cancellation Wodify: Easy Method

What is Wodify

Overview

Wodify is a gym and fitness studio management platform that helps owners and staff manage scheduling, memberships, billing and performance tracking.

The software is used by gym owners, managers and staff; individual gym members typically access services through their gym rather than cancelling directly in Wodify.

Core features

Key features include class scheduling, attendance tracking, member management, invoicing and reporting tools for businesses.

Wodify also provides admin tools for membership management and invoice refunds for business accounts.

How to cancel Wodify

Cancel a business (gym owner) subscription

• Email [email protected] from the account-owner’s email address.
• Include your business name, the subscription tier you wish to cancel and your requested cancellation date.
• Provide at least 30 days’ notice before the requested cancellation date, per Wodify guidance.
• Reference the official cancellation help page: Canceling Your Business's Wodify Subscription.

Schedule a client membership cancellation (admins/managers)

• Use Wodify Core: People > Clients > Memberships & Payments and choose a custom end date to stop auto-renewal or schedule cancellation.
• Note that scheduling a membership end date does not automatically prorate or refund previously paid invoices; see: Schedule a Membership Cancellation.

Individual members and app-store purchases

• Individual gym members cannot cancel directly via Wodify software; contact your gym to cancel or place a hold on a membership.
• Purchases made through the Apple App Store or Google Play follow those stores’ refund and cancellation processes.

What happens when you cancel

Access and service period

Cancellations take effect according to the end date you set or the 30-day notice period required for business subscriptions.

Your access typically continues until the end of the paid or scheduled service period; confirm dates with support or your gym.

Billing and invoices

Stopping auto-renewal prevents future charges but does not automatically refund payments already collected.

Business users can request invoice refunds or adjustments; scheduled member cancellations do not prorate past invoices.

Will I get a refund?

Refunds for business (gym) accounts

• Wodify offers a "Refund an Invoice" feature for business accounts allowing full (header) or item-level (line) refunds.
• Refunds processed through Wodify generally return to the customer’s bank within about 5 - 7 business days; see: Refund an Invoice.

Refunds for individual members and app-store purchases

• Refunds for individual gym members depend on the gym’s contract terms and policies; Wodify does not control member contracts.
• App-store purchases and refunds are governed by the Apple and Google Play policies: Apple refunds info here, Google Play refunds info here.

There is no public Wodify policy stating a statutory 14-day cooling-off right; refund eligibility is handled case-by-case.

Wodify plans and pricing

Plan listing

How to obtain exact pricing

Wodify does not list exact AED plan pricing publicly for the United Arab Emirates; contact Wodify sales for a tailored quote.

Visit the official site to request pricing or a demo: wodify.com.

Your consumer rights in United Arab Emirates

General guidance for UAE consumers

Wodify’s help center does not state a UAE-specific statutory 14-day cooling-off period for memberships or subscriptions.

Consumer refund rights for gym memberships depend primarily on the individual gym’s contract terms and applicable UAE consumer protection laws.

App-store purchases and local law

Purchases via the Apple App Store or Google Play must follow each platform’s refund and dispute process, which operates independently of Wodify.

If in doubt, review your gym membership agreement and seek local consumer protection advice in the UAE when needed.

Customer experiences

Positive feedback

Users commonly praise Wodify for its user-friendly billing, scheduling features and responsive customer support for businesses.

Reviewers note the value of tiered plans that scale with growing fitness businesses.

Negative feedback

Some customers report occasional app lag or slow performance, particularly after updates or for new users.

Other criticisms include intermittent communication issues or lack of clarity in support interactions for some users.

Documentation checklist

For business (owner) cancellation

• Account-owner email address (must send cancellation from this email).
• Business name and exact subscription tier to cancel.
• Requested cancellation/end date and reason for cancellation.
• Any supporting documents proving account ownership, if requested by support.

For individual members cancelling with a gym

• Membership agreement or contract copy showing terms and notice requirements.
• Membership ID, full name and contact details on file with the gym.
• Requested end date or hold period and any supporting medical documentation if applicable.

Common mistakes

Business-owner mistakes

Sending the cancellation request from an email that is not the registered account-owner address can delay or invalidate the request.

Failing to provide at least 30 days’ notice (or the requested end date) may result in an additional billing cycle.

Member mistakes

Individual members often contact Wodify directly to cancel; Wodify software is provided to gyms, so members must contact their gym.

Assuming app-store purchases are refunded by Wodify rather than by Apple or Google can cause confusion; follow the appropriate store process.

Comparative recap

Quick comparison

Takeaway

Business cancellations are handled directly with Wodify support; member cancellations are handled with the gym; app-store refunds follow the store policies.

After cancelling

Next steps for businesses

• Confirm cancellation receipt from Wodify support and note the effective end date.
• Review outstanding invoices and request any required refunds via the "Refund an Invoice" feature: Refund an Invoice.

Next steps for members

• Contact your gym to confirm membership cancellation, holds and any refund eligibility.
• If the charge was through an app store, follow Apple’s refund instructions: Apple refunds, or Google Play: Google Play refunds.

Address

Corporate address

Wodify Technologies Ltd

1100 Ludlow St, Philadelphia, PA 19107, United States

Support contact

Primary support email: [email protected]

Official website: https://www.wodify.com/