cancellation My Pt Hub: Easy Method

What is My Pt Hub

Overview

My Pt Hub is a subscription-based platform that helps personal trainers and clients manage workouts, nutrition, bookings and progress tracking.

It is used to create custom plans, communicate with clients and integrate with apps and devices for client monitoring.

Core features

Key capabilities include workout and nutrition plan builders, client messaging, booking tools and integrations (e.g., wearables).

The platform is delivered as a web app and mobile apps with subscription billing and optional white‑label add-ons.

How to cancel My Pt Hub

Cancel via your My Pt Hub account (recommended)

• Log in at https://www.mypthub.net/ using the account that holds the subscription.
• Go to Settings → General → Manage Subscription and follow the prompts to request cancellation.
• Keep or screenshot any on-screen cancellation confirmation for your records.

Cancel via email or app stores

• Email support: Send a cancellation request from the registered account email to [email protected]. Include account details and desired cancellation date.
• Apple App Store / Google Play: If you purchased through Apple or Google, you must cancel directly in your Apple ID or Google Play subscriptions. My Pt Hub’s help centre does not document store-based cancellations.
• Optional postal route: Some users report postal correspondence is accepted; email first to confirm an address if you prefer this method.

What happens when you cancel

Access and service period

After cancellation, you generally retain access for the remainder of the paid billing period unless stated otherwise by My Pt Hub.

Recurring billing should stop at the end of that period; monitor billing statements for confirmation.

Data and account retention

Your account data (clients, plans, chats) is typically retained unless you request deletion. Export critical data before the end of service.

Request data export via the dashboard or ask support if you need assistance retrieving records.

Will I get a refund?

Official policy

My Pt Hub’s Terms of Service state that payments are non‑refundable and there are no refunds for unused subscription time, except where a specific promotion or agreement provides otherwise.

If you need contractual details, request the relevant Terms of Service or receipt from support.

Exceptions and store purchases

• If you purchased the subscription via Apple or Google, refunds must be requested from the respective store (Apple/Google handles store refunds).
• If you believe a charge is unauthorized or you cancelled within a statutory cooling‑off period, follow the escalation steps listed below.

My Pt Hub plans and pricing

Pricing table

Notes on currency

No AED‑denominated pricing is publicly listed; all prices above are shown in USD.

For exact AED amounts check the UAE App Store/Google Play listing or contact My Pt Hub support for confirmation.

Your consumer rights in United Arab Emirates

Statutory rights (summary)

UAE consumer protection laws may provide a statutory cooling‑off or refund right (commonly around 14 days for some online digital services), unless explicitly excluded by contract.

Contractual "non‑refund" terms do not always override statutory consumer protections where law provides a right to cancel or refund.

How to escalate a dispute

• 1) Attempt informal resolution via My Pt Hub support at [email protected].
• 2) If purchased via Apple/Google, request a refund via the store (Apple/Google handles store transactions).
• 3) If unresolved, contact your bank or card issuer to dispute unauthorized or continuing charges.
• 4) File a complaint with the UAE Ministry of Economy’s Consumer Protection Department: https://www.moec.gov.ae/.

Customer experiences

Positive feedback

Users praise My Pt Hub for easy integrations (MyFitnessPal, Apple Watch, Fitbit), smooth onboarding and good overall value.

Reviewers note an intuitive interface, helpful templates and responsive customer service in many cases.

Negative feedback

Complaints include billing problems such as continued charges after cancellation, difficulty removing payment methods, and poor responses to refund requests.

Other criticisms reference occasional bugs, a steep learning curve for the interface and limits in the exercise library for some users.

Documentation checklist

What to collect

• Account email/username and subscription ID.
• Payment receipts, billing dates, and screenshots of the Manage Subscription page or cancellation confirmation.
• Bank or card statements showing the charge(s).
• Apple/Google order receipts if purchased through a store.

Where to submit

• Send documentation to [email protected] when requesting help.
• If disputing charges, provide evidence to your bank or to the App Store / Google Play refund request process.
• Keep copies of all correspondence and timestamps for escalation to the UAE consumer authority if needed.

Common mistakes

Frequent errors

Confusing the purchase channel: cancelling in the My Pt Hub dashboard when the subscription was billed via Apple/Google (or vice‑versa) will not stop store renewals.

Not saving cancellation confirmations or failing to check bank statements after cancelling are common oversights.

How to avoid them

Always confirm which payment method billed you (direct card vs App Store/Google Play) before cancelling and follow the matching cancellation path.

Keep screenshots of cancellation confirmations and monitor the next billing date. If charges continue, contact support and your bank promptly.

Comparative recap

Quick comparison

Notes

Discounted introductory prices are available for certain plans; check current offers before subscribing.

All prices shown are USD; convert or verify AED amounts in UAE app store listings or with support.

After cancelling

Immediate next steps

• Export client lists, workout templates and chat logs you need before access ends.
• Confirm cancellation by checking for an email or screenshot and monitoring your next bank/statement.

Helpful links

• My Pt Hub website: https://www.mypthub.net/
• Contact support: [email protected]
• Apple refund and subscription support: Apple refund page
• Google Play subscriptions & refunds: Google Play refund page
• UAE Ministry of Economy (Consumer Protection): https://www.moec.gov.ae/

Address

Company

My Pt Hub

Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom

Contact options

Support email: [email protected]

Website: https://www.mypthub.net/