Cancellation Imusic: Easy Method

What is Imusic

Description

Imusic is a music streaming service offering a large catalogue of songs, playlists and offline playback. It provides both one‑time purchases (credits) and in‑app subscription packages available in the UAE App Store.

Main purpose

The service lets users discover and play music, create playlists and download tracks for offline use. Subscriptions unlock higher limits and ad‑free listening depending on the chosen package.

How to cancel Imusic

Cancel purchases made via the Imusic website

• Email: Send your cancellation explicitly to [email protected]. Email is the preferred and fastest method.
• Phone: Call customer service at +45 86 13 73 43 to notify them of cancellation.
• Post/Returns: For physical goods, send returned items to the address below and state clearly you are exercising your 14‑day right of withdrawal.

Cancel purchases made via mobile platforms

• Apple (iOS): All App Store purchases and subscriptions must be cancelled or refunded via Apple. Report a problem within 14 days at reportaproblem.apple.com.
• Google Play: Request refunds or cancellations through your Google Play account using “Report a problem.” Short‑term refund windows apply (see section below).
• Note: iMusic cannot directly cancel or refund App Store/Google Play purchases - these are handled by the platform operators.

What happens when you cancel

Access and content

When you cancel a subscription, access to premium features typically ends at the end of the current paid period. Offline downloads and premium limits will be removed.

For one‑time purchases of digital content, cancellation rules depend on platform policies (Apple/Google) and whether the content was accessed.

Account, renewals and data

Auto‑renewing subscriptions stop renewing after cancellation. You remain able to use paid features until the subscription period ends.

Your account and playlists are usually retained unless you request deletion; contact support to request data removal or account closure.

Will I get a refund?

Refunds for web purchases and returns

Physical goods bought via the Imusic website are refundable within 14 days from the date you (or your appointed courier) take physical possession.

• Refunds are processed within 14 days of Imusic receiving the returned goods.
• Return shipping costs and any import/customs taxes (notably for non‑EU/UAE orders) are borne by the customer and will be deducted from the refund.

Refunds for subscriptions and platform purchases

• Paid subscriptions via iMusic: You have a 14‑day cooling‑off period for a full refund if you cancel within that period and have not used the service.
• Apple App Store (iOS): Request refunds through Apple. Refund evaluation typically takes 24 - 48 hours and, if approved, funds are returned to your original payment method.
• Google Play: If you request within 48 hours, refunds are usually granted easily. Other content types can be requested within 7 days; evaluations take up to 4 days.

Imusic plans and pricing

Overview of available plans

The following prices reflect the UAE App Store in‑app purchase listings (as of the latest update).

Pricing table

Your consumer rights in United Arab Emirates

UAE consumer protections

UAE consumer protection laws cover delivery delays, defective goods and misleading information. Remedies can include repair, replacement or refund depending on the issue.

Always keep receipts, order confirmations and correspondence to support claims under UAE law.

Platform and cross‑border limits

• App Store and Google Play purchases are governed by Apple and Google policies, which provide short‑term refund windows but do not extend UAE statutory cooling‑off periods beyond their platform rules.
• For purchases from Imusic’s website (a Danish company), the EU/Danish 14‑day right of withdrawal for physical goods applies; import taxes and return costs for non‑EU orders will be deducted.

Customer experiences

Positive feedback

Many UAE and international customers praise Imusic for its wide selection, fair pricing and careful packaging for physical items.

Several reviewers highlight responsive customer service and quick refunds for specific issues like faulty Blu‑Ray discs.

Negative feedback

Some customers report significant delivery delays or orders that never arrived, causing frustration, especially for time‑sensitive items.

There are occasional reports of poor handling of partial deliveries and unhelpful communication in some cases.

Documentation checklist

What to prepare before contacting support

• Order number and date of purchase.
• Proof of payment (card statement or confirmation email).
• Photos of damaged or incorrect items, if applicable.
• Tracking numbers and delivery receipts for returned goods.

Useful contacts and links

• Email: [email protected]
• Phone: +45 86 13 73 43
• Apple refunds: reportaproblem.apple.com
• Google Play refunds info: Google Play support

Common mistakes

Not contacting the right channel

Attempting to get a refund for an App Store purchase directly from Imusic is a common mistake. Platform purchases must be handled via Apple or Google.

Always check whether the purchase was made via the website or the app store before requesting a refund.

Missing the 14‑day window or using the service

Failing to cancel or return within the 14‑day withdrawal period, or using a subscription during the cooling‑off period, can void eligibility for a full refund.

Also note that returning goods without formally notifying Imusic (email/phone) may delay processing.

Comparative recap

Quick comparison of cancellation channels

Summary table

After cancelling

What to expect next

After you submit a cancellation, keep copies of your cancellation message, tracking numbers and any confirmation from Imusic or the platform.

If you are due a refund, expect processing within the platform or Imusic's stated timeframes (see refund section).

Helpful links and follow‑up

• Imusic official site: imusic.co
• Apple refund/report: reportaproblem.apple.com
• Google Play support: Google Play refund guidelines

Address

Company address

iMusic A/S

Sindalsvej 36B, 8240 Risskov, Denmark

Contact details

Email: [email protected]

Phone: +45 86 13 73 43