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cancellation Viviscal: Easy Method
What is Viviscal
Overview
Viviscal is a dietary supplement brand formulated to support hair growth and improve the appearance of thinning hair. The product line combines vitamins, minerals and marine extracts intended to nourish hair from within.
Where it is sold
Viviscal is sold directly through its official website and via app store subscriptions, plus third‑party retailers in the UAE. Local sellers may apply their own return and cancellation terms.
How to cancel Viviscal
Online (recommended)
- Sign in to your Viviscal customer account at viviscal.com.
- Locate your subscription or orders page and select the option to manage or cancel the subscription.
- Submit cancellation at least one full calendar day before your next scheduled shipping date to avoid the next shipment.
Phone, mail and app stores
- Phone: Call Viviscal customer relations at 1‑888‑444‑19073 to request cancellation.
- Postal mail: Send a written cancellation request to the local office address: Suites 701‑704, Fairmont Dubai Office Towers, Dubai, P.O. Box 32911.
- App Store / Google Play: Subscriptions purchased via Apple or Google are typically cancelled through your Apple App Store or Google Play subscription settings, not via Viviscal directly.
What happens when you cancel
Subscription and shipments
Cancellation stops future shipments after the effective cancellation date. If you cancel after the required cutoff (less than one full day before next ship date), the cancellation will usually take effect the following month.
Account and data
Your account remains available for order history and support inquiries. Viviscal's handling of personal data is governed by its privacy policy; check the policy for retention and deletion details.
Will I get a refund?
Viviscal.com (U.S. site) policy
Viviscal’s U.S. website offers a 30‑day money‑back guarantee for products bought there: return the unused portion within 30 days for a full product refund (shipping/handling excluded).
After return authorization (RMA), refunds are processed within 10 - 14 business days and then appear on your payment method within an additional 5 - 7 business days.
UAE retailers and statutory rights
- Some UAE retailers accept returns up to 7 days (e.g., Beaute.ae) for unused, undamaged items in original packaging; opened products are typically not refundable.
- Under UAE consumer law, consumers generally have a 14‑day right of withdrawal from receipt for many purchases, subject to exceptions (e.g., hygiene‑sealed items once opened may be excluded).
Viviscal plans and pricing
Pricing summary
Public, verifiable pricing for Viviscal plans in the UAE was not available in the verified data.
How to get exact prices
Contact Viviscal customer service or local retailers for current pricing and any subscription discounts.
| Plan | Price |
|---|---|
| One‑time purchase | Contact for pricing |
| Subscription (auto‑ship) | Contact for pricing |
Your consumer rights in United Arab Emirates
Statutory cooling‑off period
UAE consumer protection generally allows a 14‑day right to cancel and return goods from the date of receipt without providing a reason, where applicable.
Reimbursement should be made within 14 days of the seller receiving the returned goods, subject to conditions.
Retailer policies vs. statutory rights
- Retailers may set shorter return windows (for example, 7 days at some sites) but cannot undercut statutory consumer protections where law applies.
- Hygiene‑sealed and opened items are commonly excluded from returns; check the seller's terms before purchase.
For official UAE guidance see the government consumer protection page: UAE Consumer Protection.
Customer experiences
Positive reports
- Some users reported visible new hair growth and thicker hair after 2 - 6 months of use, with a few reporting no side effects.
- Individual Reddit reports highlighted improved hair health and a thicker hairline in some cases.
Negative reports
- Several users reported breakouts or increased shedding as side effects in some cases.
- Multiple complaints involved difficulty cancelling subscriptions, ongoing charges after cancellation requests, and needing several contacts or calls to resolve cancellations.
Documentation checklist
Before you cancel
- Order number or subscription ID.
- Account email and billing address.
- Payment method details (last four digits) for verification.
For returns and disputes
- Proof of purchase (receipt, confirmation email).
- Photos of product and packaging if returning due to damage.
- Record of communications (dates, agent names, reference numbers).
Common mistakes
Wrong cancellation channel
Attempting to cancel an App Store or Google Play subscription through Viviscal’s website can delay the process. Use the app store subscription settings for those purchases.
Missing the cutoff and losing evidence
Not submitting cancellation at least one full day before the next ship date can result in an extra charge. Keep written proof of cancellation and confirmation numbers.
Comparative recap
Quick comparison
| Feature | Viviscal direct (Web) | App Store / Google Play | UAE Retailers |
|---|---|---|---|
| How to cancel | Online account, phone, or mail | Cancel via Apple App Store or Google Play subscriptions | Follow retailer's returns/cancellation policy |
| Refund window | 30‑day guarantee on U.S. site (product returns) | Managed by Apple/Google refund rules | Typically 7 days at some sellers; 14 days under UAE law |
| Effective timing | Must cancel ≥1 full day before next ship date | Depends on app store processing | Varies by retailer; check terms |
| Exceptions | Opened/hygiene items may be excluded | Platform rules and seller policies apply | Hygiene‑sealed/opened items commonly non‑returnable |
| Contact | 1‑888‑444‑19073 or online account | Apple / Google support | Retailer customer service |
After cancelling
What to monitor
- Save cancellation confirmation and check bank statements for any unexpected charges for at least one billing cycle.
- If charges continue, use your saved communications to escalate to Viviscal support or your payment provider.
Useful links
Address
Local office
Suites 701‑704, Fairmont Dubai Office Towers, Dubai, United Arab Emirates, P.O. Box 32911.
Phone
Customer relations (international/US number provided in verified data): 1‑888‑444‑19073.
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Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.