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cancellation Fitcoach: Easy Method
What is FitCoach
Overview
FitCoach is a subscription-based fitness service that provides personalised workout plans, nutrition guidance and progress tracking through an app and web account.
The service connects users with structured plans and reminders designed for home and gym workouts, with levels of customisation by certified trainers.
How it is delivered
FitCoach subscriptions are sold via the FitCoach website and through mobile app stores (Apple App Store and Google Play).
Access and billing depend on the purchase channel: web purchases are managed by FitCoach, while App Store/Google Play purchases are managed by Apple or Google.
How to cancel FitCoach
Cancel via web account or email
- Log into your FitCoach account on the website.
- Go to Account Settings → Subscriptions, select the active subscription and choose Cancel.
- Or email [email protected] with your account details and cancellation request.
- Must cancel at least 24 hours before the next billing cycle to avoid the next charge.
Cancel via mobile app stores
- Apple (iOS): Open the App Store → tap your profile → Subscriptions → select FitCoach → Cancel Subscription.
- Google Play (Android): Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select FitCoach → Cancel subscription.
- Store cancellations disable auto-renewal; the current paid period remains active until it ends.
What happens when you cancel
Access and renewals
When you cancel, auto-renewal is turned off and you will not be charged at the next renewal if cancelled in time.
You keep access to paid features for the remainder of the current billing period; access ends at the period expiry.
Data and account retention
Your account and workout data are typically retained according to FitCoach's privacy and retention policy; data removal may require account deletion.
If you want records or progress exported, request them before deleting your account or contact support for guidance.
Will I get a refund?
Refunds for web purchases
FitCoach may consider refunds for web purchases if you contact [email protected] and meet eligibility under their Refund Policy.
Eligibility and outcomes are subject to FitCoach’s terms; provide proof of purchase and details when requesting a refund.
Refunds for App Store / Google Play purchases
Refunds for purchases made through Apple or Google must be requested from the respective store (Apple Report a Problem or Google Play refund process).
FitCoach does not directly issue refunds for store-handled payments; use Apple or Google support pages for those requests.
FitCoach plans and pricing
General pricing note
Public pricing details were not available in the verified sources for this guide.
If you need exact plan prices, contact FitCoach support or check the app store listing for locally displayed prices and promotions.
Contact for pricing
| Plan | Price | Billing |
|---|---|---|
| Monthly | Contact for pricing | Contact for pricing |
| Annual | Contact for pricing | Contact for pricing |
| Free trial / Intro offer | Contact for pricing | Contact for pricing |
Your consumer rights in United Arab Emirates
Overview of UAE consumer protections
UAE consumer protection law requires merchants to provide clear terms, fair billing and remedies for defective goods or misleading offers.
Digital service refunds and cooling-off rights may vary; FitCoach references a 14-day cooling-off period in its Terms for certain web contracts.
How to exercise your rights in the UAE
- Contact FitCoach support first and keep written records of your requests.
- If unresolved, file a complaint with the UAE Ministry of Economy consumer protection authorities: economy.gov.ae.
- For App Store/Google Play purchases, pursue refunds through Apple or Google, then escalate to UAE authorities if necessary.
Customer experiences
Positive feedback
Many users praise FitCoach for convenient home workouts, clear exercise instructions and adaptable plans that fit different fitness levels.
Long-term users report visible results and appreciate customizable intensity and motivational reminders.
Negative feedback
Common complaints include unexpected charges after trials, difficulties cancelling, and perceived automatic renewals without clear notice.
Some users report slow or unresponsive customer service and challenging refund processes, especially for store-handled payments.
Documentation checklist
What to prepare before cancelling
- Account email and username used with FitCoach.
- Receipt, order ID or screenshot of the subscription and billing date.
- Dates of any trial period and the date you first noticed the charge.
Where to send evidence
- Email FitCoach: [email protected] (include receipts and screenshots).
- For Apple purchases use Apple's Report a Problem page: Apple Report a Problem.
- For Google Play purchases use Google Play refund help: Google Play refund.
Common mistakes
Cancellation timing errors
Waiting until the billing date can result in being charged for the next period; cancel at least 24 hours before renewal.
Always confirm you received a cancellation confirmation email or screenshot the subscription status after cancelling.
Mistakes with refunds and store purchases
Attempting to get Apple/Google store refunds directly from FitCoach often fails; use the store’s refund process first.
Not saving receipts or screenshots makes disputes harder; keep transaction evidence and correspondence with support.
Comparative recap
Quick comparison
| Platform | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Web (via website account or email) | Account Settings → Subscriptions → Cancel, or email [email protected]. | FitCoach may process refunds per its Refund Policy; contact support. | Access remains until the end of the paid period. |
| Apple App Store (iOS) | Manage via Apple ID → Subscriptions in the App Store; cancel to stop renewals. | Apple handles refund requests via Report a Problem; FitCoach does not directly refund store purchases. | Current period remains active after cancelling. |
| Google Play (Android) | Manage via Google Play Store → Subscriptions; cancel to stop future renewals. | Google handles refunds; use Google Play refund process; FitCoach cannot directly refund Google payments. | Current paid period remains active until it expires. |
After cancelling
Follow-up steps
- Save the cancellation confirmation email or a screenshot of the cancelled subscription status.
- Check your bank or card statement after the next billing date to confirm no further charges occurred.
If billing continues or you need help
- Contact FitCoach support at [email protected] with evidence.
- For unresolved disputes, contact your bank to dispute unauthorised charges and consider filing a complaint with the UAE Ministry of Economy: economy.gov.ae.
Address
Company address
Flat 1, 3 Longhorn Avenue, Gloucester, United Kingdom, GL1 2AR.
How to contact
Official website: https://fitcoach.co.in/
Email support: [email protected]
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Written by Zayed Al Mansouri
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.