cancellation Lovi Skincare: Easy Method

What is Lovi Skincare

Service overview

Lovi Skincare is a subscription-based digital service that provides personalised skincare routines, ingredient insights and product recommendations through an app and web interface.

The service uses AI-driven analysis and questionnaires to tailor routines and ongoing recommendations to each user’s skin profile.

How subscriptions work

Access is typically sold as weekly, monthly or annual subscriptions and in-app purchases via App Store or Google Play may apply.

Billing renews automatically unless the user cancels before the next renewal date via the platform used to purchase.

How to cancel Lovi Skincare

Cancel via Website / Web subscriptions

• Contact Lovi support by email: [email protected] and request cancellation for your web subscription.
• Include your account email, order number or receipt and the date of purchase to speed the process.
• Reference the subscription management link in your receipt email if available.
• See the official policy: Lovi Money‑back / Terms.

Cancel via App (iOS and Android)

• iOS (App Store): Cancel directly in iPhone Settings → your Apple ID → Subscriptions → Lovi, then choose Cancel. See Lovi FAQ: Lovi FAQ.
• Android (Google Play): Cancel in Google Play Store → Profile → Payments & subscriptions → Subscriptions → Lovi. Lovi refers to cancellations via the app provider for store purchases.
• If you cannot access the device, contact the store (Apple or Google Play) for help with subscription cancellation and refund requests.

What happens when you cancel

Access and renewals

After you cancel, your subscription will stop future automatic renewals. You will typically retain access until the end of the current paid period.

Immediate access removal may occur only in certain circumstances depending on the purchase channel.

Data and account retention

Cancellation does not necessarily delete your account or personal data. Account data may remain unless you request deletion via support.

To remove your data, contact [email protected] and specify that you want account deletion under applicable data protection rules.

Will I get a refund?

Website (web) purchases

Web subscriptions: Lovi states refunds are available if requested via [email protected] within 30 days of purchase.

Earlier policy language mentioned use for at least 7 consecutive days within the first 30 days as part of refund considerations; confirm details when you contact support.

App Store, Google Play and exceptions

• App Store (iOS): Apple handles refund requests for App Store purchases; contact Apple Support or request a refund via your Apple account.
• Google Play (Android): Refunds for Google Play purchases are handled by Google Play; Lovi’s policy references the app provider for store purchases.
• Non‑refundable items: downloadable workbooks, lifetime subscriptions and gift cards are stated as not eligible for refund.
• Refund timing: Lovi indicates refunds (for eligible web refunds) are credited within about 14 days after approval.

Lovi Skincare plans and pricing

Official pricing summary

The table below lists Lovi plans and approximate AED prices as provided by Lovi. App Store prices may appear in QAR and can vary slightly when billed.

Actual charged amounts depend on the store, promotions and prevailing exchange rates.

Your consumer rights in United Arab Emirates

Key UAE consumer protections

Under UAE consumer regulations, sellers of digital services should provide clear information on subscription terms, cancellation and refunds.

Consumers are entitled to clear terms and fair treatment; unclear or misleading practices may be challenged under local law.

Practical steps for UAE consumers

• Document the purchase: keep receipts, order IDs and screenshots of terms or promotional pages.
• If Lovi or the app store will not resolve a valid dispute, consider contacting your bank for a chargeback or raising a dispute with Apple/Google where applicable.
• Persist with written requests to [email protected] and escalate with your payment provider or consumer protection authorities if necessary.

Customer experiences

Positive feedback

• Users praise personalised AI skincare analysis and tailored routines that some liken to dermatologist‑style guidance.
• Customer service is described by some as responsive, resolving cancellations and refunds efficiently.
• Some users report better product availability recommendations based on region.

Negative feedback and recurring issues

• Confusion at signup: some expected physical products and were surprised by subscription charges.
• Unexpected charges and difficulty cancelling - particularly when OTP or login codes fail in the UAE - are frequently reported.
• Complaints about value for money, unsolicited charges, and access problems that prevent cancellation.

Documentation checklist

What to gather before contacting support

• Order/receipt email and transaction ID showing date and amount charged.
• Account email and username used for Lovi.
• Screenshots of the subscription screen, billing confirmation, and any promotional pages.
• Device info and store (App Store or Google Play) if purchase was in‑app.
• Copies of any correspondence with Lovi support including dates and responses.

Useful details for disputes

• Exact timestamps (date/time) of attempted cancellations or failed logins/OTPs.
• Payment method (card, Apple/Google billing) and last four digits of card if available.
• Evidence of non‑delivery or inability to access service where relevant.

Common mistakes

Mistaking app features or trial terms

Some users sign up expecting a physical product or assume a free trial, then are surprised by immediate subscription charges.

Always read the checkout terms and verify whether a trial converts to a paid subscription automatically.

Cancellation route errors

Attempting to cancel a store purchase via Lovi support instead of the App Store/Google Play can delay resolution.

For store purchases, always cancel and request refunds through the platform that processed the payment (Apple or Google Play).

Comparative recap

At-a-glance comparison

The table below compares cancellation method, refund responsibility and key notes for each purchase channel.

After cancelling

Follow-up steps

Save the cancellation confirmation email or a screenshot of the cancelled subscription status for your records.

If you do not receive confirmation, recontact [email protected] and your payment provider to prevent further charges.

Helpful official links

• Lovi Money‑back / Terms: https://lovi.care/money-back
• Lovi FAQ (cancellation guidance): https://lovi.care/faq/
• Apple support for subscriptions and refunds: https://support.apple.com/en-us/HT204084
• Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481

Address

Registered address

1209 Orange Street, Wilmington, County of New Castle, DE 19801, USA.

Support contact

For subscription cancellations and refund requests contact: [email protected].

Use the official Lovi pages for policy details and up‑to‑date guidance: https://lovi.care/.