Cancellation The Times: Easy Method

What is The Times

The Times is a UK-based newspaper offering digital subscriptions for access to its journalism via web and mobile apps, including The Times and The Sunday Times. Canadian customers most commonly subscribe through the iOS app (The Times: UK & World News) or directly via the publisher’s site, with in‑app prices shown in Canadian dollars in the App Store.

How to cancel The Times

• Call The Times Customer Services to request cancellation - The Times does not accept cancellations by email or via its website; forum reports and user experience sites confirm phone-only cancellation. Call at least two days before your next billing date to avoid being charged for the next period. As an additional step, send a signed registered-post cancellation letter (raccomandata A/R) to the publisher’s subscription address to create documentary proof of your request.

What happens when you cancel

After a successful cancellation request, your subscription will typically remain active until the end of the paid billing period unless the company confirms an immediate refund. Automatic renewal should stop for subsequent periods, but users report cases where renewals still occurred - retain proof of the cancellation call and any confirmation number. Your account access and saved preferences generally remain until the paid period ends; publisher data-retention and privacy practices remain subject to The Times’ privacy policy and applicable law.

Will I get a refund?

The Times’ published terms indicate paid subscription fees are generally non‑refundable except where required by law or at the company’s discretion. Users commonly report that refunds are not granted for cancellations made after a trial or after a billing date, and that early cancellations did not always prompt refunds. In Canada you may have statutory rights (see next section) that can override contractual refund disclaimers.

The Times plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection laws, digital subscriptions commonly carry a statutory cooling-off period (often 14 days) during which you may cancel and obtain a full refund; these statutory rights can override contractual terms that purport to deny refunds. If The Times’ published terms conflict with applicable provincial or federal consumer-protection legislation, those contract terms may be unenforceable in Canada. If you cancel properly within statutory deadlines and a refund is refused, you may escalate the matter to your payment provider (to dispute a charge) and/or file a complaint with your provincial consumer protection office.

Customer experiences

User reviews and forum reports in Canada and the UK show a number of recurring themes: many customers describe long phone waits, dropped calls, difficulty getting through to Customer Services, and an inability to cancel online or by email. Several reviewers on Trustpilot and threads on the MoneySavingExpert forums report unexpected renewals or refusals of refund requests; however, not every customer has identical experience and outcomes can vary by case and timing.

Documentation checklist

• Record of the date/time of your cancellation call and the name of the representative, plus any confirmation number; copies/screenshots of your account page showing subscription status and billing dates; a copy of the registered-post letter and proof of delivery (tracking/receipt); screenshots or copies of any email correspondence and bank/credit card statements showing charges or refunds.

Common mistakes

Common errors that lead to continued charges include calling too close to or after the renewal date (many users are advised to call at least two days before the next billing), relying on email or website cancellation when The Times requires phone cancellation, and failing to keep proof of the cancellation request or delivery receipt. For example, a user who only sent an email or who did not note the representative’s name may struggle to prove they cancelled before a renewal.

Comparative recap

After cancelling

Keep all records of the cancellation (call notes, confirmation numbers, registered-post receipt, bank statements). If you are charged after cancelling, contact The Times first with your documentation; if the matter is not resolved, contact your payment provider to dispute the charge and consider filing a complaint with your provincial consumer protection office. Useful references include The Times’ terms of use and real‑world reports from other customers.

Relevant links: The Times terms (timesreview.com), MoneySavingExpert forum thread, Trustpilot reviews for The Times.

Address

The Times Customer Support - Subscription
1 London Bridge Street
SE1 9GF London
United Kingdom

Tip: Send a signed registered-post cancellation (raccomandata A/R) to the address above to ensure proof of delivery and receipt, and retain all tracking/receipt documentation.