Cancel ABLE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Able service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Able: Easy Method
What is Able
Overview
Able is a subscription-based health and wellness app focused on weight loss, mindful eating and personalised meal plans. It combines tracking tools and coaching to help users build healthier habits.
Service model
Able operates on recurring subscriptions delivered through its app and via in‑app subscriptions in the App Store or Google Play. Some services (for example medical/prescription orders) are handled separately and have distinct policies.
How to cancel Able
Direct cancellation via Able (web or app)
- Open the Able app or visit your Able account online and sign in with your email.
- Enter the confirmation code sent to your email to verify your identity.
- Use the Support Chatbot or go to account settings and choose “Cancel my subscription”.
- Alternatively use the cancellation link provided in your welcome email.
- Complete cancellation before the next billing cycle to avoid another charge.
In‑app subscriptions (App Store / Google Play)
- If you subscribed through the App Store or Google Play, cancel directly in that store - Able cannot cancel those subscriptions for you.
- Open your App Store / Google Play account subscriptions area, find Able, and choose Cancel Subscription.
- Follow the store’s confirmation steps and keep screenshots or confirmation emails for your records.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will not renew at the next billing date. You retain access to paid features until the end of the current paid billing period.
Account and data
Your account and tracked data (food logs, activity history, coach messages) are normally retained according to Able’s data retention and privacy policies.
Will I get a refund?
Main refund policy
Able’s policy states subscriptions are non‑refundable once a billing cycle has started. Cancelling stops future charges but does not refund the current period.
Exceptions and special cases
- If you were charged during a trial despite cancelling on time, Able may refund after verifying the timely cancellation.
- Refunds for “lack of visible results” are possible only under strict tracking conditions (different requirements for 1‑month, 90‑day, and annual plans). See Able’s refund policy for exact criteria.
- Technical error refund requests may be considered if submitted within 30 days with device/OS details and screenshots.
- For App Store or Google Play in‑app subscriptions, Able does not issue refunds - contact Apple or Google for those refunds.
- Medical and prescription orders are final sale once processed or shipped; cancellations must be made at least 3 days before renewal where applicable.
See Able’s official refund policy for full details: Able refund policy.
Able plans and pricing
Pricing summary
No verified public pricing for Able plans was available in the provided sources at the time of writing.
How to get exact pricing
Contact Able directly via the app or visit the official site for current plan rates and promotions.
| Plan | Price | Notes |
|---|---|---|
| Monthly | Contact for pricing | Check in‑app or website for current offers |
| Quarterly / 90‑day | Contact for pricing | May include discount vs monthly |
| Annual | Contact for pricing | Often best value for long‑term plans |
Your consumer rights in United Arab Emirates
General consumer protections
UAE law provides consumer protection rights, but entitlement to refunds for digital subscriptions depends on the vendor’s published policies and the specific circumstances.
Practical guidance
- Keep records: screenshots, confirmation emails, billing receipts and dates of cancellation.
- If you believe Able breached its terms or charged incorrectly, raise the issue with Able support first and escalate to UAE consumer authorities if unresolved.
Customer experiences
Positive feedback
Many users praise Able’s coaches as helpful, responsive and motivating, and some report improved habits and progress in weight loss.
Common complaints
There are recurring user reports of confusing trial billing, unexpected charges, and difficulty obtaining refunds or navigating cancellation for some customers.
Documentation checklist
What to gather before contacting support
- Account email and sign‑in confirmation code screenshots.
- Subscription confirmation or welcome email and date.
- Billing receipts showing the charge(s) in question.
- Screenshots of cancellation attempts, chatbot messages or store cancellation screens.
- Device/OS details and screenshots for technical error claims.
How to present your case
- Summarise actions taken and desired resolution (cancel, refund, investigate charge).
- Attach chronological evidence and be concise in communications.
Common mistakes
Assuming trial cancels automatically
Some users assume the trial will not convert to a paid subscription; always confirm cancellation and keep a timestamped confirmation.
Not cancelling through the correct channel
Subscribers through App Store or Google Play must cancel inside the store. Attempting to cancel with Able directly will not stop store charges.
Comparative recap
Quick comparison
| Feature | Able (direct subscription) | App Store / Google Play subscription |
|---|---|---|
| How to cancel | Via Able app Support Chatbot or account settings; welcome email link | Via Apple or Google Play account subscriptions |
| Refunds | No refund once cycle started; exceptions for verified trial charge and strict conditions for other refunds | Refunds handled by Apple/Google; Able cannot issue refunds for store purchases |
| Support contact | Able Help Center and in‑app support | Apple/Google support for billing and refunds |
After cancelling
Steps to verify cancellation
- Save cancellation confirmation messages or screenshots from the app or the store.
- Check your bank or payment statement after the next billing date to confirm no further charge.
Helpful official links
- Able Subscription & Billing Help
- Able Refund Policy
- Able Medication Refund & Cancellation
- Official Able UAE site
Address
Main office
2nd Floor, Building 33, Dubai Healthcare City
Official website
Visit Able’s official site for contact details and up‑to‑date support options: https://able.ae/
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.