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Cancel SHUTEYE
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I hereby notify you of my decision to terminate the contract relating to the Shuteye service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Shuteye: Easy Method
What is Shuteye
Overview
Shuteye is a subscription-based sleep and wellness app that offers sleep tracking, soothing sounds, and personalized sleep plans.
The service runs on a paid model across its website and major app stores and stores user sleep data for personalized insights.
Who uses it
People seeking to improve sleep quality through soundscapes, tracking, and guided content commonly use Shuteye.
Subscriptions are available through the website, Google Play, and the Apple App Store.
How to cancel Shuteye
Website subscription (credit card or PayPal)
- Email service@support.enerjoy.life to request cancellation if you paid by credit card.
- If you paid via PayPal, cancel the subscription directly in your PayPal account.
- Must cancel at least 24 hours before the renewal date to avoid being charged for the next period.
- Official cancellation instructions: How to cancel my subscription.
Google Play and Apple App Store
- Google Play: Open Play Store → Menu → Subscriptions → select ShutEye → Cancel subscription.
- App Store (iOS): Settings → tap your name → Subscriptions → select ShutEye → Cancel Subscription.
- For store purchases, cancellation and refunds are managed by Google or Apple; contact them for refund requests.
What happens when you cancel
Access and renewal
After cancellation you will typically retain access to paid features until the end of your current billing period.
The subscription will not renew at the next billing cycle once cancellation has been processed.
Account data and settings
Cancelling does not necessarily delete your account or stored sleep data; you may still be able to sign in as a free user.
If you want data removed, request deletion explicitly via the support contact; include your account email and details.
Will I get a refund?
Website purchases - money-back conditions
Website purchases may be eligible for a full refund if requested within 30 days of the initial purchase and you can demonstrate tracking use.
Specific minimum tracking-use thresholds: 20 days for annual, 15 for quarterly, 7 for monthly, and 3 for weekly plans.
Store purchases, unauthorized charges, and processing time
- App Store / Google Play subscriptions: request refunds directly from Apple or Google; Apple may consider requests within 30 days at its discretion.
- Unauthorized or accidental website purchases: report via the Contact Us button within 120 days to be eligible for a refund.
- Refunds are issued to the original payment method and typically process within ~14 days once approved.
- Only one refund is permitted per user; subsequent purchases are ineligible for refund.
- Official money-back policy: Money-Back Policy.
Shuteye plans and pricing
Pricing overview
The following prices are taken from the UAE App Store listing for in-app purchases. Feature breakdowns per plan are not specified in the store.
If you need clarification on which plan you purchased, check your store receipt or contact support.
Available plans (AED)
| Plan | Price (AED) | Period |
|---|---|---|
| ShutEye Premium | AED 229.99 | Yearly (or unspecified) |
| 1‑Month ShutEye Premium | AED 37.99 | Monthly |
| 1‑Year ShutEye Premium Plan | AED 229.99 | Yearly |
| Limited Time Offer | AED 114.99 | Unspecified (offer) |
| 1‑Month ShutEye Premium Plan | AED 39.99 | Monthly |
| One Month ShutEye Premium | AED 79.99 | Monthly |
| ShutEye Premium Special Offer | AED 119.99 | Unspecified (offer) |
| ShutEye Gold (Special Offer) | AED 114.99 | Unspecified (offer) |
| Limited Time Offer (6‑Month) | AED 77.99 | 6‑Month |
Your consumer rights in United Arab Emirates
General protections
UAE consumers have protections against unfair commercial practices and may file complaints for misleading advertising or unauthorized charges.
Specific cooling-off rules for digital subscriptions are not centrally published here; always check the vendor’s terms and your payment provider’s policies.
Where to seek help
- File complaints or seek guidance from the UAE Ministry of Economy: economy.gov.ae.
- If charged on a credit card, contact your bank for dispute or chargeback options as an additional remedy.
Customer experiences
Positive feedback
Some users praise the white noise and sound features as soothing and note the app can detect snoring or teeth grinding occasionally.
These positives are often tied to the app’s audio and passive tracking features.
Negative feedback
Many complaints relate to immediate charges despite expectations of a free trial and difficulties cancelling subscriptions.
Numerous users report inaccurate sleep tracking, unresponsive support, and occasional charges after attempted cancellations.
Documentation checklist
What to include when you contact support
- Account email address used with Shuteye.
- Order or transaction ID from the receipt (store or website receipt).
- Date and amount of the charge you want reversed.
- Short description of the issue (unauthorized charge, billing after cancellation, etc.).
Where to send documents
- Email service@support.enerjoy.life for website payments.
- Provide screenshots of receipts, Play/App Store subscription pages, and any cancellation confirmations.
- Reference the relevant help article if you used guidance from the support pages.
Common mistakes
Cancelling in one place but being charged by another
Do not assume cancelling within the app deletes the store subscription; often App Store and Google Play manage billing separately.
Always cancel in the same place you originally subscribed (website vs store).
Missing cancellation windows and proof
Missing the required 24-hour cutoff before renewal is a common reason users are charged unexpectedly.
Also, failing to keep receipts or transaction IDs makes refund requests slower or less likely to succeed.
Comparative recap
Quick comparison
| Method | How to cancel | Refund route | Notes |
|---|---|---|---|
| Website subscription | Email service@support.enerjoy.life or cancel via PayPal if paid through PayPal. | Request refund from Shuteye (website); subject to money-back policy and use thresholds. | Cancel ≥24 hours before renewal; one refund per user limit applies. |
| Google Play | Play Store → Menu → Subscriptions → ShutEye → Cancel subscription. | Request refund via Google Play support. | Google manages billing and refunds; follow Google’s process. |
| Apple App Store | iOS Settings → Your name → Subscriptions → ShutEye → Cancel Subscription. | Request refund via Apple; Apple may consider requests within 30 days. | Apple manages billing and refunds; contact Apple for disputes. |
Helpful reference links
- Cancellation instructions: How to cancel my subscription.
- Money-back policy: Money-Back Policy.
- Refunds for website purchases: How to request a refund (website).
After cancelling
What to expect
Expect to keep access until the end of the paid period; watch for a cancellation confirmation email from support or your store.
If you do not receive confirmation, follow up with the support email and include your transaction details.
Next steps and support links
- Contact Shuteye support: service@support.enerjoy.life.
- Apple refunds: Apple refund requests.
- Google Play refunds: Google Play refund requests.
Address
Company address
9 Straits View, West Tower, Marina One, 018937 Singapore.
Use the support email for cancellations and billing queries; there is no postal-only or phone cancellation route listed for UAE customers.