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Cancel VITALITY online
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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vitality service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Vitality: Easy Method
What is Vitality
Overview
Vitality is a health and wellness programme and brand that appears across different offerings: an online product store (MyVitality.store), a UAE-facing site (vital.ae), and a membership/health-insurance style platform (Vitality membership/help centre).
What the guide covers
This guide explains how cancellations and refunds work for Vitality-related purchases in the United Arab Emirates.
It draws on company-published terms for MyVitality.store, Vital (vital.ae) and Vitality membership cancellation help pages.
How to cancel Vitality
MyVitality.store orders (online shop)
- Cancel within 12 hours of placing the order on myvitality.store to stop processing.
- If more than 12 hours have passed the order may already be in fulfilment and cannot be stopped.
- Follow the online returns/refund process on the store page for returns initiated after shipping.
Vital (vital.ae) purchases
- You have a 6-hour grace period from purchase to request cancellation.
- Send a cancellation request to the official email address: info@Vital.ae.
- No processing fees apply if the request is within the 6-hour window; refunds are full.
Vitality health insurance / membership
- Memberships or insurance-style plans are typically cancelled to take effect at the end of the current paid period.
- Cancel via the Vitality Help Centre and obtain written confirmation of the effective date.
- Later services after the cancellation effective date are not eligible for refunds.
What happens when you cancel
Access and services
When a membership is cancelled, access normally continues until the end of the current paid period unless otherwise specified.
For product orders cancelled in time, shipment will be stopped; late cancellations may not prevent dispatch.
Confirmation and records
Always obtain written confirmation of cancellation (email or portal message) and save order numbers, timestamps and any support correspondence.
Keep proof of postage or return labels where required to support a refund claim.
Will I get a refund?
MyVitality.store refund policy
- MyVitality.store advertises a 90-day return or replacement policy; returns must be initiated within 90 days of delivery.
- Return shipping is covered and a prepaid label is provided upon approval; refunds issued after inspection.
- After the return is received and inspected (within 7 days), refunds are processed to the original payment method within 10 business days.
Vital (vital.ae) and memberships
- Vital (vital.ae) offers a full refund if cancellation occurs within the 6-hour window; refunds are via the original payment method.
- Refund processing timelines for Vital.ae are stated as 15 to 45 days after approval with no deductions for processing fees.
- Membership cancellations take effect at the end of the paid period; no administrative fee is charged but later services are not refundable.
Vitality plans and pricing
Pricing summary
No official UAE pricing for Vitality insurance or subscription programmes was found in public 2024/2025 sources.
For accurate pricing, contact Vitality directly or consult product pages.
| Service | Price | Notes |
|---|---|---|
| Vitality insurance / rewards (membership) | Contact for pricing | Contact Vitality for UAE-specific plan pricing and quotes. |
| MyVitality.store products (e.g., devices) | Contact for pricing | Check product pages on myvitality.store for local pricing and offers. |
| Vital (vital.ae) services | Contact for pricing | For purchase and subscription pricing contact vital.ae or email info@Vital.ae. |
Your consumer rights in United Arab Emirates
Legal framework
The UAE has consumer protection rules and a government consumer protection portal that explains rights and complaint routes.
See the UAE government consumer protection pages for official requirements and complaint procedures: u.ae - Consumer Protection.
Practical implications
- Neither MyVitality.store nor Vital (vital.ae) explicitly reference a UAE statutory 14-day cooling-off period in their public policies.
- The companies rely on their own company-specific time limits (12 hours, 6 hours, 90-day returns).
- If advertised guarantees are not honoured, you can escalate to UAE consumer authorities and your payment provider.
Customer experiences
Positive feedback
Some users report benefits from devices (for example, reduced neck tension or improved sleep) in independent reviews.
Unprompted positive testimonials include phrases such as “my neck feels looser” and “sleeping better.”
Negative feedback
Many reviewers complain about difficulty obtaining returns or refunds despite advertised guarantees.
Frequent issues reported include poor customer service, delayed or missing return labels, product malfunctions and lack of responsiveness.
Documentation checklist
What to prepare
- Order number, purchase date and payment method details.
- Photographs or screenshots of the product issue and any order confirmations.
- All email correspondence and timestamps of cancellation requests.
How to send
- For Vital (vital.ae) cancellations email: info@Vital.ae.
- Use recorded delivery for postal cancellations where applicable and retain proof of posting for disputes.
- Follow the online return approval process on myvitality.store when returning shop items.
Common mistakes
Missing the company time window
Attempting to cancel after the stated company window (12 hours for MyVitality.store; 6 hours for vital.ae) often prevents cancellation or full refund.
Insufficient evidence
Failing to keep order confirmations, timestamps or return label receipts makes it harder to escalate disputes to payment providers or consumer authorities.
Comparative recap
At-a-glance comparison
| Service | Cancellation window | Refund timeframe | Typical issues |
|---|---|---|---|
| MyVitality.store (online shop) | 12 hours to cancel order; 90-day returns after delivery | Refunds after inspection: issued within 10 business days; contact support if >15 business days | Reported delays getting return labels and refunds despite 90-day promise |
| Vital (vital.ae) | 6-hour grace period via email to info@Vital.ae | Full refund within 15 - 45 days after approval via original payment method | Cancellations after 6 hours may not be eligible; direct email required |
| Vitality membership / health platform | Cancel to take effect at end of paid period (no admin fee) | No pro rata refund of past services; future renewals stopped | Requires written confirmation; check Help Centre procedures |
After cancelling
Follow-up actions
- Save cancellation confirmation and any return tracking numbers or labels.
- Allow the stated refund processing time, then check your payment method for credit.
If you don’t receive a refund
- Contact the company first using the official pages: MyVitality.store refund policy and Vital terms.
- If unresolved, file a complaint via UAE consumer protection: u.ae - Consumer Protection.
- Consider contacting your bank or card issuer to dispute the charge if appropriate.
Address
Vitality UK mailing
VitalityHealth, PO Box 617, Darlington, DL1 9FF.
Company contacts (official)
MyVitality.store refund policy: myvitality.store refund policy.
Vital (UAE) terms and contact: vital.ae - Terms & Conditions and email info@Vital.ae.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
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- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.