Cancel FITIFY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Fitify: Easy Method
What is Fitify
Overview
Fitify is a personalized fitness app offering tailored workout plans and guided exercises for various fitness levels.
It provides subscription-based access to a large library of workouts, coaching features and program tracking.
Main features
Core features include on-demand workouts, customized plans and performance tracking available via in-app purchases.
Subscriptions and purchases are managed through the store used at the time of purchase (App Store, Google Play, or merchant portals).
How to cancel Fitify
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
- Find Fitify in the list and tap Cancel Subscription. The subscription remains active until the end of the billing period.
- Fitify does not issue partial refunds for App Store purchases; request refunds from Apple if needed via Apple support.
Cancel via Android (Google Play)
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select Fitify and tap Cancel subscription. The subscription stays active until the period end.
- Refunds are handled according to Google Play policies; Fitify does not control Google refunds.
Cancel via Web / Merchant portals
- If you subscribed on the web through Paddle, FastSpring or Stripe, cancel in the merchant portal or follow the merchant cancellation link in your receipt.
- Subscriptions typically remain active until the end of the paid period. No pro‑rated refunds are provided by Fitify unless required by law.
- Contact the merchant (Paddle/FastSpring/Stripe) for billing or refund requests; Fitify may only help as a secondary contact.
Cancel via Fitify support or account
- Send a cancellation request to support@gofitify.com or use any contact form on the official site gofitify.com.
- If an in-app account or online account page offers a cancel option, use it and confirm you receive a cancellation confirmation.
What happens when you cancel
Access after cancellation
When you cancel, access to Fitify premium features continues until the end of your current paid billing period.
You will not lose access immediately unless specified by the store or merchant.
Renewal and billing
Automatic renewal stops at the end of the current period; no further charges should occur after that date.
If you were charged after cancellation, contact the store (Apple/Google) or merchant first, then Fitify support if needed.
Account data and backups
Your Fitify account and exercise data remain subject to Fitify’s data policies and retention practices.
Export or back up any important progress data before deleting your account if you want to retain it.
Will I get a refund?
Fitify refund policy
All fees are final and non‑refundable to the maximum extent permitted by applicable law. Fitify may issue refunds or credits at its sole discretion as goodwill gestures.
Cancellation normally takes effect at the period end; no pro‑rated or partial refunds are provided by Fitify unless legally required.
Platform-specific refund rules
- App Store (Apple): Apple handles refunds for App Store purchases. Fitify cannot provide App Store refunds; request refunds via Apple.
- Google Play: Google’s refund policy applies and refunds are governed by Google Play procedures.
- Paddle / FastSpring / Stripe: Merchant portals control refunds. Merchants typically do not provide pro‑rated refunds unless law requires it; refunds are final unless a goodwill credit is granted.
Common refund exceptions
- Statutory consumer rights (e.g., for defective services) remain unaffected and may require a refund or remedy.
- Fitify may offer refunds in limited circumstances, but these are not guaranteed and are discretionary.
Fitify plans and pricing
Pricing overview
Below are approximate UAE Dirham (AED) ranges converted from a regional listing. Actual AED prices shown at purchase may differ.
Prices and availability depend on the store (App Store, Google Play, or merchant) and may change.
| Plan | Price (approx. AED) | Period | Features |
|---|---|---|---|
| Weekly Subscription | ≈ AED 40 - 44 | Weekly | Full access via Fitify IAP |
| Monthly Subscription | ≈ AED 70 - 77 | Monthly | Full access via Fitify IAP |
| Yearly Subscription | ≈ AED 100 - 110 | Annual | Full access via Fitify IAP |
| Lifetime Access | ≈ AED 200 - 220 | One‑time | Lifetime access via Fitify IAP |
Pricing notes
These prices are converted from a regional App Store listing (QAR) and presented as approximate AED ranges.
Official UAE pricing at the moment of purchase may differ; always check the price shown in the store before confirming payment.
Your consumer rights in United Arab Emirates
General consumer protections
Statutory consumer rights under UAE law remain in effect and are not limited by Fitify’s terms.
Rights may include remedies for defective or misrepresented digital services depending on the circumstances.
How to escalate a complaint in UAE
- Contact Fitify support first at support@gofitify.com or via gofitify.com.
- If unresolved, file a complaint with the UAE Ministry of Economy’s Consumer Protection authorities. See the Ministry of Economy site for guidance: economy.gov.ae.
Limitations and timeframes
There may be statutory time limits and documentation requirements for consumer complaints in the UAE.
Keep receipts, subscription records and correspondence to support any official complaint.
Customer experiences
Common negative reports
- Charges occurring after users cancelled subscriptions, including immediately after cancellation.
- Refunds approved by Google reportedly delayed or not received in some cases.
- Complaints about unauthorized charges despite uninstalling the app or never subscribing.
- Instances where premium features were not unlocked after purchasing a yearly subscription.
Positive feedback and context
Many users value Fitify’s workout content and personalized plans, which motivates subscription purchases.
Some issues stem from store billing processes (Apple/Google/merchant) rather than the Fitify app itself; verifying the purchase source can clarify disputes.
Documentation checklist
What to collect before you contact support
- Receipt or invoice showing the Fitify charge and payment method (App Store, Google Play, Paddle, FastSpring, Stripe).
- Subscription ID, transaction ID, and the date/time of the charge.
- Screenshots of subscription status in your Apple ID or Google Play subscriptions list, or merchant receipt pages.
Additional helpful items
- Copies of any correspondence with Fitify or the app store about cancellation or refund requests.
- Bank/credit card statements showing the charge, and any reversal attempts.
Common mistakes
Uninstalling the app instead of cancelling
Removing Fitify from your device does not cancel the subscription. You must cancel via the store or merchant used for purchase.
Always check the subscriptions section of your Apple ID or Google Play account rather than assuming uninstall stops billing.
Expecting immediate refunds or prorated credits
Many users expect immediate or pro‑rated refunds; Fitify and the merchant platforms typically do not provide pro‑rated refunds.
If you require a refund, request it from the platform (Apple/Google) or the merchant; Fitify may intervene but cannot force store refunds.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Who controls refunds | Effective time |
|---|---|---|---|
| iOS (App Store) | Cancel in Apple ID → Subscriptions | Apple handles refunds | Active until end of billing period |
| Android (Google Play) | Cancel in Google Play → Subscriptions | Google handles refunds | Active until end of billing period |
| Web (Paddle / FastSpring / Stripe) | Cancel in merchant portal or follow receipt link | Merchant (Paddle/FastSpring/Stripe) | Active until end of billing period |
| Fitify support / account | Request cancellation via support@gofitify.com or account settings | Fitify may assist; refunds discretionary | Active until end of billing period unless store says otherwise |
After cancelling
Immediate next steps
Confirm cancellation by checking your App Store or Google Play subscriptions and saving any confirmation emails.
Keep receipts and screenshots proving cancellation and the subscription end date.
Monitoring and follow-up
- Watch your bank or card statements for any unexpected charges during or after the final billing period.
- If you were charged incorrectly, contact the store (Apple/Google) or merchant first, then contact Fitify at support@gofitify.com if unresolved.
- Official help pages: Apple subscriptions Apple subscription support, Google Play subscriptions Google Play subscription support.
- Merchant support: Paddle support, FastSpring support, Stripe support.
Address
Fitify company address
Na Perštýně 342/1
110 00 Prague, Czechia
Support contact
For support and cancellation requests: support@gofitify.com
Official website: https://gofitify.com/
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FAQ
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