cancellation The Times: Easy Method

What is The Times

Overview

The Times is a UK-based news organisation offering digital and print journalism, including national and international coverage of politics, business, and culture.

Subscription model

Subscriptions provide access via web and apps, billed on a recurring basis for defined periods such as monthly plans.

How to cancel The Times

Primary cancellation method

To cancel a The Times subscription you must call Customer Services; email or website cancellation requests are generally not accepted.

Step-by-step cancellation

• Call Customer Services (e.g., UK freephone 0800 018 5177 or +44 207 711 1527 for international callers).
• Ask to speak to a live agent and state you want to cancel your subscription.
• Give at least two days’ notice before your next billing date to stop future charges.
• Request and keep a written confirmation number or email confirmation as proof of the cancellation.

What happens when you cancel

Access after cancellation

Cancellation takes effect after the current paid period, so you normally retain access until the end of that billing cycle.

Renewal and account handling

Automatic renewals will stop after cancellation takes effect. The Times may retain account data per its privacy policy.

Will I get a refund?

Standard refund policy

Paid subscription fees are generally non-refundable. The Times’ standard terms indicate fees are not usually returned once charged.

Exceptions and legal rights

• Refunds may be given only if required by applicable law or at The Times’ sole discretion.
• If you cancel after your billing date, refunds are unlikely unless mandated by law or approved by the company.

The Times plans and pricing

Pricing source

Prices below reflect Apple App Store metadata for the United Arab Emirates region at the time of the latest update.

Available plans

Your consumer rights in United Arab Emirates

Local consumer protection

UAE consumer protection laws may offer remedies for unfair practices, but rights vary by case and product type. Check the UAE Ministry of Economy for official guidance.

Practical steps in UAE

• If you believe you have a statutory right to a refund, contact The Times and request a written response.
• If unresolved, consider contacting the UAE Ministry of Economy: moec.gov.ae for consumer complaints and guidance.
• For payment disputes, contact your bank or card issuer about chargeback options and consult the UAE Central Bank: centralbank.ae.

Customer experiences

Common negative reports

Many users report difficulty cancelling: phone-only requirements, long wait times, and refusals of email or website cancellation attempts.

Common positive or neutral points

When cancellation is completed by phone with a confirmation reference, some customers keep access through the paid period without further billing.

Documentation checklist

What to have when you call

• Account email or username used for the subscription.
• Last four digits of the payment card or payment method details.
• Billing date and any recent billing receipts.

Proof to keep after cancellation

• Cancellation confirmation number or written confirmation (email or SMS).
• Notes of the agent name, date and time of the call, and details given during the call.

Common mistakes

Relying on email or website forms

Many customers assume online or email cancellation works. The Times typically requires a phone call, so online requests can be ignored and charges may continue.

Waiting until the billing date

Waiting too close to the next billing date can cause missed notice requirements. Call at least two days before your renewal to avoid another charge.

Comparative recap

At-a-glance comparison

After cancelling

Confirm and monitor

Keep the cancellation confirmation and monitor your bank or card statements for any unexpected charges after cancellation.

Helpful official links

• The Times help and contact pages: help.thetimes.co.uk
• UAE Ministry of Economy (consumer complaints): moec.gov.ae
• UAE Central Bank (payment dispute guidance): centralbank.ae

Address

The Times head office

The Times, 1 London Bridge Street, SE1 9GF, London, United Kingdom.

Customer Service telephone

Call Customer Services: UK freephone 0800 018 5177 or international +44 207 711 1527. Make sure to request a cancellation confirmation.