Cancel PILLTIME online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pilltime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Pilltime: Easy Method
What is Pilltime
Service overview
Pilltime is a personalised medication management service that delivers pre-sorted medication packets and provides an app for prescription tracking and reminders.
The service aims to reduce missed doses and simplify daily medication routines for users.
How it operates
Pilltime combines clinical review, dispensing and delivery, plus a mobile/web app for subscription management and tracking.
Subscriptions can include recurring deliveries and in-app features according to the chosen plan.
How to cancel Pilltime
Accepted cancellation methods
- Phone: Call 0800 074 3303 (UK number; available hours may apply).
- Email: Send a cancellation request to customerservices@pilltime.co.uk.
- Website/App: Use live chat on the official site or follow account cancellation options in the app or help portal.
Step-by-step cancellation (recommended)
- Sign in to your Pilltime account and check your active subscription details.
- Contact Customer Care by phone, email or live chat and state you want to cancel; provide your account email and subscription details.
- Ask for a written confirmation of cancellation and a cancellation reference number; save this for your records.
What happens when you cancel
Access and deliveries
Cancellation stops future renewals and upcoming scheduled deliveries unless already dispatched by Pilltime.
If medication has already been dispensed and shipped, cancellation may not halt that dispensed supply.
Account and data
Your account will remain accessible for a period according to Pilltime’s policies; clinical records and order history are retained as required.
For details on data retention and privacy, consult Pilltime’s privacy policy on the official site.
Will I get a refund?
General refund policy
- Pilltime does not accept returns or issue refunds for dispensed prescription medication except where Pilltime has made an error.
- The standard 14‑day cooling-off right for goods/services does not apply to prescription medications under relevant UK regulations.
Exceptions and processing
- If an order is declined by Pilltime’s clinical team, a full refund will be processed typically within 5 - 10 working days.
- Refunds may be issued where delivery fails or Pilltime dispenses incorrectly; contact Customer Care with evidence to start review.
Pilltime plans and pricing
Available plans
The table below lists plans and exact AED prices sourced from the UAE App Store listing (mid‑2025).
Verify current pricing in the app store or by contacting Pilltime support before purchase.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Weekly | AED 22.99 | Weekly | Access to full app features on a weekly subscription |
| Monthly | AED 37.99 | Monthly | Access to full app features on a monthly subscription |
| Yearly Trial | AED 154.99 | Yearly (with trial) | Access to full app features on an annual subscription with trial |
| Lite | AED 129.99 | One-time purchase | Lite version access via one-time purchase |
| Lifetime Upgrade | AED 599.99 | One-time purchase | Full app access for lifetime |
| Limited Deal | AED 199.99 | One-time purchase | Limited-time discounted option |
| Limited Sale | AED 199.99 | One-time purchase | Another limited-time sale option |
| Store Credit | AED 7.99 | One-time purchase | In-app store credit |
Your consumer rights in United Arab Emirates
General UAE consumer protections
The UAE provides consumer protection through federal and local authorities and expects traders to be transparent about terms, refunds and warranties.
For official guidance on consumer rights, check the UAE government consumer pages and local Department of Economic Development resources.
How this applies to medication services
- Health products and prescription medicines often have different return rules due to safety and public‑health requirements.
- If you believe your consumer rights have been breached, retain evidence (communications, receipts) and contact UAE consumer authorities for assistance.
Official UAE consumer information is available at u.ae - Consumer Protection.
Customer experiences
Positive feedback
Many users praise the convenience of pre-pouched medication and the app’s ease-of-use for prescription tracking.
Some customers describe the delivered pre-pouching system as especially helpful for older users and those on multiple medications.
Reported issues
Negative reports include missing or late medications, incorrect pouching and slow or poor customer service responses.
There are accounts of withheld medications causing supply gaps and of clinical approval delays; consider these when planning cancellations.
Documentation checklist
What to prepare before contacting support
- Account email address and full name used on the Pilltime account.
- Subscription or order number and the plan name (if available).
- Preferred contact phone number and reason for cancellation.
Supporting documents
- Copies of recent invoices, delivery notes or screenshots from the app showing charges.
- Any clinical correspondence if the cancellation or refund relates to a clinical decision.
Common mistakes
Assuming immediate stop of deliveries
Users sometimes assume calling to cancel will prevent a shipment already dispensed; in many cases dispensed orders still reach you and are not refundable.
Always confirm whether the next scheduled delivery has been dispatched before assuming it will be stopped.
Not saving confirmation
Another frequent mistake is not saving cancellation confirmation; without a reference you may have difficulty proving the cancellation date.
Always request and keep written confirmation from Customer Care and check your account status after cancellation.
Comparative recap
Key policies at a glance
| Feature | Pilltime policy | What to expect |
|---|---|---|
| How to cancel | Phone, email or live chat via official channels | Contact Customer Care and request written confirmation |
| Refunds for dispensed medication | No refunds unless Pilltime error | Keep evidence if you claim an error or delivery failure |
| Refund when clinical decline | Full refund processed within 5 - 10 working days | Refund timeline may vary by payment method |
| Where to manage account | Web/app account and help portal | Use live chat or email for fastest confirmation |
After cancelling
What to check immediately after cancellation
- Confirm you received a written cancellation confirmation and reference number.
- Verify that future payments have been stopped and no new deliveries are scheduled.
Helpful links and contacts
- Pilltime main site: pilltime.co.uk
- Pilltime help & account guide: help.pilltime.co.uk - Your account
- Customer Care email: customerservices@pilltime.co.uk
Address
Company address
Units 7 & 8 Cribbs Causeway Centre, The Laurels, Cribbs Causeway, Bristol, England, BS10 7TT, United Kingdom.
Contact phone
Phone: 0800 074 3303 (use local dialing arrangements if calling from the UAE).
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.