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cancellation Faceit: Easy Method
What is Faceit
Overview
FACEIT is an online competitive gaming platform that provides matchmaking, tournaments, and analytics for games such as CS:GO and VALORANT.
It offers free accounts plus paid subscription tiers that add premium features and benefits for competitive play.
Core services
Services include ranked matchmaking, leagues, anti-cheat integration, and community tournaments.
Subscriptions are managed through a user account and may also be purchased or gifted via third-party platforms.
How to cancel Faceit
Cancel via web (recommended)
- Log into your FACEIT account on the website.
- Go to your subscription page and select the subscription you wish to cancel.
- Click "End membership and benefits," then confirm by selecting "I don't want my subscription."
- For step-by-step official guidance see the FACEIT support article: How do I cancel my subscription?
Third-party stores and gifted subscriptions
- App Store and Google Play subscriptions are typically managed through the respective store subscription settings; FACEIT generally cannot cancel these directly.
- Gifted subscriptions or purchases made via Steam, PayPal, or Xsolla must be cancelled or managed through those platforms (e.g., Xsolla Paystation "Manage Subscription", PayPal approved payments, or the Steam interface).
- For gifted/subscription platform details see: How do I cancel my subscription or a gifted subscription?
What happens when you cancel
Access and remaining benefits
After you cancel via the web, your subscription benefits remain active until the current subscription period expires.
Auto-renewal is stopped immediately on cancellation, but entitlement continues until the end date.
Account data and renewals
- Your FACEIT account and its data (profile, stats, match history) remain unless you request deletion separately.
- FACEIT will not automatically delete personal data when you cancel a subscription; follow account deletion procedures if desired.
Will I get a refund?
FACEIT refund policy (general)
FACEIT allows a refund of an initial subscription purchase only if no matches have been played and no premium features redeemed.
Details are in FACEIT's refund policy: Subscription refund policy.
Renewals, gifts and EU exceptions
- Renewal payments may be refundable only if no matches were played since renewal and the refund is requested within 30 days; only the last payment can be refunded.
- Gifted subscriptions are non-refundable and banned players are not eligible for refunds.
- EU residents have a statutory 14-day right of withdrawal, but FACEIT honours refunds only if the service has not been logged into or redeemed during that period; see FACEIT terms: Terms & Conditions.
Faceit plans and pricing
How pricing is presented
Exact AED prices are not publicly listed on FACEIT pages; final prices including regional taxes are shown at checkout based on your region.
Reported estimates place Premium monthly roughly around AED 31 - 40 before VAT, but this is an approximation only.
VAT, checkout and regional display
The final price you pay will include regional taxes and may vary by payment method and platform.
Check the checkout page for the exact AED amount before confirming a purchase.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Plus (1 month) | Not publicly listed; shown at checkout | Monthly | Some premium benefits; 1-month option |
| Plus (12 months) | Not publicly listed; shown at checkout | Annual (paid upfront) | Discounted per-month rate; annual package |
| Premium (1 month) | Estimated ~AED 31 - 40 (not final; shown at checkout) | Monthly | Full premium features; monthly billing |
| Premium (12 months) | Not publicly listed; shown at checkout | Annual (paid upfront) | Discounted per-month rate; full premium features |
Your consumer rights in United Arab Emirates
Local consumer protection
FACEIT's published terms do not list specific UAE statutory cooling-off rights for online digital subscriptions.
Refund eligibility for UAE residents is governed by FACEIT's internal policy rather than an explicit UAE-specific consumer right listed by FACEIT.
How FACEIT policy applies in UAE
- Refunds in UAE follow FACEIT rules: no usage/redeem for initial refunds, limited 30-day rules for renewals, gifted subscriptions non-refundable.
- There is no evidence that UAE consumer laws provide additional automatic refunds beyond FACEIT's published conditions.
Customer experiences
Positive reports
- Some users report fast or helpful support in specific cases, such as clearing bans or resolving minor issues.
- Premium features and competitive matchmaking are appreciated when server conditions are favourable.
Common complaints
- Low overall review scores on some public platforms; frequent complaints about lagging servers and high ping in the Middle East, including UAE.
- Reports of cheating, smurfing, and perceived poor customer support response or automated replies.
- Users report occasional difficulties cancelling subscriptions (UI issues, multiple steps), causing unexpected charges.
Documentation checklist
What to prepare before cancelling or requesting a refund
- FACEIT account email and username.
- Order ID, transaction reference or receipt from the purchase confirmation.
- Payment method details (PayPal, credit card, Xsolla, Steam transaction ID, etc.).
- Evidence of non-usage if claiming a refund (screenshots showing no matches played or features not redeemed).
Where to submit documentation
- Use your FACEIT account subscription page to cancel and check status.
- Open a support ticket or follow the official support articles: FACEIT Help Center.
- If purchased via a third party (Steam, PayPal, Xsolla, App Store), submit requests through those services for cancellations/refunds.
Common mistakes
Expecting FACEIT to cancel third-party purchases
A common error is assuming FACEIT will cancel subscriptions bought through Steam, PayPal, Xsolla or mobile stores.
Those purchases must be cancelled through the platform where the payment was processed; FACEIT cannot always cancel them on your behalf.
Missing time windows and usage rules
Users often request refunds after using features or playing matches; FACEIT’s policy denies refunds if the subscription was redeemed or matches were played.
Another frequent mistake is not requesting refunds within the specific windows (e.g., 30 days for renewals) or confusing EU 14-day rules with UAE expectations.
Comparative recap
| Topic | FACEIT (UAE) experience | Notes / Alternatives |
|---|---|---|
| Cancellation process | Web cancellation available; reported UI issues for some users. | Verify cancellation in your account and keep confirmation; use store subscription pages for App Store/Google Play. |
| Refunds | Allowed only if not used/redeemed; renewals limited and gifts non-refundable. | Gather evidence of non-usage and request promptly; contact payment provider for third-party purchases. |
| Support responsiveness | Mixed: occasional helpful cases but many reports of slow or automated responses. | Provide clear documentation and follow up; escalate via payment provider if needed. |
| Regional server performance | Reports of high ping and lack of dedicated Middle East servers affecting UAE players. | Consider platform alternatives or check server selection before purchasing premium plans. |
| Pricing transparency | Prices not shown in AED publicly; checkout reveals final amount with taxes. | Confirm full price at checkout and review tax/VAT before confirming purchase. |
After cancelling
Verify cancellation
- Check your subscription page to confirm the cancellation status and expiry date.
- Keep screenshots or confirmation emails as proof of cancellation.
Helpful official links
- How to cancel a subscription: support.faceit.com - cancel
- Refund policy: support.faceit.com - refund policy
- Terms and conditions: corporate.faceit.com - terms & conditions
Address
Company address
FACE IT LIMITED, 25th Floor, Millbank Tower, 21 - 24 Millbank, London, SW1P 4QP, United Kingdom.
Contact note
FACEIT support and subscription management are primarily handled online; use the Help Center links above for official contact routes.
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.