cancellation Fitify: Easy Method

What is Fitify

Overview

Fitify is a personalized fitness app offering tailored workout plans and guided exercises for various fitness levels.

It provides subscription-based access to a large library of workouts, coaching features and program tracking.

Main features

Core features include on-demand workouts, customized plans and performance tracking available via in-app purchases.

Subscriptions and purchases are managed through the store used at the time of purchase (App Store, Google Play, or merchant portals).

How to cancel Fitify

Cancel via iOS (App Store)

• Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
• Find Fitify in the list and tap Cancel Subscription. The subscription remains active until the end of the billing period.
• Fitify does not issue partial refunds for App Store purchases; request refunds from Apple if needed via Apple support.

Cancel via Android (Google Play)

• Open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions.
• Select Fitify and tap Cancel subscription. The subscription stays active until the period end.
• Refunds are handled according to Google Play policies; Fitify does not control Google refunds.

Cancel via Web / Merchant portals

• If you subscribed on the web through Paddle, FastSpring or Stripe, cancel in the merchant portal or follow the merchant cancellation link in your receipt.
• Subscriptions typically remain active until the end of the paid period. No pro‑rated refunds are provided by Fitify unless required by law.
• Contact the merchant (Paddle/FastSpring/Stripe) for billing or refund requests; Fitify may only help as a secondary contact.

Cancel via Fitify support or account

• Send a cancellation request to [email protected] or use any contact form on the official site gofitify.com.
• If an in-app account or online account page offers a cancel option, use it and confirm you receive a cancellation confirmation.

What happens when you cancel

Access after cancellation

When you cancel, access to Fitify premium features continues until the end of your current paid billing period.

You will not lose access immediately unless specified by the store or merchant.

Renewal and billing

Automatic renewal stops at the end of the current period; no further charges should occur after that date.

If you were charged after cancellation, contact the store (Apple/Google) or merchant first, then Fitify support if needed.

Account data and backups

Your Fitify account and exercise data remain subject to Fitify’s data policies and retention practices.

Export or back up any important progress data before deleting your account if you want to retain it.

Will I get a refund?

Fitify refund policy

All fees are final and non‑refundable to the maximum extent permitted by applicable law. Fitify may issue refunds or credits at its sole discretion as goodwill gestures.

Cancellation normally takes effect at the period end; no pro‑rated or partial refunds are provided by Fitify unless legally required.

Platform-specific refund rules

• App Store (Apple): Apple handles refunds for App Store purchases. Fitify cannot provide App Store refunds; request refunds via Apple.
• Google Play: Google’s refund policy applies and refunds are governed by Google Play procedures.
• Paddle / FastSpring / Stripe: Merchant portals control refunds. Merchants typically do not provide pro‑rated refunds unless law requires it; refunds are final unless a goodwill credit is granted.

Common refund exceptions

• Statutory consumer rights (e.g., for defective services) remain unaffected and may require a refund or remedy.
• Fitify may offer refunds in limited circumstances, but these are not guaranteed and are discretionary.

Fitify plans and pricing

Pricing overview

Below are approximate UAE Dirham (AED) ranges converted from a regional listing. Actual AED prices shown at purchase may differ.

Prices and availability depend on the store (App Store, Google Play, or merchant) and may change.

Pricing notes

These prices are converted from a regional App Store listing (QAR) and presented as approximate AED ranges.

Official UAE pricing at the moment of purchase may differ; always check the price shown in the store before confirming payment.

Your consumer rights in United Arab Emirates

General consumer protections

Statutory consumer rights under UAE law remain in effect and are not limited by Fitify’s terms.

Rights may include remedies for defective or misrepresented digital services depending on the circumstances.

How to escalate a complaint in UAE

• Contact Fitify support first at [email protected] or via gofitify.com.
• If unresolved, file a complaint with the UAE Ministry of Economy’s Consumer Protection authorities. See the Ministry of Economy site for guidance: economy.gov.ae.

Limitations and timeframes

There may be statutory time limits and documentation requirements for consumer complaints in the UAE.

Keep receipts, subscription records and correspondence to support any official complaint.

Customer experiences

Common negative reports

• Charges occurring after users cancelled subscriptions, including immediately after cancellation.
• Refunds approved by Google reportedly delayed or not received in some cases.
• Complaints about unauthorized charges despite uninstalling the app or never subscribing.
• Instances where premium features were not unlocked after purchasing a yearly subscription.

Positive feedback and context

Many users value Fitify’s workout content and personalized plans, which motivates subscription purchases.

Some issues stem from store billing processes (Apple/Google/merchant) rather than the Fitify app itself; verifying the purchase source can clarify disputes.

Documentation checklist

What to collect before you contact support

• Receipt or invoice showing the Fitify charge and payment method (App Store, Google Play, Paddle, FastSpring, Stripe).
• Subscription ID, transaction ID, and the date/time of the charge.
• Screenshots of subscription status in your Apple ID or Google Play subscriptions list, or merchant receipt pages.

Additional helpful items

• Copies of any correspondence with Fitify or the app store about cancellation or refund requests.
• Bank/credit card statements showing the charge, and any reversal attempts.

Common mistakes

Uninstalling the app instead of cancelling

Removing Fitify from your device does not cancel the subscription. You must cancel via the store or merchant used for purchase.

Always check the subscriptions section of your Apple ID or Google Play account rather than assuming uninstall stops billing.

Expecting immediate refunds or prorated credits

Many users expect immediate or pro‑rated refunds; Fitify and the merchant platforms typically do not provide pro‑rated refunds.

If you require a refund, request it from the platform (Apple/Google) or the merchant; Fitify may intervene but cannot force store refunds.

Comparative recap

Quick comparison of cancellation routes

After cancelling

Immediate next steps

Confirm cancellation by checking your App Store or Google Play subscriptions and saving any confirmation emails.

Keep receipts and screenshots proving cancellation and the subscription end date.

Monitoring and follow-up

• Watch your bank or card statements for any unexpected charges during or after the final billing period.
• If you were charged incorrectly, contact the store (Apple/Google) or merchant first, then contact Fitify at [email protected] if unresolved.
• Official help pages: Apple subscriptions Apple subscription support, Google Play subscriptions Google Play subscription support.
• Merchant support: Paddle support, FastSpring support, Stripe support.

Address

Fitify company address

Na Perštýně 342/1

110 00 Prague, Czechia

Support contact

For support and cancellation requests: [email protected]

Official website: https://gofitify.com/