Cancel STRAVA online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Strava service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Strava: Easy Method
What is Strava
Overview
Strava is a fitness-tracking app and social platform for runners, cyclists, and other athletes. It records workouts, maps routes, provides performance summaries, and connects you with other users.
Subscription model
Strava offers a free tier and a paid subscription (often called Strava Summit or simply a subscription) that unlocks advanced training, safety, and analysis features. Subscriptions auto-renew unless cancelled.
How to cancel Strava
Cancel on the web (recommended)
- Log into your account at Strava.com.
- Click your profile icon (top right) → Settings → My Account → Cancel subscription.
- Follow prompts to confirm. Cancellation takes effect at the end of the current billing period.
Cancel on mobile (Google Play / App Store)
- Android (Google Play): Open the Strava app → Settings → Your Strava Subscription → Manage Your Subscription → you will be directed to Google Play to cancel.
- iPhone (App Store/iTunes): In the Strava app → Settings → Your Strava Subscription → Manage Your Subscription → you will be directed to the App Store/iTunes to cancel.
- Cancellations via app stores are handled by Google/Apple; they take effect at the end of the current billing period.
What happens when you cancel
Access after cancellation
After you cancel, paid features remain available until the end of your current billing period. You then revert to the free tier with basic tracking and social features.
Renewal and account data
Auto-renewal is stopped on cancellation, so you will not be charged again after the current period ends.
Your account data and activity history remain in your Strava account unless you delete the account separately.
Will I get a refund?
Strava policy and cooling-off
Strava's Terms state that users outside the U.S. may be eligible for a full refund within 14 days of purchase (a "Cooling-off Period") if they have not logged in or used subscriber services during that time.
After the cooling-off period
- Generally, subscriptions are non-refundable after the 14-day cooling-off period.
- If you purchased via Google Play or Apple, refunds may be handled by those stores according to their policies.
Strava plans and pricing
Pricing availability
Exact UAE pricing (AED) is not published in the verified sources available here.
Check the Strava app (Subscription / Membership) or the UAE App Store/Google Play for current AED rates and local offers.
Contact for pricing
| Plan | Price (UAE) | Notes |
|---|---|---|
| Individual subscription | Contact for pricing | Check in-app or app store for AED price |
| Family / Other offers | Contact for pricing | Availability and pricing vary by region |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
Under Strava's Terms, non-U.S. users may request a full refund within 14 days if subscriber features were not used. This is a contractual right offered by Strava.
UAE consumer protection
UAE consumers are protected by national consumer protection frameworks and can contact the UAE Ministry of Economy or local consumer protection offices for disputes or complaints.
For compliance questions or disputes, gather receipts and communication and consider contacting the official authority at economy.gov.ae.
Customer experiences
Positive feedback
Many users praise Strava for activity tracking, social features, AI insights, and community challenges. The free tier is often described as comprehensive for casual users.
Negative feedback and common issues
Frequent complaints include slow or unhelpful customer support, billing problems, difficulty obtaining refunds, and occasional app glitches like login or device-pairing issues.
Documentation checklist
What to gather before contacting support
- Account email and username
- Purchase receipt or billing statement (showing the charge)
- Subscription ID or order number (if available)
- Date of purchase and last billing date
Supporting evidence
- Screenshots of subscription status in the app or website
- Copies of any support ticket replies or confirmation emails
- If requesting a refund, proof you did not use subscriber features (if applicable)
Common mistakes
Trying to cancel in the wrong place
Many users try to cancel inside the Strava app when the subscription was purchased via Google Play or the App Store. If you bought through a store, cancel through that store.
Missing timing and renewal windows
Another frequent error is cancelling too late: auto-renewal must be stopped at least 24 hours before the billing period ends to avoid an extra charge.
Comparative recap
At-a-glance comparison
| Service | Free features | Paid features | Best for |
|---|---|---|---|
| Strava | Activity recording, social feed, basic analysis | Advanced training tools, deeper analysis, safety features | Athletes wanting community features and challenges |
| General app stores (Apple/Google) | Platform purchase/refund handling | Store-managed subscriptions and refunds | Users who purchased via mobile store |
| Other fitness apps (example) | Varies by app | Varies by app | Depends on device ecosystem and features needed |
After cancelling
Follow-up actions
- Confirm cancellation in your Strava account or app store subscription page.
- Keep copies of confirmation emails or screenshots showing cancellation and end-of-period date.
Useful official links
- How to Cancel your Subscription - Strava Support
- Strava Terms (includes refund / cooling-off information)
Address
Corporate address
Strava, Inc., 208 Utah Street, San Francisco, California 94103, United States.
Support contact
For account-specific help and official support, use the Strava Help Center at support.strava.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.