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Cancellation service #1 in UAE
Fitculator is a gym-fitness app that offers personalized workout plans, nutrition tracking and progress monitoring to help users reach fitness goals.
The service operates on a subscription basis and is presented via its official site: fitculator.ai.
Fitculator presents itself as a mobile-first subscription app available through app stores and a web presence, but detailed, UAE-specific terms and help pages are not publicly available.
This guide focuses on cancellation and consumer options for users located in the United Arab Emirates.
Which store or channel you used to subscribe determines how you cancel and who handles billing.
Common subscription sources include Apple App Store, Google Play Store, and direct web/in-app subscriptions.
Typically, cancelling a subscription stops future renewals but usually leaves access active until the end of the current billing period.
Exact behavior depends on the subscription source (App Store, Google Play or vendor-managed subscriptions).
Canceling a paid subscription usually does not delete your account or stored data unless explicitly stated.
If you want your account removed, request deletion via in-app settings or contact the vendor directly and keep confirmation of the request.
No verified Fitculator refund policy specific to the UAE was found in public materials.
Because official refund terms for UAE customers are not documented, refunds cannot be guaranteed from publicly available sources.
No official, up-to-date AED pricing for Fitculator in the United Arab Emirates could be verified from public sources for 2024/2025.
If you need exact pricing, contact the vendor via the official site listed below or check the app store listing that processed your purchase.
| Plan | Price | Notes |
|---|---|---|
| Monthly / Annual / Trial | Contact for pricing | No verified AED pricing available publicly for UAE |
UAE consumer protection laws provide rights on misleading practices, defective goods and certain refund/cooling-off rules, but exact application depends on the sale channel and terms.
Official consumer information is available on the UAE government portal: UAE consumer protection - u.ae.
Public reviews available on consumer-review sites include multiple reports of unwanted recurring charges and difficulties obtaining refunds after cancellation.
Several users reported being charged after cancellation or being refused refunds; these are anecdotal but numerous enough to warrant caution.
Publicly verifiable positive reviews for Fitculator in the UAE were not readily found in the sources checked for this guide.
Because public reporting is mixed and official vendor documents are limited, evaluate trial periods and monitor billing closely.
Example: a user toggles off auto-renew in the app but does not receive or save a confirmation, then later sees another charge.
Always save cancellation confirmation (screenshot or email) and verify which store handled the payment.
Example: asking Fitculator for a refund when the App Store or Google Play processed the payment - the store may be the only party able to issue certain refunds.
Check the payment descriptor on your statement to determine the merchant and route your request to the correct provider.
| Aspect | Fitculator (what we know) | Typical expectations |
|---|---|---|
| UAE-specific terms | No publicly available UAE-specific help or T&C located | Many vendors publish country-specific terms and support pages |
| Cancellation clarity | Unclear; use app store or in-app/account area as primary options | Clear cancellation paths via App Store / Google Play or vendor portal |
| Refund experience | Multiple user reports of refused or unprocessed refunds | Refund handling varies; reputable vendors document policies clearly |
Save any confirmation you receive and monitor your card/bank statements for subsequent charges for at least one billing cycle.
If you are charged after cancellation, contact the payment processor (Apple/Google/bank) and the vendor and keep records of all correspondence.
Company address listed on public materials: 1029, 10F, 100 Cheonggyecheon-ro, Jung-gu, Seoul, Republic of Korea.
If you require formal correspondence, use the official site contact channels to request the appropriate legal or billing address for your jurisdiction.
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Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.