Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Runna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Runna: Easy Method
What is Runna
Overview
Runna is a subscription-based fitness coaching app that provides personalized running plans and expert guidance for runners of all levels.
Who it's for
The app is designed for users seeking structured training schedules, video tutorials, and progress tracking tailored to individual goals.
How to cancel Runna
Preferred method
Cancel using the platform through which you originally subscribed: Apple App Store, Google Play, or the web (Paddle).
Supported methods
You can also contact Runna support by email if you prefer assistance: support@runna.com.
- iOS (Apple App Store): Open Settings → tap your name → Subscriptions → select Runna → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Runna → Cancel subscription.
- Web (Paddle): Use the Paddle customer portal link provided in your purchase emails or contact Paddle support to manage the subscription.
- Email: Send a cancellation request to support@runna.com including your account email and subscription details.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of the current paid period. Your plan will not renew after that date.
Renewal and billing
Automatic renewals stop after cancellation. No further recurring charges should occur once the subscription period expires.
Account data
Your account and training history are usually retained unless you request deletion; contact support if you need data removed.
Will I get a refund?
Standard refund policy
Refunds depend on where you purchased the subscription. Payments processed through Apple or Google are subject to their refund rules.
Exceptions and how to request
- If you purchased via Runna’s web checkout (Paddle), refund requests may be handled by Paddle or Runna support depending on timing and circumstances.
- To request a refund for web purchases, contact support@runna.com with receipts and reason.
- For Apple/Google purchases, request refunds through:
- Apple Support: report a problem.
- Google Play Help: request a refund.
Runna plans and pricing
Plans overview
Runna offers tiered subscriptions and occasional promotions. Exact prices and available plans depend on region and platform.
How to get official pricing
Check the app store listing or the official website for current rates. Contact support for quotes and billing questions.
| Plan | Price | Notes |
|---|---|---|
| Monthly | Contact for pricing | Varies by platform and promotions |
| Annual | Contact for pricing | Often discounted vs monthly |
| Lifetime / One-off | Contact for pricing | Availability varies |
Your consumer rights in United Arab Emirates
Key UAE consumer protections
UAE consumer law protects buyers against misleading practices and ensures the right to remedies for defective services or goods.
How to escalate a dispute
If you believe your rights were breached, you can file a complaint with the UAE Ministry of Economy Consumer Protection department or use local consumer protection channels.
Practical steps for UAE customers
- Keep receipts, transaction IDs, and correspondence with Runna or the app store vendor.
- Attempt resolution with Runna support first, then escalate to UAE authorities if unresolved.
Customer experiences
What users praise
Many users appreciate Runna’s personalized plans, clear coaching cues, and progress tracking features.
Common complaints
Occasional feedback includes confusion over cancellation steps when subscriptions are managed by Apple or Google, and variable refund outcomes depending on the platform.
Balanced takeaway
Overall satisfaction tends to depend on how well users follow platform-specific cancellation procedures and how promptly support responds to billing questions.
Documentation checklist
Before you cancel
- Account email and username associated with Runna.
- Proof of purchase (receipt, transaction ID, or app store invoice).
- Identify the platform used for purchase (Apple, Google Play, or web).
After you cancel
- Save cancellation confirmation or screenshot of subscription status.
- Keep correspondence with support and any refund confirmations.
Common mistakes
Mistakes during cancellation
One common error is attempting to cancel inside the app when the subscription is billed through Apple or Google; this does not stop billing unless you cancel in the app store.
Mistakes to avoid
Another mistake is not keeping receipts or confirmation emails. Without proof, refund requests or disputes become harder to resolve.
Simple examples
Example: Cancelling the Runna account but not the App Store subscription will still auto-renew the plan.
Comparative recap
Quick comparison
The table below summarizes Runna’s cancellation and refund posture compared with typical subscription apps that use third-party billing platforms.
Takeaway
Runna follows common industry practice: platform-based billing and support channel differentiation impact refunds and cancellation steps.
| Aspect | Runna | Typical app on App Store / Play |
|---|---|---|
| Where to cancel | App Store, Google Play, or Runna web (Paddle) | App Store or Google Play (platform dependent) |
| Refunds | Platform-dependent; web purchases via Paddle/Runna support | Handled by platform (Apple/Google) under their policies |
| Support contact | support@runna.com and official site | Developer support + platform support |
After cancelling
Next steps
Confirm cancellation in your account or app store, save confirmation, and check your billing statement for any unexpected charges after the period ends.
Support and rejoin
For further help or to restart your subscription, contact Runna via support@runna.com or visit the official site: runna.com.
Helpful official links
- Runna official site: https://www.runna.com/
- Apple subscriptions support: How to cancel subscriptions on iPhone
- Google Play subscriptions support: Manage subscriptions
- Paddle support (web payments): Paddle Support
Address
Company details
The Run Buddy Ltd
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Contact
Website: https://www.runna.com/
Email: support@runna.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.