for additional payments within 30 days after Mpokket reconciles accounts. Requests should be made using your registered email address.
Data deletion and account rights
- You have the right to request deletion of personal data once any outstanding loans are fully repaid; deletion requests must be submitted from your registered email or through the app's support channels.
- If you believe your consumer rights have been violated, consider raising the matter with local consumer protection authorities in the UAE or with your bank for payment-related disputes.
Customer experiences
Positive feedback
Some users praise Mpokket for providing emergency loans with comparatively lower interest and for having polite customer support representatives. Positive reviews highlight quick disbursal for urgent needs.
Negative feedback
Negative reports include issues with credit reporting where timely repayments did not reflect, difficulty cancelling autopay unless loans are closed, challenges stopping automatic bank debits, and complaints about intrusive collection practices.
Documentation checklist
What to include in your cancellation email
- Registered email address (send from this address).
- Full name, registered mobile number, and loan account or transaction reference.
- Clear request: cancellation, refund claim, or account deletion.
- Copies of receipts or bank statements for disputed payments (if available).
Supporting documents for refunds or disputes
- Payment confirmation or transaction ID.
- Screenshot of the app loan/repayment history.
- Any previous email exchanges with support.
Common mistakes
Sending cancellation from a different email
Do not send a cancellation or deletion request from an unregistered email. Mpokket requires requests from the registered email address to verify identity and process requests.
Expecting immediate refunds or autopay cancellation
Don’t assume refunds or autopay stops are instant. Refunds require reconciliation and may take up to 30 days; autopay may remain active until loans are fully closed or the payment provider intervenes.
Comparative recap
At-a-glance comparison
The table below compares Mpokket’s cancellation and refund attributes with typical short-term lenders accessible to UAE residents. Use it to set expectations when dealing with Mpokket.
| Feature | Mpokket | Typical UAE short-term lender |
|---|---|---|
| Cancellation after disbursement | Generally not possible except during look‑up period | Often limited; depends on lender terms and local regulations |
| Refund timeline | Up to 30 days after reconciliation | Varies; often within statutory banking periods |
| Account deletion | Allowed after loan repayment; request via registered email | Usually allowed; subject to repayment and local data laws |
After cancelling
Follow-up actions
- Keep confirmation emails from Mpokket and any refund transaction IDs for your records.
- Monitor your bank or card statement for refund credits and allow statutory timeframes for processing.
Helpful links
- Mpokket official website
- Contact support: [email protected]
Address
Registered office
PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Contact channels
- Email: [email protected]
- Official site: https://www.mpokket.in/
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Written by Shamma Al Mulla
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.