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Cancel HIMS
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hims service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hims: Complete Guide
What is Hims
Overview
Hims is a telehealth and wellness service offering subscription treatments for issues such as hair loss, erectile dysfunction, skincare, and mental health.
Services combine online consultations, prescription fulfillment, and recurring shipments through Hims' global platform.
Service in the UAE context
Hims operates an international offering and a UAE-specific storefront (Hims N Hers UAE) for local orders and refunds.
Local terms and return windows may differ from Hims' global policies; always check the UAE-specific pages for details.
How to cancel Hims
Cancel via website (recommended)
- Log in at your Hims account on the official site: hims.com.
- Go to Account → Subscriptions → Manage Subscription → Cancel.
- Cancel at least 48 hours (2 days) before your next renewal to avoid another charge.
Cancel via mobile app and app stores
- In the Hims/Hers app: Account → Subscriptions → Manage Subscription or Edit Upcoming Orders → Cancel. The app also enforces the 48-hour notice.
- If you subscribed through Apple App Store (iOS): cancel using your Apple ID settings (Settings → your name → Subscriptions → Hims → Cancel).
- If you subscribed through Google Play (Android): cancel in the Google Play Store → Menu → Subscriptions → Hims → Cancel.
Other cancellation channels
- Use live chat on Hims website or submit an email request to help@forhims.com or support@forhims.com.
- You may also contact customer service by phone where available; expect verification for security and subscription details.
What happens when you cancel
Access and deliveries
Cancellation takes effect at the end of your current subscription period; you keep access to any services or subscriptions already paid for until that date.
Outstanding orders that have already shipped are generally not refundable under standard policy.
Renewals and billing
If you cancel with at least 48 hours' notice before renewal, you will not be billed again at the next cycle.
Cancellations made less than 48 hours before renewal may result in another charge for the upcoming period.
Account data
Your account data and medical history typically remain on file unless you request deletion per Hims' privacy policy.
Contact Hims support if you need account closure or data removal after cancelling subscriptions.
Will I get a refund?
Global refund rules
Under Hims global terms, a full refund is only available if requested within 48 hours of payment and no Testing Services were provided.
Outside that 48-hour window, refunds are discretionary and Hims states no refund eligibility after one year.
UAE-specific refund rules
- Hims N Hers UAE accepts refund requests within 7 days of order on a case-by-case basis, provided the product is unused and unopened.
- Opened or used products are generally not refundable unless defective. International or third-party shipped orders may be non-refundable.
- Refunds (if approved) are typically processed within 5 - 10 business days.
Medication and shipped items
Hims generally does not offer refunds once medication or products have shipped.
If you believe you qualify for a refund (defect, wrong item, eligible time window), contact Hims support immediately and retain order details.
Hims plans and pricing
Pricing availability
Hims does not publish AED-denominated pricing for the UAE market on its global site.
Official pricing is typically listed in USD on the global site; local UAE prices should be confirmed with Hims N Hers UAE or support.
How to get local pricing
- Contact Hims N Hers UAE via their official site for AED pricing and offers: himsnhers.ae.
- Alternatively, open a Hims account and view plan pricing during checkout for your region.
| Plan / Service | Price (AED) | Notes |
|---|---|---|
| Hair loss, ED, mental health, etc. | Contact for pricing | Hims publishes USD pricing globally; contact UAE storefront or support for local AED rates. |
Your consumer rights in United Arab Emirates
Refund and return expectations
For local Hims N Hers UAE orders, you can request refunds within 7 days if the product is unused and unopened; exceptions apply for defects.
Always keep order receipts and packaging until the return window has passed.
Right to information and complaint channels
You have the right to clear information about pricing, subscription terms, renewal cycles, and cancellation procedures before purchase.
If you encounter issues, escalate through Hims support first, then consider filing a complaint with UAE consumer protection authorities if unresolved.
Medical and prescription considerations
Prescriptions and medical advice provided through telehealth must follow applicable local regulations; ensure any medication complies with UAE import and pharmacy rules.
Consult a local healthcare professional if you have concerns about prescriptions ordered through Hims.
Customer experiences
Positive reports
- Some users report effective results (hair growth, ED improvement) and straightforward prescription processes.
- Customers have praised prompt delivery, clear treatment instructions, and convenience versus in-person visits.
Negative reports
- Common complaints include unexpected auto-renewals, difficulty cancelling, and charges after cancellation.
- Refunds and returns, especially for medications, are frequent pain points; some users report slow customer service responses.
Takeaway
Many users value the convenience, but subscription management and refund experiences vary; follow the listed cancellation steps and keep records to reduce disputes.
If you experience billing or service issues, document dates, screenshots, and communication to support your claim.
Documentation checklist
Before contacting support
- Order number(s) and subscription ID.
- Date and time of the cancellation attempt (screenshots if done online/app).
- Payment method and last charged amount.
If requesting a refund or return
- Proof of purchase and original packaging photos (for UAE 7-day returns).
- Any medical or shipment tracking information related to the order.
- Copies of email/chat exchanges with Hims support.
Common mistakes
Missing the 48-hour cutoff
Many users attempt cancellation too close to the renewal time and are billed for the next cycle.
Always cancel at least 48 hours before the scheduled renewal to avoid unintended charges.
Assuming shipped items are refundable
Assuming you can get a refund after items or medication have shipped is a frequent error.
Check Hims' shipping and refund rules and act quickly if you need to dispute a charge.
Not keeping records
Failing to save confirmation emails, screenshots, or chat transcripts makes disputes harder to resolve.
Always save proof of cancellation attempts and billing notifications until the matter is closed.
Comparative recap
Key comparison points
Below is a short comparison of Hims' cancellation and refund characteristics versus typical telehealth subscription expectations.
Use this to quickly assess risk before subscribing.
| Feature | Hims (global / UAE) | Typical telehealth expectation |
|---|---|---|
| Cancellation method | Online/account, app, app-store, chat, email | Online/account or app; app-store cancellations for store subscriptions |
| Required notice | At least 48 hours before renewal | Varies; 24 - 48 hours common |
| Refund window | 48 hours globally; 7 days for Hims N Hers UAE (case-by-case) | Often 14 days for non-medicated items; medication often non-refundable |
| Customer reports | Mixed - effectiveness praised; issues reported with auto-renewals and refunds | Mixed across providers; common complaints around billing and returns |
After cancelling
What to monitor
Check your email for a cancellation confirmation and a final billing statement for the current period.
Monitor your payment method for any unexpected charges in the days after cancellation.
Where to get help and official references
- Hims global terms and conditions: hims.com/terms-and-conditions
- Hims support article on snoozing or cancelling orders: support.hims.com
- Hims N Hers UAE refund policy: himsnhers.ae/refund-policy
Address
Corporate address
Hims & Hers UK Limited
Kirkgate 107, LS1 6DP, Leeds
Support contacts (use official channels)
- Support pages: support.hims.com
- Use the Hims/N Hers UAE site for local order support: himsnhers.ae