cancellation Club Lime: Easy Method

What is Club Lime

Brand overview

Club Lime is a fitness and gym brand originating in Australia that offers multi-location facilities, group classes, and digital coaching products. It operates memberships, personal training, and app-based services.

Availability in the United Arab Emirates

There are few or no public listings for physical Club Lime gyms in the UAE. However, Club Lime Coach AI appears as an in-app subscription available in the UAE App Store.

If you are in the UAE, this guide focuses on cancelling in‑app subscriptions and membership cancellation best practices that apply when dealing with Club Lime internationally.

How to cancel Club Lime

Cancel online (recommended)

• Log in to the Member’s Portal or the Club Lime app.
• Navigate to "Membership Related" → "Cancel Membership".
• Choose a cancellation date and reason, then submit the request.
• Save or screenshot the confirmation email you receive.

Other cancellation methods

• Call or SMS the club number if one is provided for your membership plan and ask for a confirmation reference.
• If instructed, submit a written request by email to the official Club Lime contact listed on Club Lime official site.
• If you must cancel in person, bring ID and a printed cancellation request and ask for a signed receipt or email confirmation.

What happens when you cancel

Access and facility use

Your access typically continues until the end of the paid notice period or the chosen cancellation date. Immediate termination may occur if specified in your membership terms.

Billing and data

Auto-renewals stop after the cancellation effective date; you should receive an email confirmation. Keep that confirmation in case billing continues.

Your account data may be retained per Club Lime’s privacy policy; request data deletion if needed following the procedures on the official site.

Will I get a refund?

General refund policy

Physical gym memberships commonly do not offer refunds for service already provided. Early cancellation may not result in prorated refunds unless the terms or local consumer law require it.

Exceptions and consumer rights

• In-app subscriptions (e.g., Club Lime Coach AI) are generally non-refundable unless required by applicable law or platform store policies.
• If a subscription term or price is changed, some providers (per common practice) must give notice and may allow a refund if you cancel before continuing under new terms.
• Keep proof of cancellation and any written communications if you pursue a refund or dispute charges with your bank.

Club Lime plans and pricing

In-app subscription pricing (UAE)

Notes on physical gym pricing

No official public pricing for physical Club Lime gym memberships in the UAE could be found. For club-specific rates, contact the club directly via the official website.

Your consumer rights in United Arab Emirates

Right to cancel (general guidance)

UAE consumer protection rules can provide rights to withdraw or challenge unfair terms depending on the product and how it was sold. Electronic subscription rules may also apply to in‑app purchases.

Practical steps to protect your rights

• Request written confirmation of cancellation and any refund entitlements.
• Keep payment receipts and screenshots of terms or promotional offers used when you joined.
• If a dispute cannot be resolved with the provider, you may escalate via your payment provider or the relevant UAE consumer protection authority.

Customer experiences

Reported positives

Some members report straightforward cancellations when using the member portal and receiving prompt email confirmations. In-app subscriptions often follow app-store refund processes.

Reported negatives

Across public reviews for Club Lime in other countries, common complaints include difficulty cancelling, ongoing charges after cancellation, hidden fees, and slow or unresponsive customer service.

These issues emphasize the importance of obtaining and retaining written confirmation when you cancel.

Documentation checklist

Essential documents to gather

• Membership ID or account username.
• Payment receipts or bank/card statements showing membership charges.
• Screenshots of membership terms, cancellation pages, and any in-app confirmations.

Optional helpful items

• Copies of written cancellation requests (email or portal confirmation).
• ID (passport or Emirates ID) for in-person cancellations.
• Any correspondence with customer support and timestamps.

Common mistakes

Not getting written confirmation

Many members fail to save the cancellation confirmation email or a screenshot of the portal submission. Without proof, disputed charges are harder to resolve.

Using the wrong cancellation channel

Submitting a request via social media or third-party review sites is often ineffective. Use the Member’s Portal, the official email, or the phone number listed on the official site.

Also verify any required notice period in your membership terms to avoid unexpected charges after cancellation.

Comparative recap

Quick comparison table

Takeaway

For UAE users, in-app Coach AI subscriptions are the clearest option and follow app-store controls. For any physical membership, always confirm the club’s cancellation procedure and keep written proof.

After cancelling

Confirm and monitor

• Keep the cancellation confirmation email or screenshot until after final billing has cleared.
• Monitor your bank or card for any unexpected charges for at least one billing cycle.

Where to get more help

• Official Club Lime site: https://www.clublime.com.au/
• For general scooter/subscription law references (if relevant): Lime UAE user agreement
• For in-app subscription rules and refunds: LimePass / in-app subscription terms

Address

Official mailing address (from public records)

North Building, Level 3 DKSN 2.0

21-23 Challis Street, Dickson ACT 2602, Australia

Contacting the club

Use the contact details on the official Club Lime website to find the correct phone number or email for your membership location.

If you are in the UAE and using an in-app subscription, manage cancellations through the app store subscription settings and retain proof of cancellation.