cancellation More Than: Easy Method

What is More Than

Overview

More Than is an insurance provider offering products such as home and pet insurance designed to protect policyholders against common risks.

The brand is part of established insurance operations and issues policies, renewal notices, and customer communications to policyholders.

Who this guide is for

This guide is for customers in the United Arab Emirates who want to cancel a More Than insurance policy or related subscription.

It explains cancellation methods, likely outcomes, documentation to prepare, and your consumer rights in the UAE.

How to cancel More Than

Primary methods

• Post: Preferred for a formal, auditable request - send a signed cancellation letter to the insurer's postal address.
• Phone or email/contact form: Use the customer service phone number or the official contact form to request cancellation and ask for written confirmation.

Step-by-step cancellation (recommended)

• 1. Locate your policy number and personal ID details from your policy documents.
• 2. Draft a signed cancellation letter stating policy number, full name, contact details, and requested cancellation date.
• 3. Send the letter by recorded/postal service to the insurer (keep proof of postage).
• 4. Follow up by phone or the insurer's contact form and request written acknowledgement of receipt and effective cancellation date.

What happens when you cancel

Policy status and coverage

Cancellation typically stops future renewals or premium collection from the effective cancellation date specified by the insurer.

For many policies, cover remains in force until the end of the paid period unless the insurer agrees an earlier date.

Data and records

The insurer will retain your policy and contact records as required by internal policy and applicable law.

Always request a written confirmation that your policy has been cancelled and note any reference number for later enquiries.

Will I get a refund?

General refund position

Refund eligibility depends on the product and where it was purchased. Many More Than - related services do not guarantee refunds for payments already made.

If the insurer has delivered the service for the paid period, refunds may not be offered except where contract terms or local law require it.

Exceptions and platform purchases

• MoreThanHealth-type memberships: some products include a 14‑day right to cancel from the contract date - refunds may apply within that window.
• If you bought a subscription through Apple App Store or Google Play, request refunds through Apple/Google; those platforms evaluate refund requests (short time limits apply).

More Than plans and pricing

Pricing summary

No verified AED pricing for More Than plans for 2024/2025 was found for UAE customers.

Please contact More Than or your broker for up-to-date quotes and local pricing in AED.

Contact for rates

Your consumer rights in United Arab Emirates

General consumer protections

UAE consumer protection requires fair treatment, clear contract terms, and transparent commercial practices.

Enforcement and interpretation can vary by retailer and service type; keep records of communications and proof of contracts.

Platform and app-store purchases

• Apple: consumers can request refunds shortly after accidental or unwanted purchases (typically within 24 - 48 hours); Apple evaluates requests case-by-case.
• Google Play: refund windows can be short (48 hours) or subject to developer/Google policy; case-by-case assessment is common.

Customer experiences

Positive feedback

Some third-party app/product listings unrelated to More Than report strong usability and automation benefits; note these may pertain to different vendors.

Always confirm product identity before relying on third-party reviews.

Negative and cautionary feedback

Consumers in the UAE report concerns about review-platform integrity and inconsistent return practices among some retailers.

Be cautious of advertised “14‑day” returns that may have conditions (for example, unopened goods only) and always request written confirmation of cancellation and refund policies.

Documentation checklist

Documents to prepare

• Policy number and a copy of the policy schedule or certificate.
• Proof of identity (passport, Emirates ID or national ID as applicable).
• Proof of payment or bank statements showing premium payments.
• Signed cancellation letter with your contact details and requested cancellation date.

Proof and follow-up

• Send post by recorded delivery and retain proof of postage.
• Keep any email confirmations and call reference numbers for your records.

Common mistakes

Assuming deleting an app cancels cover

Deleting an insurer’s app or account app from your device does not cancel a policy or stop billing if the subscription was set up through an app store.

Always cancel subscriptions through the insurer or the store where you purchased the subscription.

Failing to obtain written confirmation

Not requesting a written acknowledgement can leave you without proof that cancellation was accepted or when it takes effect.

Always ask for a cancellation reference and save all correspondence and postage receipts.

Comparative recap

Quick method comparison

After cancelling

What to check

Confirm the cancellation effective date, keep any confirmation number, and verify any remaining cover or next premium obligations.

Check bank statements to ensure no further unauthorised charges occur after the confirmed cancellation date.

Helpful official links

• More Than official website
• Apple Support (purchase/refund requests)
• Google Play Help (refunds and subscriptions)

Address

Official postal address

Royal And Sun Alliance Insurance plc

PO Box 255 Wymondham, England NR18 8DP, United Kingdom

How to address your cancellation

Include your full name, policy number, contact details, and a clear statement that you wish to cancel the policy.

Sign and date the letter, send by recorded post, and retain proof for your records.