Postclic abonnement illimité : promo à AED 3.83 pour 48h avec un premier mois obligatoire à AED 208.25, puis AED 208.25 par mois sans engagement
Résilier FITNESS FIRST en ligne
En 30 secondes
Service de résiliation N°1 en France
4.9Calculé sur 5.6K avis
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Fitness First.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
cancellation Fitness First: Step-by-Step Guide
What is Fitness First
Overview
Fitness First is a subscription-based gym and fitness club network operating in the United Arab Emirates with multiple branches and tiered membership plans.
Services include gym access, group classes, personal training, and app-based class bookings and content.
Membership model
Memberships can be single-club, multi-club or platinum tiers, with monthly or annual payment options and optional VIP add-ons.
Contracts are open-ended for monthly plans and may include minimum contract periods for certain offers.
How to cancel Fitness First
Step-by-step cancellation
- Contact your club Front of House to book an appointment with the Club General Manager.
- Prepare a written cancellation request and bring it to the appointment, or deliver it to the club in writing before the deadline.
- Ensure the request is signed/acknowledged by the Club General Manager; retain a copy as proof.
Timing, deadlines and conditions
- Monthly memberships continue until a written cancellation request is received and processed.
- Submit cancellation in writing to the club’s General Manager before the 25th of the month for cancellation to take effect for the next month.
- Upfront annual or paid-in-full memberships are generally non-refundable and subject to club discretion for any balance transfer.
What happens when you cancel
Access and billing
Your access to the club normally continues until the end of the billing period for which you have paid.
Monthly billing will stop after the cancellation is processed and effective for the following month if the deadline was met.
Data and account handling
Fitness First retains member account records per their operational policies; request confirmation of account closure in writing.
Class bookings and app access tied to the membership may be disabled once the membership end date is reached.
Will I get a refund?
General refund policy
Upfront payments (for example annual fees) are explicitly non-refundable under the standard Terms and Conditions.
Monthly payments already taken for a past period are generally not refunded once the period has started.
Exceptions and practical notes
- Refunds or balance transfers may be granted at the club’s discretion in exceptional circumstances.
- Delays in refunds have been reported in some branch closure cases; always request written confirmation and a timeline.
- VAT treatment follows the same non-refund approach unless the club specifies otherwise in an exceptional refund.
Fitness First plans and pricing
Pricing summary table
| Plan | Price | Period | Key features |
|---|---|---|---|
| VIP Membership (upgrade) | AED20.00 | Monthly (add-on) | Weekend guest, 50% locker hire, 10% PT, On-Air app access |
| Standard - Arabian Ranches | AED399 | Monthly | Basic membership at Arabian Ranches |
| Standard - Burjuman Centre | AED279 | Monthly | Basic membership at Burjuman Centre |
| Standard - Deira City Center | AED259 | Monthly | Basic membership at Deira City Center |
| Standard - DIFC | AED439 | Monthly | Basic membership at DIFC |
| Standard - Motor City | AED309 | Monthly | Basic membership at Motor City |
| Standard - Mudon | AED399 | Monthly | Basic membership at Mudon |
| Standard - Dubai Silicon Oasis | AED309 | Monthly | Basic membership at Dubai Silicon Oasis |
| Standard - Uptown Mirdif Ladies-Only | AED279 | Monthly | Basic ladies-only membership at Uptown Mirdif |
| Standard - Al Barsha | AED259 | Monthly | Basic membership at Al Barsha |
| Standard - The Palm (Nakheel Mall) | AED399 | Monthly | Basic membership at Palm Jumeirah (Nakheel Mall) |
| Fitness First - Standard (single club) | AED399 | Monthly | Single-club access |
| Fitness First - Premium (multi-club) | AED599 | Monthly | Access to multiple clubs |
| Fitness First - Platinum (all clubs + extras) | AED799 | Monthly | All-clubs access and extra perks |
| Membership starting range | AED250 - AED400 | Monthly | Typical starting prices across branches |
| Promotional 4-month deal | AED289 (per month) | Monthly over 4 months | Limited-time discounted 4-month plan |
| Promotional - Platinum offer | AED349 - AED439 | Monthly | Platinum benefits; joining fee AED99 on some offers |
| Annual membership special | AED2,899 | Annual | Includes classes, Titanium access, studio access, starter pack |
Notes on prices
Prices vary by branch, package tier and ongoing promotions. VIP is an add-on and not a standalone plan.
Always confirm final price, joining fees and contract length at the club before signing.
Your consumer rights in United Arab Emirates
Contract and cooling-off
There is no automatic statutory 14-day cooling-off right in the UAE equivalent to EU/UK consumer law unless explicitly stated in the contract.
Fitness First UAE’s Terms and Conditions require written notice and Club GM approval for cancellations.
Practical steps to protect your rights
- Keep written copies of the signed contract and any cancellation communications.
- Submit cancellation requests before the 25th of the month to avoid an extra month’s charge.
- If you face non-compliance, escalate to club management and retain all timestamps and receipts.
Customer experiences
Positive feedback themes
Members report convenience of access across multiple branches under a single membership and sometimes straightforward rejoining processes.
Some users appreciate promotions and flexible multi-club options for busy schedules.
Negative feedback themes
Complaints commonly include delayed refunds, difficulties obtaining timely cancellations, and inconsistent customer service across branches.
Branch closures have been reported to cause additional delays in processing refunds and account closures.
Documentation checklist
Essential documents to bring
- Original membership contract and copies of any amendments or promotions.
- Valid ID (passport/Emirates ID) used for the membership.
- Proof of payment (receipts, bank statements) for membership fees paid upfront.
Evidence to retain
- Written cancellation request and dated acknowledgement by Club General Manager.
- Emails, screenshots of bookings/payments and appointment confirmations with Front of House.
- Any correspondence about refunds, transfers or special arrangements.
Common mistakes
Missing deadlines
Submitting a cancellation after the 25th of the month often results in being billed for the next month.
Always check and act before the deadline stated in the club’s Terms and Conditions.
Not keeping written proof
Relying on verbal confirmations can cause disputes later; always obtain written and signed acknowledgement of your cancellation.
Also keep receipts for any refunds or balance transfers promised by the club.
Comparative recap
Quick comparison table
| Plan category | Typical monthly price | Refundability | Cancellation method |
|---|---|---|---|
| Standard (single club) | AED259 - AED439 (varies by branch) | Monthly: no retroactive refunds; Upfront: generally non-refundable | Written request to Club GM before 25th; appointment required |
| Premium (multi-club) | ~AED599 | Generally non-refundable for upfront payments; monthly stops after proper notice | Written request to Club GM; follow club confirmation |
| Platinum (all clubs) | ~AED799 | Upfront payments non-refundable except at club discretion | Club GM appointment and written notice required |
| VIP add-on | AED20 (monthly add-on) | Part of membership billing; cancellations follow main membership rules | Cancel main membership or request removal of add-on via club |
| Annual special | AED2,899 (annual) | Annual paid-in-full: non-refundable per terms; check for club discretion | Written cancellation and club approval; rarely refundable |
How to use this table
Use the table to check what category your membership falls under and the likely cancellation/refund outcome.
If in doubt, confirm with the club and request written clarification before paying or signing.
After cancelling
What to expect next
Ask the Club General Manager for a written confirmation of cancellation and the effective date of account closure.
Monitor your bank statements for any post-cancellation charges and contact the club immediately if you see unexpected billing.
Helpful official links
Address
Corporate location
Landmark Group Landmark Tower, Dubai Marina, P.O.Box 25030.
Confirm your specific club branch address and Front of House contact details on the club’s local website or by phone before visiting.
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FAQ
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