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cancellation Policybazaar: Step-by-Step Guide
What is Policybazaar
Overview
Policybazaar is an online insurance marketplace that lets UAE residents compare and buy insurance products such as health, motor and life cover. It connects customers with insurers and provides quotes, plan details and purchase facilitation.
Role in transactions
Policybazaar acts as an intermediary - it does not collect premiums or issue policies directly. Insurers remain legally responsible for premium collection, policy issuance and refunds.
How to cancel Policybazaar
Accepted contact methods
- Phone: the fastest way is to call Policybazaar UAE support for guidance and confirmation.
- Email: send a cancellation request to the official Policybazaar UAE support email with required documents.
- Postal mail: send a signed cancellation letter to Policybazaar UAE office address if required.
- Online account: use your Policybazaar account or the insurer’s portal to request cancellation where available.
Step-by-step cancellation process
- Step 1: Gather your policy number, full name, contact details and the reason for cancellation.
- Step 2: Prepare supporting documentation (visa cancellation, vehicle deregistration, new policy certificate, death certificate, etc.).
- Step 3: Submit the request via phone, email or account and attach documents.
- Step 4: Wait for insurer approval; insurers process refunds and issue formal confirmation to you.
- Step 5: If unresolved, escalate via Policybazaar grievance channels or the relevant regulator.
What happens when you cancel
Policy access and cover
Once cancellation is approved by the insurer, insurance cover ends on the effective cancellation date specified by the insurer. Access to insurer services and network clinics will cease from that date.
Records and renewal
Your policy records remain with the insurer. If you cancel mid-term for an approved reason, you may be eligible to buy a replacement policy; renewals are treated as new purchases and subject to underwriting.
Will I get a refund?
Health insurance refunds
Health insurance in the UAE generally cannot be canceled mid-term except for legally valid reasons (visa cancellation, leaving UAE, sponsor change, switching to another active policy, or death).
If a refund is approved it is calculated pro-rata minus administration fees and processed by the insurer within 30 - 90 days. There is no general 14‑day free-look period for UAE health insurance.
Motor, life and investment-linked refunds
- Car insurance: refunds follow Central Bank unified motor guidelines - pro-rata or short-rate after administrative charges depending on vehicle registration status and length of cover.
- Term life: refunds only within any free-look window; after that, term policies typically have no surrender value.
- Investment-linked: surrender (not cancellation) is handled by the insurer and funds (less applicable taxes/charges) are returned after any lock-in period via insurer branch.
Remember: Policybazaar does not issue refunds - insurers refund via the original payment method.
Policybazaar plans and pricing
Pricing snapshot
Below are representative yearly prices listed on Policybazaar.ae for selected health plans. Actual cost may vary by profile and underwriting.
Prices and features
| Plan | Price (AED / year) | Period | Key features |
|---|---|---|---|
| Care Blue (HAYAH Insurance) | AED 5,185 | Yearly | Medical AED 250,000; clinic and GP only; limited network |
| ECARE BLUE (Takaful Emarat) | AED 5,566 | Yearly | Medical AED 150,000; clinic only |
| Health Plus - Plan 5 (Orient Insurance) | AED 6,780 | Yearly | Medical AED 1,000,000; clinic + hospital access |
| DubaiCare Next N5 (Dubai Insurance) | AED 6,097 | Yearly | Medical AED 1,000,000; clinic with specialist access |
| Plan 5 (Orient Takaful) | AED 6,772 | Yearly | Medical AED 1,000,000; clinic with specialist access |
| Nextcare RN3 (RAK Insurance) | AED 6,787 | Yearly | Medical AED 1,000,000; clinic with specialist access |
| Silk Road (Adamjee) | AED 10,500 | Yearly | Medical AED 1,000,000; clinic only |
| NAS NRICare Plan 6 (Watania Takaful) | AED 11,058 | Yearly | Medical AED 1,000,000; clinic + hospital access |
| Bronze (ADNIC) | AED 17,993 | Yearly | Medical AED 250,000; clinic + hospital access |
| Healthguard Regional (Cigna) | AED 35,756 | Yearly | Medical AED 2,750,000; clinic + hospital access |
Source: Policybazaar UAE listings. For current quotes and personalised pricing use the official site.
Your consumer rights in United Arab Emirates
Who holds responsibility
Insurers - not intermediaries like Policybazaar - are responsible for collecting premiums, issuing policies and processing refunds under UAE law.
If you paid via Policybazaar, refund processing still occurs through the insurer and via the original payment method.
Regulatory protections and complaint options
- Motor insurance cancellations follow Central Bank of the UAE unified motor insurance guidelines.
- Health insurance cancellations require valid legal reasons and documentation; free‑look rights are not generally available.
- If you cannot resolve an issue with Policybazaar or the insurer, escalate to the relevant regulator or the UAE government consumer portal.
Useful official links: Central Bank of the UAE and Policybazaar legal & admin policies.
Customer experiences
Positive feedback
Many users praise Policybazaar for competitive pricing and a user-friendly platform that simplifies plan comparison and quote access.
Customers appreciate the breadth of products and the convenience of online searches.
Common complaints
- Delays in policy issuance and activation after payment.
- Poor post-purchase support, slow refunds or disputed refunds.
- Mismatches between promised and delivered coverage or clinic networks in some cases.
Documentation checklist
Standard items to prepare
- Policy number and full name as on the policy.
- Copy of identification (passport / Emirates ID) for the policyholder.
- Contact details and preferred refund/payment method information.
Cancellation-specific documents
- Health: visa cancellation letter, new insurer certificate, or proof of leaving UAE.
- Motor: RTA deregistration, sale invoice, export documents or transfer of ownership papers.
- Life/Investment: signed cancellation form; death certificate where relevant.
Common mistakes
Assuming Policybazaar issues refunds
Many customers assume Policybazaar refunds directly; in practice refunds are issued by the insurer via the original payment method.
Always get written confirmation from the insurer about refund approvals and timelines.
Missing or incorrect documentation
Submitting incomplete or incorrect documents (e.g., wrong RTA forms, unsigned letters) is a frequent cause of delay.
Double-check all paperwork and request a checklist from Policybazaar or the insurer before submission.
Comparative recap
Quick comparison of policy types
| Policy type | Mid-term cancellation allowed? | Typical refund outcome | Expected processing time |
|---|---|---|---|
| Health insurance | Only for valid legal reasons (visa cancel, leaving UAE, sponsor change, death) | Pro‑rata refund minus admin fees (rare; insurer decision) | 30 - 90 days |
| Car insurance | Yes, when vehicle registration status changes (sale, deregistration, export) | Pro‑rata or short‑rate refund after admin charges | Typically 2 - 7 working days for approval; refund timing depends on insurer |
| Term life | Yes, only within free‑look period | Full refund within free‑look; otherwise generally no refund | Varies by insurer; free‑look refunds processed per insurer terms |
| Investment‑linked | Cancellation not possible after free‑look; surrender allowed per terms | Surrender amount (fund value) paid by insurer after lock‑in, less applicable charges | Varies; surrender processed by insurer branch after lock‑in |
Notes
Always confirm specific terms with your insurer. Policybazaar provides comparison and facilitation but insurers set final cancellation/refund terms.
After cancelling
What to check
- Obtain written confirmation of cancellation and refund calculation from the insurer.
- Confirm refund method and expected date; keep transaction receipts for records.
Helpful links and escalation
Use official resources for policy details and complaints.
- Policybazaar UAE home
- Policybazaar legal & admin policies
- Central Bank of the UAE
- UAE Government (consumer services)
Address
Policybazaar UAE office
1304-1305 Al Shafar Tower 1, Barsha Heights, Dubai, UAE
Contact advice
When sending postal mail, include your policy number, contact phone and email, and a clear signed request to avoid processing delays.
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Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.