Résilier GAMIVO
Service de résiliation N°1 en Belgium
4.9Calculé sur 5.6K avis
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Gamivo.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
cancellation Gamivo: Easy Method
What is Gamivo SMART Pass
Overview
Gamivo SMART Pass is a subscription option on the Gamivo marketplace that offers benefits such as discounts, cashback and other promotional perks for digital game purchases.
The SMART Pass is an add‑on service separate from one‑off purchases of digital keys and software on Gamivo's platform.
Who it is for
SMART Pass is aimed at frequent buyers on Gamivo who want recurring savings and perks on multiple purchases.
It is a recurring paid subscription unless you deactivate it before renewal.
How to cancel Gamivo SMART Pass
Accepted cancellation methods
You can cancel SMART Pass online through your Gamivo account, by e‑mail to Gamivo support, or by postal mail to the company address listed below.
The fastest and preferred method is cancelling online via your Gamivo account dashboard.
Step-by-step online cancellation
- Log in to your Gamivo account at gamivo.com.
- Go to the "SMART Pass" section inside your account settings or subscription area.
- Click "Deactivate Gamivo SMART Pass" to submit the cancellation request.
- If you cancel on the same day you activated SMART, check your email and confirm the cancellation via the confirmation message received within 24 hours.
- If you need help, contact Gamivo support via the official company contact options on their site.
What happens when you cancel
Access and benefits
If you cancel during a paid term, you usually retain SMART benefits until the end of the already‑paid period.
Benefits typically stop at the end of the billing cycle and do not renew thereafter.
Billing, termination and data
Paid subscriptions do not generally refund the remaining paid period automatically; the subscription ends at the term date.
Account data and purchase history remain in your Gamivo account according to Gamivo's data handling and privacy policies.
Will I get a refund?
General refund policy
Gamivo processes refunds on a case‑by‑case basis rather than offering a blanket statutory 14‑day right for immediately delivered digital keys.
Official practice varies by situation: refunds are more likely for non‑delivery or clear platform errors and less likely for redeemed or downloaded digital products.
Exceptions and typical issues
- Refunds may be reduced by deductions for cashback or other credits associated with your account.
- Users commonly report challenges obtaining refunds for invalid, non‑working or region‑locked keys; some disputes require payment‑provider chargebacks.
- Some unofficial reports indicate short windows (for example, seven days) for refunds if a digital product has not been downloaded or used; once the product is activated, refunds are usually denied.
Gamivo SMART Pass plans and pricing
Pricing availability
No official AED‑denominated SMART Pass prices for the United Arab Emirates were found on Gamivo's listings at the time of writing.
Gamivo lists prices in other currencies (for example EUR), so local price conversion may be handled at checkout by payment providers.
Contact for exact pricing
For exact AED pricing or local conversion, contact Gamivo support or check prices in your account checkout area.
| Plan | Price (AED) | Notes |
|---|---|---|
| Gamivo SMART Pass | Contact for pricing | Official listings in EUR; no verified AED price available. Check your account or contact support. |
Your consumer rights in United Arab Emirates
UAE consumer protection overview
Consumers in the UAE are protected by federal consumer protection rules and can file complaints with the Ministry of Economy's Consumer Protection department.
The Ministry handles unfair trade practices, misleading terms and defective or non‑delivered goods and services.
How rights apply to digital content
Digital goods that are faulty, not delivered, or misrepresented may qualify for remedies such as repair, replacement or refund under UAE consumer protection principles.
If you believe you were enrolled deceptively or charged without clear consent, you can escalate the case to local consumer authorities for review.
Official consumer resources: UAE Ministry of Economy - Consumer Protection.
Customer experiences
Positive reports
Many users praise Gamivo for fast key delivery, competitive pricing and smooth purchases when transactions are fulfilled as expected.
Some customers report helpful and responsive support resolving issues like incorrect codes or accidental SMART charges.
Common complaints
Frequent issues include unexpected SMART subscriptions being added during checkout and difficulty obtaining refunds for invalid or region‑locked keys.
Customers sometimes report delayed or denied refunds and the need to escalate disputes through payment providers.
Documentation checklist
When cancelling SMART Pass
- Account username and email used on Gamivo.
- Subscription or order ID for the SMART Pass.
- Screenshot of the SMART Pass page showing active subscription (if available).
When requesting a refund or dispute
- Order number and purchase date for the affected key or product.
- Evidence the key is invalid or region‑locked (screenshots, error messages).
- Bank or card statement showing the charge (if escalating to your payment provider).
- All correspondence with Gamivo support (emails, ticket IDs).
Common mistakes
Mistakes during cancellation
Not confirming the cancellation e‑mail when cancelling on the same day can leave the subscription active.
Assuming cancellation will produce an immediate refund for the unused paid period is often incorrect; the subscription usually runs until term end.
Mistakes during refunds and disputes
Not collecting clear evidence of a faulty or non‑working key makes disputes harder to win with support or your payment provider.
Waiting too long to raise an issue after delivery may reduce the chance of a successful refund if the product has been activated or used.
Comparative recap
Quick feature comparison
| Feature | Gamivo SMART Pass | Typical platform subscription |
|---|---|---|
| Cancellation method | Online via account, e‑mail or postal mail; online is fastest. | Usually online via account with immediate deactivation option. |
| Refund likelihood | Case‑by‑case; refunds for delivered digital keys are limited and often contested. | Varies by platform; some platforms offer clearer trial/refund windows for subscriptions. |
| Pricing transparency | Prices shown in other currencies; AED pricing may require conversion at checkout. | Major platforms often show local currency prices directly. |
| Risk of invalid/region‑locked keys | Reported as a recurring customer concern for third‑party marketplace keys. | Lower risk on official storefronts, higher on third‑party marketplaces. |
| Support & dispute resolution | Support exists but some users report slow or limited refund outcomes; escalation to payment provider sometimes used. | Varies; official platforms may provide clearer refund policies and faster resolutions. |
After cancelling
Next steps
Keep copies of cancellation confirmation and any e‑mails or ticket numbers you receive from Gamivo for your records.
Monitor your payment method for any unexpected future SMART charges and contact Gamivo support immediately if charges recur.
Contact and escalation
- Gamivo SMART cancellation FAQ (official): How can I cancel my SMART subscription?
- Gamivo company and contact information: Gamivo - Company
- If you cannot resolve the issue with Gamivo, you can file a complaint with the UAE Ministry of Economy - Consumer Protection: UAE Ministry of Economy - Consumer Protection.
Address
Registered company address
Gamivo.com Limited, 99 Dingli Street, SLM 1905 Sliema, Malta.
Postal cancellation instructions
You may send a written cancellation request to the registered address above if you prefer postal mail, but note that the online account cancellation is the fastest option.
There is no separate UAE postal address for Gamivo; use the registered company address for any formal postal correspondence.
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.