cancellation Lunar: Easy Method

What is Lunar

Overview

Lunar is a gaming client for Minecraft that improves performance and adds features via a freemium model. It offers optional paid plans that unlock extra features, widgets and enhancements.

Where services are managed

Subscriptions and account actions can be managed in the Lunar app, on Lunar's website, or via the platform used to purchase (Apple App Store / Google Play).

How to cancel Lunar

Cancel a subscription purchased via Lunar (web or in-app direct)

• Open the Lunar app and go to Account → Subscription.
• Select the active plan and choose Cancel; follow on-screen prompts to confirm.
• Or contact Lunar support via the in‑app chat or email to request cancellation and identity verification.
• See Lunar support for details: Change your plan.

Cancel subscriptions purchased via Apple/Google

• If you bought via Apple App Store or Google Play you must cancel through that store’s subscription settings.
• Lunar cannot cancel App Store or Play Store subscriptions for you; use your device settings to stop renewals.
• After cancelling in the store, access remains until the end of the paid period in most cases.

What happens when you cancel

Access and renewal

Cancellation takes effect at the next renewal date; you typically keep access until the end of the paid period. Lunar does not prorate remaining time.

Account and data

Canceling a subscription does not automatically close your Lunar account. To close the account you must first cancel any active subscriptions and then request account closure.

Account closure is processed after verification and may take time to complete; Lunar aims to close accounts within 14 business days.

Will I get a refund?

General refund policy

Lunar’s terms state sales of credits or subscriptions are final and non‑refundable; refunds and prorated credits are generally not provided.

Exceptions and platform purchases

• Refunds may be issued at Lunar’s discretion for technical delivery failures, either by restoring benefits or issuing store credit.
• Purchases via Apple App Store or Google Play must be refunded through those platforms; Lunar has limited ability to process refunds for those sales.
• Lunar offers a 14‑day right of withdrawal for Standard, Plus or Unlimited plan purchases only if no services were used after upgrade; exercise this via the in‑app chat.

See Lunar’s terms for full details: Lunar terms.

Lunar plans and pricing

Price list (UAE)

The following prices are sourced from the UAE App Store listing for Lunar. Verify in your app store or the app before purchase.

Plans table

Your consumer rights in United Arab Emirates

Cooling-off and withdrawal

Lunar’s terms offer a 14‑day right of withdrawal for plan purchases (Standard/Plus/Unlimited) if you have not used services after upgrading.

Exercise this right via in‑app chat to request a reversal if eligible.

Local law and limitations

• There is no UAE-specific override to Lunar’s terms listed in their documentation; UAE users must rely on Lunar’s stated policies and the terms of the purchase channel.
• For app store purchases, your rights may also be governed by Apple or Google policies and their dispute processes.
• For payment disputes (bank or card), contact your bank for chargeback or dispute options where applicable under UAE banking rules.

Customer experiences

Positive feedback

Many users praise Lunar for an intuitive interface, helpful features and fast support in routine cases.

Long‑term users often report satisfaction with performance improvements and smooth gameplay enhancements.

Negative feedback

Some reports describe slow or poor customer service, delays in account opening or closure, and blocked accounts that were hard to resolve.

Other complaints include transfer delays, missing funds, unexpected fees, or unclear functionality in certain scenarios.

Documentation checklist

What to prepare before contacting support

• Your Lunar account email or username used to sign up.
• Proof of purchase (receipt from Lunar, Apple, or Google Play).
• Transaction dates and screenshots showing subscription or charges.
• Any correspondence with support or error messages related to the issue.

For account closure or disputes

• Government ID if requested for identity verification in chat.
• Bank statement excerpts for disputed transactions (redact unrelated data).
• Clear statement of the requested outcome (cancel subscription, refund, close account).

Common mistakes

Attempting to cancel App Store/Play subscriptions in the Lunar app

Users sometimes try to cancel App Store or Google Play subscriptions inside Lunar; those must be cancelled in the corresponding store settings.

Failing to cancel in the store will result in continued renewals despite cancelling in-app.

Assuming automatic refunds or prorated credits

Expecting a prorated refund after cancelling is a common mistake. Lunar’s terms generally do not provide prorated refunds unless required by law or for technical failures.

Always check the purchase channel’s refund policy (Apple/Google) if you need a refund for that route.

Comparative recap

Quick comparison

Key points at a glance

After cancelling

What to expect

Access to paid features typically continues until the end of the billing period after cancellation. No prorated refunds are normally issued.

Helpful links and next steps

• Change or cancel plan (Lunar support): Change your plan
• Reject or cancel a Betalingsservice (PBS) payment agreement: Reject or cancel a PBS agreement
• Close your customer relationship (account closure): Close the customer relationship
• Lunar terms and refund policy: Lunar terms

Address

Lunar mailing address

Lunar, att: Klageansvarlig, Hack Kampmanns Plads 10, 8000 Aarhus C

Support contact

Use the in‑app chat for fastest response and identity verification when requesting cancellations or account closure.