Cancel MY PT HUB online
Serviço de cancelamento N.º 1 em Portugal
4.9Calculated on 5.6K reviews
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço My Pt Hub.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
cancellation My Pt Hub: Easy Method
What is My Pt Hub
Overview
My Pt Hub is a subscription-based platform that helps personal trainers and clients manage workouts, nutrition, bookings and progress tracking.
It is used to create custom plans, communicate with clients and integrate with apps and devices for client monitoring.
Core features
Key capabilities include workout and nutrition plan builders, client messaging, booking tools and integrations (e.g., wearables).
The platform is delivered as a web app and mobile apps with subscription billing and optional white‑label add-ons.
How to cancel My Pt Hub
Cancel via your My Pt Hub account (recommended)
- Log in at https://www.mypthub.net/ using the account that holds the subscription.
- Go to Settings → General → Manage Subscription and follow the prompts to request cancellation.
- Keep or screenshot any on-screen cancellation confirmation for your records.
Cancel via email or app stores
- Email support: Send a cancellation request from the registered account email to support@mypthub.net. Include account details and desired cancellation date.
- Apple App Store / Google Play: If you purchased through Apple or Google, you must cancel directly in your Apple ID or Google Play subscriptions. My Pt Hub’s help centre does not document store-based cancellations.
- Optional postal route: Some users report postal correspondence is accepted; email first to confirm an address if you prefer this method.
What happens when you cancel
Access and service period
After cancellation, you generally retain access for the remainder of the paid billing period unless stated otherwise by My Pt Hub.
Recurring billing should stop at the end of that period; monitor billing statements for confirmation.
Data and account retention
Your account data (clients, plans, chats) is typically retained unless you request deletion. Export critical data before the end of service.
Request data export via the dashboard or ask support if you need assistance retrieving records.
Will I get a refund?
Official policy
My Pt Hub’s Terms of Service state that payments are non‑refundable and there are no refunds for unused subscription time, except where a specific promotion or agreement provides otherwise.
If you need contractual details, request the relevant Terms of Service or receipt from support.
Exceptions and store purchases
- If you purchased the subscription via Apple or Google, refunds must be requested from the respective store (Apple/Google handles store refunds).
- If you believe a charge is unauthorized or you cancelled within a statutory cooling‑off period, follow the escalation steps listed below.
My Pt Hub plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Starter | $25.00/month | Monthly | 3 clients; 50 workouts; 50 nutrition plans; payment processing; 1‑to‑1 bookings; habit coaching; metrics & progress photos; chat messaging |
| Starter (discounted) | $22.50/month | Monthly (70% off first 2 months) | Same as Starter |
| Premium | $59.00/month | Monthly | Unlimited clients/workouts/nutrition plans; group bookings; live streams; automated check‑ins; scheduled messaging; compliance tracking; add‑ons; priority support |
| Premium (discounted) | $29.50/month | Monthly (50% off) | Same as Premium |
| Add‑on: Custom branded app | $95 one‑time | One‑time | Custom app icon; iOS & Android compatible; branded devices |
| Add‑on: White label app | $145/month | Monthly | Custom branded app plus custom app store listings & branding |
| Add‑on: Check‑Ins AI | $12/month | Monthly | AI summaries of client progress; AI messaging responses |
Notes on currency
No AED‑denominated pricing is publicly listed; all prices above are shown in USD.
For exact AED amounts check the UAE App Store/Google Play listing or contact My Pt Hub support for confirmation.
Your consumer rights in United Arab Emirates
Statutory rights (summary)
UAE consumer protection laws may provide a statutory cooling‑off or refund right (commonly around 14 days for some online digital services), unless explicitly excluded by contract.
Contractual "non‑refund" terms do not always override statutory consumer protections where law provides a right to cancel or refund.
How to escalate a dispute
- 1) Attempt informal resolution via My Pt Hub support at support@mypthub.net.
- 2) If purchased via Apple/Google, request a refund via the store (Apple/Google handles store transactions).
- 3) If unresolved, contact your bank or card issuer to dispute unauthorized or continuing charges.
- 4) File a complaint with the UAE Ministry of Economy’s Consumer Protection Department: https://www.moec.gov.ae/.
Customer experiences
Positive feedback
Users praise My Pt Hub for easy integrations (MyFitnessPal, Apple Watch, Fitbit), smooth onboarding and good overall value.
Reviewers note an intuitive interface, helpful templates and responsive customer service in many cases.
Negative feedback
Complaints include billing problems such as continued charges after cancellation, difficulty removing payment methods, and poor responses to refund requests.
Other criticisms reference occasional bugs, a steep learning curve for the interface and limits in the exercise library for some users.
Documentation checklist
What to collect
- Account email/username and subscription ID.
- Payment receipts, billing dates, and screenshots of the Manage Subscription page or cancellation confirmation.
- Bank or card statements showing the charge(s).
- Apple/Google order receipts if purchased through a store.
Where to submit
- Send documentation to support@mypthub.net when requesting help.
- If disputing charges, provide evidence to your bank or to the App Store / Google Play refund request process.
- Keep copies of all correspondence and timestamps for escalation to the UAE consumer authority if needed.
Common mistakes
Frequent errors
Confusing the purchase channel: cancelling in the My Pt Hub dashboard when the subscription was billed via Apple/Google (or vice‑versa) will not stop store renewals.
Not saving cancellation confirmations or failing to check bank statements after cancelling are common oversights.
How to avoid them
Always confirm which payment method billed you (direct card vs App Store/Google Play) before cancelling and follow the matching cancellation path.
Keep screenshots of cancellation confirmations and monitor the next billing date. If charges continue, contact support and your bank promptly.
Comparative recap
Quick comparison
| Plan | Price (USD) | Best for | Primary limits |
|---|---|---|---|
| Starter | $25.00/month | New or small trainers managing a few clients | 3 clients; capped workouts/nutrition templates |
| Premium | $59.00/month | Established trainers/agencies with many clients | Higher cost but unlimited clients and priority features |
| Add‑ons | $12 - $145 | Businesses wanting branding, AI or custom apps | Additional monthly or one‑time fees |
Notes
Discounted introductory prices are available for certain plans; check current offers before subscribing.
All prices shown are USD; convert or verify AED amounts in UAE app store listings or with support.
After cancelling
Immediate next steps
- Export client lists, workout templates and chat logs you need before access ends.
- Confirm cancellation by checking for an email or screenshot and monitoring your next bank/statement.
Helpful links
- My Pt Hub website: https://www.mypthub.net/
- Contact support: support@mypthub.net
- Apple refund and subscription support: Apple refund page
- Google Play subscriptions & refunds: Google Play refund page
- UAE Ministry of Economy (Consumer Protection): https://www.moec.gov.ae/
Address
Company
My Pt Hub
Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom
Contact options
Support email: support@mypthub.net
Website: https://www.mypthub.net/
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FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.