Cancellation Viviscal: Easy Method

What is Viviscal

Viviscal is a hair growth brand, not a typical app subscription

Viviscal is a hair wellness brand focused on thinning hair, hair strength, and fuller-looking hair. Its core business is selling supplements and haircare products through its official contact and support page, with products such as Viviscal Hair Strengthening Dietary Supplement 180 Tablets priced at ₱6,370.51 and Viviscal Man 180 Tablets at ₱7,213.12.

The truth is, Viviscal’s cancellation process is more confusing than it should be because the company does not clearly publish a full self-service account cancellation path on its website. The official guidance currently points users to customer service by email at [email protected] or by phone at 888-444-9073, Monday to Friday, 9 AM to 5 PM EST, which is late evening to early morning in the Philippines depending on daylight saving in the US (viviscal.com).

What people actually pay for

Most buyers are paying for physical products shipped on a recurring basis or as one-time orders. The paid value is straightforward: hair supplements, shampoo, and conditioner intended to support hair growth, density, and appearance. Viviscal Pro Thickening Shampoo 250ml costs ₱1,699.00, and the matching conditioner is also ₱1,699.00.

There is no verified free trial detail in the available terms, and no minimum commitment period is clearly stated in the published sources. Auto-renewal details are also not spelled out in the available terms summary, so if you signed up during checkout, you should review your order email and account records right away before the next billing cycle (viviscal.com).

How Viviscal works for buyers in the Philippines

For Philippine users, the biggest friction points are practical, not technical. Support runs on US Eastern Time, so calling 888-444-9073 from Manila can be inconvenient. Research also shows a common local issue: limited availability in Philippine stores, which pushes many buyers to order online and rely on cross-border customer support.

There is no confirmed Philippine phone line, no verified local mailing address, and no sign of local payment support such as GCash or Maya on the verified source set. That means your safest assumption is that orders are handled as international ecommerce transactions. If you subscribed through a mobile store instead of the website, cancellation must be done through that store’s subscription settings, not by email alone.

How to cancel Viviscal

Checks to do before you send any cancellation request

Many users get frustrated because they think one email is enough, then a new charge appears. Before you cancel, take 5 minutes to gather proof. Save your order number, billing email, delivery address, last payment amount, and a screenshot of your current plan or last receipt. If you were charged around the product price level such as ₱6,370.51, include that amount in your message so support can find the order faster.

Also check your next billing date in your confirmation email or bank statement. Viviscal’s available sources do not publish a clear cutoff hour, so the safest move is to cancel at least 3 to 5 days before the expected renewal date. Take note: if an order has not shipped yet, a full refund is possible after cancellation. Once shipped, cancellation is no longer possible, and you move into the return process instead (viviscal.com).

Cancel through the website or your account record

Viviscal does not currently publish a clear self-service click path like Account > Subscription > Cancel on its website. The official instruction is to contact customer service directly using the Viviscal contact page, email [email protected], or phone 888-444-9073. In your request, include your full name, order number, email used for purchase, shipping address, and a direct line such as “Please cancel my Viviscal subscription before the next billing date and confirm by email.”

If you still have access to an account area, take screenshots of any plan or order pages before sending the request. One negative review described an unsubscribe route that “circles one around and around a false route” (TrustPilot). Because of that, it is smart to create your own paper trail. Send the email, save a copy in your Sent folder, and wait for a written confirmation.

Cancel by email or phone

Email is usually the best starting point for users in the Philippines because it creates a timestamped record. Send your request to [email protected] and keep the subject line simple, such as “Cancel subscription order” plus your order number. Mention whether the order has shipped or not, because that changes whether you are asking for cancellation or for an eligible return under the 30-day return policy.

Phone support is available at 888-444-9073 from Monday to Friday, 9 AM to 5 PM EST (viviscal.com). Heads up: that time window is not friendly for Philippine users. If you call, write down the date, time, agent name, and what was promised. After the call, send a short follow-up email repeating the details so you have written proof.

Cancel through App Store or Google Play if that is where you subscribed

If your Viviscal subscription was started through App Store on iPhone or iPad, cancel it on your device. Use this path: Settings > Your Name > Subscriptions > Viviscal > Cancel Subscription. Do this before the next billing date. Store subscriptions usually stay active until the end of the paid period, but new charges should stop after cancellation if done in time.

If you subscribed through Google Play on Android, open Google Play Store > profile icon > Payments and subscriptions > Subscriptions > Viviscal > Cancel Subscription. Do not rely on a website email request for a store-billed subscription. That is a common mistake with app-based billing across many services, and it can lead to continued charges if the store subscription remains active.

Cancel by registered mail if you want stronger proof

You can also send a cancellation letter to Viviscal’s listed mailing address in the United States. This is slower, but it gives you stronger evidence if support does not reply. If you want a digital version of registered delivery, services such as Postclic can provide timestamped proof of sending, receipt, and opening without using traditional paper mail.

Use registered mail when the amount involved is high, when you have an unresolved billing issue, or when a charge appeared after a prior cancellation request. Mail takes time, so send it 5 to 10 business days before the next expected billing date. Include your order number, email, phone number, delivery address, and a clear request for cancellation and non-renewal.

After you cancel, what changes and what may still continue

What happens to your orders and access

Viviscal sells physical products, so cancellation mainly affects future shipments and future charges. If you cancel before shipment, the company says it will process a full refund. If the order has already shipped, you cannot cancel that shipment, but you may still request a return after delivery if the item is unopened, unused, and still in original packaging within 30 days of delivery (viviscal.com).

That means your practical cutoff is the shipping stage, not just the billing stage. If you are trying to stop the next box from leaving the warehouse, send your request as early as possible. If you wait until the order is already dispatched, your case becomes a return request with stricter conditions.

What happens if you do nothing

The available terms do not clearly spell out the auto-renewal clause, but customer reviews suggest that some users did not realize they were entering an ongoing subscription. One TrustPilot review said, “Nothing indicates on the site that one is beginning a subscription” (TrustPilot). That is your warning sign to review every order confirmation email and every bank statement line.

If you do not cancel before the next billing event, the most likely outcome is another charge and another shipment. There is no early termination fee found in the terms data, which is good news. There is also no cancellation fee found in the terms data, so the main risk is paying for the next order, not paying a penalty.

Your personal data after cancellation

Viviscal’s available terms summary does not clearly state how long customer data is retained after cancellation. There is also no detailed export process in the verified sources. In practice, you should save your order confirmations, invoices, shipping notices, and cancellation emails before closing out your account activity.

If you want data clarity, contact support and ask what purchase records remain linked to your email after cancellation. Keep the answer in writing. For disputes, your own screenshots and receipts will matter more than waiting for a perfect privacy explanation later.

Viviscal refund policy and the real chances of getting money back

The official refund and return rules

Viviscal accepts returns within 30 days of delivery if the item is unopened, unused, and in its original packaging, and you must provide proof of purchase (viviscal.com). For health, safety, and hygiene reasons, opened or used Viviscal Hair Growth Supplements are non-returnable. That is the key line for Philippine buyers. Once you open the supplement product, your refund options become very limited.

If you cancel before shipment, Viviscal says it will process a full refund. If the package already shipped, cancellation is no longer possible, but a return may still be allowed after delivery if the item meets the unopened and unused standard. Most users should assume there is no prorated refund for partially used products, and the published policy supports that reading.

Your rights in the Philippines and how they fit this policy

In the Philippines, the Consumer Act of the Philippines or RA 7394 is the main law for consumer protection. For door-to-door or direct sales, there is a 7 working day cooling-off period. For online purchases, there is no universal statutory cooling-off period for every ecommerce order, so merchant policy matters a lot. In Viviscal’s case, the company’s 30-day return window is actually more useful than relying on a generic online cooling-off rule.

Here’s the thing: the merchant policy is still narrower than many buyers expect because unopened condition is required. If you received supplements, opened them, and then changed your mind, a standard refund is unlikely under the published return policy. If the issue is a wrong charge or an unauthorized renewal, that is different and should be raised as a billing dispute.

How to ask for a refund without wasting time

Use email first. Write to [email protected] with the subject line “Refund request” and add your order number. State the delivery date, the item name, the amount paid, and whether the package is unopened. Attach photos of the sealed product and packaging if you are claiming return eligibility within 30 days.

If the order has not shipped, say clearly that you are requesting cancellation before shipment and a full refund under the published policy. If the issue is a billing error, the official guidance is to contact customer service immediately so they can resolve it promptly (viviscal.com). Fast action matters because payment disputes are easier when raised early.

Cards, GCash, Maya, and chargeback as a last resort

If Viviscal does not respond or you were charged after canceling, keep your screenshots and contact your bank, card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint practice. For consumer complaints tied to online subscriptions, DTI can also help under RA 7394.

Use chargeback only after you have tried normal support and kept proof of cancellation. Submit the cancellation email, any confirmation, your bank statement showing the charge, and your timeline of events. If the subscription came through App Store or Google Play, also use the store’s refund or dispute process because that billing channel controls the charge.

Viviscal terms and subscription conditions: what the published terms still do not clarify

Auto-renewal, commitment, and trial details

The available terms summary does not clearly specify Viviscal’s auto-renewal clause, minimum commitment duration, or free trial conversion terms. That lack of detail matters because several customer complaints revolve around not realizing a recurring order was being created. If you are still within the order window, read Viviscal’s terms page and save a screenshot of the checkout offer you accepted.

No early termination fee and no cancellation fee were found in the terms data. That is helpful, but it does not solve the main problem, which is visibility. If you suspect the checkout flow enrolled you into recurring delivery, check your order confirmation email for repeat shipment wording or recurring billing language right away.

Data retention, governing law, and dispute details

The available terms summary also does not clearly identify data retention after cancellation, applicable law, or a dispute resolution process. In plain language, Viviscal has not made those points easy to find in the verified source set. That means users should rely on practical evidence: screenshots, emails, receipts, and shipping notices.

When terms are thin, your best protection is documentation. If support confirms anything by phone, ask them to email it. If they do not, send a recap yourself. That way, if a charge appears later, you already have a timeline ready for your bank or for DTI.

Viviscal pricing in the Philippines and whether the products justify the cost

Current listed products and prices

Which option costs the most and what that means

The most expensive listed item in the verified data is Viviscal Man Hair Strengthening Dietary Supplement 180 Tablets at ₱7,213.12. The least expensive listed items are the shampoo and conditioner at ₱1,699.00 each. If your goal is to cut spending fast, canceling a recurring supplement order will usually save much more than dropping a shampoo reorder.

Since the verified pricing set is made up of one-time purchase listings, there is no official monthly versus annual savings calculation available here. There is also no published cancellation fee. Prices may vary depending on official offers or retailers, so your own receipt is still the number that matters for disputes and refund requests.

Billing notes for subscribers

Viviscal’s official sources do not clearly publish a full recurring pricing matrix in the verified dataset. That is another reason to save the exact checkout page or order email. If your bank statement shows a different amount than your expected reorder price, raise it immediately as a billing issue.

For Philippine buyers, foreign transactions can sometimes create small bank conversion differences even when the base product price looks familiar. If that happens, note both the merchant charge and the final posted amount in pesos before contacting support or your payment provider.

Your rights in the Philippines if Viviscal will not cancel or refund properly

The laws that matter for this type of purchase

For Philippine buyers, the key law is the Consumer Act of the Philippines or RA 7394. It covers unfair sales practices and consumer complaints handled by the Department of Trade and Industry. If your issue involves a misleading checkout flow, a missing shipment, or a refusal to honor a published return condition, DTI is the agency most relevant to a Viviscal purchase.

There is also a 7 working day cooling-off period for door-to-door or direct sales. For online purchases, there is no blanket rule that gives every buyer a universal cancellation right after checkout, which is why Viviscal’s own 30-day return policy is the practical baseline here. For unopened products within 30 days of delivery, that policy is the cleaner route than arguing a broad online withdrawal right.

How to complain if support does not fix the issue

Start by giving Viviscal one clear written chance to resolve the problem. Send your email to [email protected], attach your proof, and ask for a reply within a reasonable time such as 5 business days. If there is no reply, compile your evidence into one folder: receipt, screenshots, shipping notice, cancellation request, and bank statement.

Then file a complaint with DTI and describe the issue in plain language. Example: “I canceled before the next shipment but was still charged,” or “The product was unopened and returned within 30 days, but no refund was processed.” If the issue is an unauthorized or continued card charge, contact your bank or e-wallet provider at the same time so you do not lose the BSP dispute window.

Useful authorities and contacts

DTI is the main consumer authority for this kind of ecommerce complaint in the Philippines. BSP is relevant when the problem is the payment itself, such as a continued card charge, failed reversal, or unauthorized transaction through a bank card or e-wallet service.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

If Viviscal’s policy says 30 days for unopened returns and your situation fits that rule, mention that exact policy in your complaint. Matching your facts to the company’s own published wording makes your case stronger and easier to understand.

What customers say about cancellation and delivery problems

Overall verdict: cancellation looks harder than it should be

Based on 5 unique reviews, the sentiment is 0 positive and 5 negative. That is a clear warning sign. The recurring themes are unclear subscription enrollment, weak email response, and delivery complaints. For Philippine users, the time zone gap and dependence on online ordering make those issues more annoying because support hours are not local.

Balanced view: the published return policy is at least concrete on one point, which is the 30-day unopened return window. There is also no identified cancellation fee or early termination fee in the available terms data. Still, user feedback points to a support experience that can feel slow or hard to navigate.

Recurring issues at a glance

Sources summary

Review snapshots

• "Nothing indicates on the site that one is beginning a subscription with viviscal but as one progresses with purchase it becomes apparent. There is an ‘unsubscribe’ note but it merely circles one around and around a false route." (TrustPilot)
• "I ordered and paid for 8 boxes and received 4. I sent an email complaining and nobody answered." (TrustPilot)
• "I have never received my order. Waiting for months now! Your service is very bad!" (TrustPilot)
• "I still haven't received my order today." (TrustPilot)
• "I haven’t received yet my parcel: H00RJC0001231558. Stuck at evri." (TrustPilot)

Documents to gather before and after you cancel

What to save before sending the request

Before canceling, save your order confirmation email, invoice, and any account page that shows the current product or recurring setup. Also save the last charge amount, such as ₱6,370.51 or ₱7,213.12 if that matches your supplement order. If you subscribed through App Store or Google Play, screenshot the subscription page before canceling.

Write down the expected next billing date and the shipping status. That detail decides whether you are asking for cancellation before shipment or a return after delivery. If your package is already in transit, include the tracking number in your notes.

What to keep for a refund or dispute

For a refund, keep transaction IDs, delivery dates, product photos, and proof that the item is unopened. If you are claiming a billing error, save the bank or card statement line showing the merchant charge. If you called support, keep your call log and any case number given by the agent.

After cancellation, save the confirmation email or screenshot immediately. Then check your next statement cycle. If a new charge appears, those saved records become your evidence for the bank, GCash, Maya, or DTI complaint process.

Common Viviscal cancellation mistakes that cause extra charges

Using the wrong channel

A very common mistake is emailing Viviscal when the subscription was actually created through App Store or Google Play. In that case, the billing control sits with Apple or Google. If you skip the store cancellation path, the subscription can remain active and renew anyway.

The fix is simple: confirm where the first charge came from. If the receipt came from Apple or Google, cancel in that store menu first. Then keep the screenshot as proof.

Waiting until the order has shipped

Many people think cancellation and return mean the same thing. With Viviscal, they do not. Before shipment, a full refund is possible. After shipment, cancellation is no longer possible and you move into a return request, which only works if the item is unopened, unused, and in original packaging within 30 days of delivery (viviscal.com).

Real example: if your next supplement box is billed today and ships tomorrow, canceling tomorrow may be too late for that order. You might stop future orders, but not that shipment.

Assuming opened supplements can be refunded

The company’s return policy is strict on opened or used Hair Growth Supplements. Those are non-returnable for health, safety, and hygiene reasons (viviscal.com). If you open the bottle and then decide the product is not for you, a normal refund request is likely to fail.

The better move is to inspect the package on arrival before opening it. If you already changed your mind, decide quickly while the product is still sealed and within the 30-day window.

Not keeping written confirmation

One of the worst mistakes is relying on a phone promise without written follow-up. Because support operates on US business hours, Philippine users often call at inconvenient times and assume the matter is closed after a verbal assurance. If a charge appears later, that memory is not enough.

Always ask for email confirmation. If none arrives, send your own summary right after the call: date, time, agent name, order number, and the cancellation request. That creates a usable record.

Ignoring missing delivery signs

Several reviews focused on missing or delayed orders rather than cancellation itself. If tracking stalls for days or weeks, do not wait indefinitely. Contact support while the case is still fresh and save the tracking page. Delivery problems often overlap with refund requests and charge disputes.

For Philippine buyers ordering cross-border, shipping delays can happen, but silence from support is the real problem. Raise the issue early and keep a timeline.

Quick comparison of all cancellation routes

Method comparison table

Key takeaway from the comparison

If your subscription is billed directly by Viviscal, email plus saved screenshots is the fastest route. If the charge came from Apple or Google, cancel inside that store. If there is a dispute, registered mail gives stronger proof but takes longer.

No single method fits every case. The right option depends on where you bought the subscription, how close you are to the billing date, and whether the order has already shipped.

After canceling, do these checks so the charge does not come back

Immediate follow-up steps

Right after canceling, look for a confirmation email and screenshot it. Put a reminder in your calendar for 3 dates: the expected next billing date, 7 days after that date, and the day your card statement closes. Those three checks catch most failed cancellations.

If you canceled by phone, send a confirmation email yourself on the same day. If you canceled through App Store or Google Play, verify that the subscription now shows as inactive or ending on a specific date in the store settings.

Monitor your statement and use chargeback if needed

Watch your bank, credit card, GCash, or Maya statement for at least 60 days from the statement date if a charge dispute is possible. In the Philippines, that is a practical window for raising unauthorized or continued charges under BSP-related card dispute practice. Keep your cancellation proof ready.

If a new charge appears after a valid cancellation, contact the payment provider immediately and submit your evidence. DTI handles the consumer complaint side under RA 7394, while BSP and your bank or e-wallet provider handle the payment dispute side.

Alternatives if you are leaving Viviscal

If you still want a hair-thinning product after canceling, there are other premium options in the Philippine market. Davines Naturaltech Energizing Shampoo is usually around ₱1,500 to ₱2,000. Kérastase Genesis Anti Hair-Fall Fortifying Shampoo is around ₱2,500 to ₱3,000. L'Oréal Professionnel Serioxyl Advanced Densifying Shampoo is around ₱1,200 to ₱1,500.

Those alternatives are not direct refund substitutes, but they can help if you want to move away from a supplement-based routine and keep your spending lower than a ₱6,370.51 to ₱7,213.12 supplement order.

Useful links

• Viviscal official website
• Viviscal contact page
• Viviscal shipping and returns
• Viviscal terms
• DTI official website
• BSP official website

Viviscal cancellation address and mailing details

Postal address for written cancellation

If you want to send a written cancellation or dispute by mail, use the company mailing address associated with the service:

• Viviscal Limited, Princeton South Corporate Center, 500 Charles Ewing Blvd, Ewing, NJ 08628, United States

There is no verified Philippine cancellation address in the available source set. For most users, email is faster, but mail can be useful when you need a stronger proof trail for a dispute.

Best way to use the address in practice

Include your full name, order number, purchase email, shipping address, and the exact request: cancel subscription, stop future billing, and confirm in writing. If you are also requesting a refund, mention whether the item has shipped and whether it remains unopened within the 30-day return period.

Do not rely on postal mail alone if the billing date is close. Send the email request the same day to [email protected], then use the mailed letter as backup evidence.