cancellation Truecoach: Easy Method

What is TrueCoach

Overview

TrueCoach is an online personal training platform that helps fitness coaches create customized workout and nutrition plans, manage clients, and collect payments.

The service is used by coaches to deliver programs, track client progress, and manage subscriptions.

Who uses it

Primarily fitness coaches and personal trainers who manage multiple clients remotely use TrueCoach.

Clients receive programs and communicate with their coach through the platform; however, subscription control differs by who purchased the subscription.

How to cancel TrueCoach

Cancel via Web (coach account)

• Log into your coach account on the TrueCoach website https://truecoach.co/.
• Go to Account Settings → Plan → Cancel plan to submit the cancellation request.
• Cancellations take effect at the end of your billing cycle unless you choose otherwise where options exist.

Other cancellation paths and app store subscriptions

• If you subscribed via Apple App Store or Google Play, you must cancel through that store - TrueCoach cannot cancel those subscriptions for you.
• Coaches may cancel client subscriptions from Payments → Subscriptions and can choose immediate or end-of-period cancellation; clients cannot self-cancel client subscriptions.

What happens when you cancel

Access after cancellation

When you cancel a coach plan via your TrueCoach account, the cancellation normally takes effect at the end of the current billing cycle.

Your account remains accessible until the billing period ends so you can export data or communicate with clients.

Data retention and client subscriptions

TrueCoach retains account data after cancellation according to their policies; you should export anything you need before making permanent changes.

Note that coaches (not clients) control client subscriptions; coaches can cancel client subscriptions via Payments → Subscriptions.

Will I get a refund?

90-day money-back guarantee (new customers)

New customers who have not used TrueCoach in the past 12 months may request a refund of the first 90 days of recurring service charges.

To request this refund you must email support before day 90, include the phrase "money back offer" and provide your User ID.

Exceptions, coach refunds and app-store purchases

• Exclusions: set-up fees, processing fees, international fees, hardware fees, and third-party fees are not refundable under the offer.
• Coaches in the US, UK, Australia and Canada can issue manual refunds (full or partial) via Payments → Subscriptions → Invoices; coaches bear processing fees and refunds typically appear in 5 - 10 business days.
• Purchases made through Apple App Store or Google Play must be refunded through those platforms' processes; TrueCoach cannot process those refunds directly.

TrueCoach plans and pricing

Monthly plans (approximate AED conversions)

Pricing notes

Pricing is based on publicly listed USD plans converted at an approximate rate of 1 USD = 3.67 AED (early 2026).

No official AED-specific pricing was found for UAE; verify current rates and billing currency on the TrueCoach site before subscribing.

Your consumer rights in United Arab Emirates

Cooling-off and statutory rights

There is no indicated statutory 14-day cooling-off right for digital subscription services like TrueCoach in the available materials.

Refunds therefore depend on TrueCoach’s company policy (the 90-day money-back guarantee for eligible new customers) or the app-store/platform rules.

App-store purchases and platform protections

• If you subscribed through Apple App Store or Google Play, you must follow their refund and cancellation procedures and rely on their consumer protection policies.
• Check the App Store or Google Play help pages for regional guidance applicable to UAE residents.

Customer experiences

Positive feedback

Users in the UAE rate TrueCoach highly for ease of use, customer service, and value; summary scores cited include strong averages from verified reviews.

Examples include comments that TrueCoach is not expensive, helps track client progress, and saves coaches time.

Negative feedback and limitations

Some reviewers note missing features that would streamline workflows and occasional glitches or slowdowns in the interface.

Another common concern is that clients cannot self-cancel subscriptions, which can cause frustration if a coach is unresponsive.

Documentation checklist

What to prepare before cancelling

• Your TrueCoach User ID and account email address.
• Billing cycle date and recent invoices or transaction IDs.
• If requesting the 90-day refund, include the phrase "money back offer" in your email and submit before day 90.

Optional items to export or note

• Export client programs, client progress logs, and media files you need to retain.
• Notify active clients about subscription changes and alternative contact methods if you manage client billing.

Common mistakes

Attempting to cancel from the wrong account

Clients often try to cancel a client subscription themselves; client-side cancellation is not available for coach-managed subscriptions.

Make sure the coach initiates cancellations for client subscriptions via Payments → Subscriptions.

Missing refund windows or using the wrong channel

Expecting a statutory cooling-off period can lead to confusion - TrueCoach’s 90-day money-back offer has specific eligibility and timing requirements.

If you purchased through Apple or Google, trying to get a refund directly from TrueCoach will not succeed; you must use the App Store or Google Play refund process.

Comparative recap

Quick comparison of common cancellation paths

How to choose

Cancel via your TrueCoach coach account for standard web subscriptions; use the app store channel if you purchased through Apple or Google.

Request refunds according to the route you used to subscribe and the eligibility rules for each refund type.

After cancelling

Immediate steps

• Export any client data, programs, and media you need before access ends at the close of the billing period.
• Notify clients about changes to billing or where they can reach you going forward.

Helpful links and contacts

• TrueCoach official site: https://truecoach.co/
• Contact TrueCoach support (email): [email protected]

Address

Head office

TrueCoach, Inc. 1825 33rd St Ste 150 Boulder, Colorado 80301 United States

Use the address above for postal inquiries or formal correspondence.

Postal inquiries and support

• For account issues, use the support email before sending postal mail.
• Check the official site for the most current contact methods: TrueCoach.