Cancel Imusic: Easy Method

What is Imusic

Overview

Imusic is an online retailer and digital service operated by iMusic A/S (Denmark) that sells music-related products, physical media and in‑app purchases through mobile platforms.

The company serves international customers and ships products from Denmark, while in‑app purchases and subscriptions are handled through Apple App Store and Google Play.

Where it operates

Imusic’s operations are based in Denmark, but it sells to customers worldwide, including New Zealand.

Customer support and returns are managed by the Danish operation; there is no separate New Zealand office for cancellations.

How to cancel Imusic

Cancel an order on the web (before shipment)

• If your order is not yet being prepared for shipment, contact Imusic customer service to cancel or change it.
• Contact by email: [email protected].
• Or call: +45 86 13 73 43 for assistance (Denmark number).
• Reference your order number and state clearly that you request cancellation.

If the item has been shipped

• Once shipment has occurred you cannot cancel the order to stop delivery.
• Instead, you must use your 14‑day right of withdrawal and return the item under Imusic’s returns policy.
• Follow the return instructions on Imusic’s return and refund page: Return & Refund Policy.

App Store and Google Play purchases

• There is no separate cancellation procedure through Imusic for in‑app purchases or subscriptions.
• Cancellations, refunds and subscription management for iOS and Android are handled via Apple or Google Play according to their policies.
• For Apple refunds and cancellations see: Apple support (NZ).

What happens when you cancel

Order and shipment status

If you cancel before preparation or shipment, Imusic will stop processing the order and arrange a refund where applicable.

If the order has shipped, you must return the goods; the original sale remains until the return is processed.

Access and digital content

For digital or in‑app purchases, cancellations and access are controlled by the platform (App Store / Google Play).

Stopping a subscription via the platform will usually end future renewals but may not refund past charges automatically.

Account and records

Imusic will retain order records for customer service and statutory purposes; you can ask for confirmation of cancellation in writing.

Keep emails, order numbers and proof of return shipment as evidence in case of disputes.

Will I get a refund?

Standard 14‑day right of withdrawal

Because Imusic is a Danish company operating under EU consumer rules, customers can use a 14‑day right to cancel after receiving goods.

This refund excludes original shipping costs unless otherwise stated by Imusic.

Conditions and exceptions

• Items must be returned sealed (if applicable), undamaged and within 14 days of receipt to be eligible.
• You must notify Imusic in advance of the return and follow their return instructions.
• Digital content consumed after purchase and certain sealed items opened by the consumer may be excluded by law or Imusic policy.

Faulty or incorrect items

• You may complain about faulty or incorrect items within 24 months of delivery under Imusic’s policy and applicable guarantees.
• If a fault claim is accepted, Imusic will refund the item and cover return shipping costs and may provide a return label.
• Imusic aims to reimburse the purchase price (and original shipping where applicable) within 14 days of receiving the returned goods.

Imusic plans and pricing

Pricing summary

In‑app purchase prices shown in the App Store are displayed in USD for Imusic’s listings.

Local currency conversion to NZD may occur at checkout via the platform or payment provider.

Notes on currency and display

No New Zealand Dollar (NZD) pricing is listed in the Imusic App Store description; in‑app purchases appear in US dollars.

Final NZD amounts may vary due to exchange rates and applicable taxes charged by the platform.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

New Zealand consumers are protected by the Consumer Guarantees Act and related rights which guarantee acceptable quality and correspondence with description.

These statutory rights apply in addition to any online store or platform policies and cannot be waived by a supplier.

Platform purchases and statutory rights

Purchases made via the App Store or Google Play do not remove your statutory rights under New Zealand law.

If a product or service is faulty or not as described, you retain remedies under local law even if the platform has its own refund process.

How to enforce rights from NZ

Begin by contacting Imusic customer service with evidence and a clear remedy request (repair, replacement, or refund).

If you cannot resolve the issue directly, you can seek assistance from New Zealand consumer protection organisations or your payment provider.

Customer experiences

Positive feedback

Many customers praise Imusic for a wide selection, competitive pricing and availability of hard‑to‑find items.

Reviewers often note fast international delivery, careful packaging and clear communication in positive cases.

Negative feedback

Some customers report poor communication when items are out of stock and delays in fulfilling parts of orders.

Occasional reports describe long non‑delivery periods and dissatisfaction with the handling of cancellations.

Balanced takeaway

Overall feedback is mixed: reliability and selection receive praise, while stock‑related communication and isolated delivery failures cause complaints.

Keeping documentation and contacting customer service promptly improves chances of a satisfactory resolution.

Documentation checklist

Required documents

• Order number and original purchase receipt or confirmation email.
• Proof of payment (bank or card statement showing the transaction).
• Photos of the item if faulty, damaged, or incorrect.

Helpful additional items

• Evidence of prior contact with Imusic (emails or call logs).
• Original packaging and sealed items (if return condition requires seal intact).
• Return tracking number or courier receipt once you ship the item back.

Common mistakes

Attempting to cancel after shipment

Customers often try to cancel once an item has shipped; Imusic cannot stop a shipment in that case.

The correct approach is to return the goods under the 14‑day withdrawal or claim a remedy for faults.

Not notifying Imusic before returning

Some returns are rejected because customers did not notify Imusic in advance as required by the policy.

Always contact support first and follow the provided return instructions to ensure eligibility for refund.

Assuming platform refunds cover everything

Buyers sometimes expect App Store or Google Play refunds handled by Imusic directly; platform purchases must be managed via the platform.

Check the platform’s cancellation and refund procedures and use Imusic contact only for order or shipment issues.

Comparative recap

Quick comparison

Takeaway

Cancel web orders early by contacting Imusic directly; after shipment, use returns. For apps, use the platform controls.

Keep documentation and notify Imusic before returning goods to avoid delays or rejected refunds.

After cancelling

What to expect next

Once Imusic accepts a cancellation or receives a return, they will process the refund within 14 days using the original payment method.

You may be offered a voucher instead of a cash refund if you prefer; confirm your choice with customer service.

Useful links and contacts

• Imusic FAQ: https://imusic.co/page/faq
• Return & Refund Policy: https://imusic.co/page/return-and-refund-policy
• Apple refunds & cancellations (NZ): https://support.apple.com/en-nz/118223
• Email: [email protected] - Phone: +45 86 13 73 43

Address

Mailing and returns address

Imusic A/S

Sindalsvej 36B, DK-8240 Risskov, Denmark

Notes about New Zealand customers

Returns and cancellations for New Zealand customers are handled via the Danish address above; there is no dedicated New Zealand physical cancellation address.

Ship returns according to the instructions on Imusic’s return page and retain tracking for proof of shipment.