Cancel PEAK online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Peak service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Peak: Easy Method
What is Peak
Service overview
Peak is a subscription-based service offering brain-training games and wellness-related plans accessed via mobile apps and the web. Users subscribe to a Pro tier for access to premium games, personalized training, and progress tracking.
How it is delivered
Peak is available on iOS (App Store), Android (Google Play) and directly via Peak’s website. Subscriptions and billing depend on where you purchased the service (Apple, Google or Peak directly).
How to cancel Peak
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad > tap your name > Subscriptions.
- Find "Peak - Brain Training" and turn off Auto‑Renew at least 24 hours before the end of the billing period.
- Note: Apple requires disabling auto‑renew in Account Settings; you cannot cancel within an active subscription period to get an immediate refund via Peak. For details see the App Store listing: Peak on the App Store.
Cancel on Android (Google Play)
- Open the Google Play Store > Menu > Subscriptions.
- Select "Peak" and tap Cancel subscription to disable auto‑renewal.
- Google handles billing and refund requests for Play purchases; Peak cannot process Google Play refunds directly.
Cancel online or by email (direct purchases)
- Sign in at Peak’s website or app > Account & Settings > Subscription to turn off auto‑renewal before the renewal date.
- If you prefer email, contact Peak support at support@peak.net and include your account details.
- Pipeline contact for UAE hygiene plan subscriptions: you may also email Info@peakdmcc.com if that address is listed on your purchase documentation.
What happens when you cancel
Access after cancellation
Cancelling stops auto‑renewal but does not usually remove access immediately. You typically keep Pro access until the end of your paid period.
Renewal and reactivation
After the billing period ends the subscription will not renew. You can reactivate by subscribing again via the same store or via Peak’s website.
Account data and settings
Your account (profile and progress) generally remains available if you log back in. If you want data deleted, request deletion specifically from Peak support and keep any confirmation for your records.
Will I get a refund?
General refund policy
There is no general statutory 14‑day refund right for digital subscriptions like Peak; refunds depend on the platform’s policy or Peak’s discretion for direct purchases.
Purchases via App Store or Google Play
- Refunds (if any) for App Store purchases must be requested through Apple; Peak cannot issue refunds for iOS purchases.
- Refunds for Google Play purchases must be requested through Google Play support; Peak cannot directly refund Play purchases.
Direct purchases from Peak
If you purchased directly on Peak’s website, contact support@peak.net to request a refund; Peak’s terms state refunds are not guaranteed and are handled case‑by‑case.
Peak plans and pricing
Current UAE pricing (reported)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Peak Pro Plan (standard) | AED 17.99 | Unknown (likely Monthly) | Standard Pro access |
| Peak Pro Plan (annual?) | AED 127.99 | Unknown (likely Annual) | Full year Pro access |
| Peak pro | AED 134.99 | Unknown | Pro access (alternate listing) |
| Promotional Monthly - 40% Off | AED 10.99 | Monthly (promo) | Discounted monthly Pro access |
| Promotional Yearly - 40% Off | AED 74.99 | Yearly (promo) | Discounted annual Pro access |
| Peak Pro | AED 44.99 | Unknown | Pro access |
Notes on pricing accuracy
Prices are taken from UAE in‑App Purchase listings and may vary by store, promotions or time. Exact billing periods are not always shown and have been inferred based on typical subscription models.
Your consumer rights in United Arab Emirates
Overview of rights
UAE consumer protection requires clear disclosure of cancellation and refund terms for digital services. However, there is no automatic 14‑day withdrawal right for subscriptions to online digital content once access begins.
Practical steps to protect your rights
- Keep purchase receipts, order IDs and communication records.
- Request refunds from the platform that handled your payment (Apple or Google) or contact Peak for direct purchases.
- If unresolved, escalate to local consumer protection authorities and provide documentation.
Customer experiences
Positive feedback
- Many users praise the variety of games, engaging design, and perceived improvements in memory and cognition.
- Some reviewers report benefits for brain rehabilitation after injury, describing the app as helpful "brain rehab".
Common complaints
- Free users often report excessive ads that disrupt gameplay.
- Subscription issues include upgrades not applying, duplicate charges, or lost access despite payment.
- Other frequent problems are opaque scoring, app glitches (loading failures, black screens after ads), and controls that feel unresponsive.
Documentation checklist
What to include when you request cancellation
- Full name and email associated with the Peak account.
- Order or transaction ID, date of purchase, and store used (App Store, Google Play, or Peak website).
- Screenshot of the subscription page or receipt showing the charge.
Where to send documentation
- Email Peak support at support@peak.net.
- If your purchase references the UAE DMCC contact, you may also email Info@peakdmcc.com.
Common mistakes
Missing the 24‑hour iOS deadline
Many users forget to turn off auto‑renew at least 24 hours before the billing cycle ends on iOS and therefore are charged for the next period.
Requesting the wrong refund route
Users sometimes ask Peak to refund App Store or Google Play purchases; those refunds must be requested from Apple or Google through their own processes.
Not saving receipts or transaction IDs
Failing to keep proof of purchase or account details makes it harder to resolve billing disputes or escalate to consumer protection authorities.
Comparative recap
Quick comparison of cancellation routes
| Where purchased | How to cancel | Refund route | Key note |
|---|---|---|---|
| App Store (iOS) | Disable Auto‑Renew in Apple Account > Subscriptions (24‑hour deadline). | Request refund via Apple support; Peak cannot refund iOS purchases. | Must turn off 24 hours before renewal; unused free trial forfeited on purchase. |
| Google Play (Android) | Open Google Play > Subscriptions > Cancel. | Request refund via Google Play; Peak cannot refund Play purchases. | Auto‑renew stops after billing period; contact Google for refunds. |
| Direct via Peak website | Turn off auto‑renew in Account & Settings or email support@peak.net. | Request refund from Peak; refunds are discretionary and handled case‑by‑case. | Preferred for direct refunds; keep documentation and allow time for processing. |
After cancelling
If cancellation does not work
If your subscription still renews after cancellation, gather your receipts and screenshots and email Peak support at support@peak.net.
Helpful official links
- Peak website and terms: Peak Terms & Conditions
- Peak on the App Store: Peak - Brain Training (App Store)
Address
Mailing address
UAE, Dubai, DMCC, Jwellery & Gemplex 2.
Emails and contact
- Peak support: support@peak.net
- UAE / DMCC contact (if on your invoice): Info@peakdmcc.com
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FAQ
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