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Cancel ALICE
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I hereby notify you of my decision to terminate the contract relating to the Alice service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Alice: Easy Method
What is Alice
Overview
Alice is a subscription-based service that provides personalized life management tools such as task organization, goal setting, and reminders.
The service is designed to help users manage routines and productivity through a comprehensive interface and AI features.
Where it operates
Alice is available to users in the United Arab Emirates and through app stores worldwide; purchases may be made via the app stores or the developer's channels.
For official information and support, the developer maintains an online presence at the official site.
How to cancel Alice
Preferred method: e-mail (fastest)
- Compose an e-mail to info@alicegroup.co with the subject line "Cancel subscription - Alice".
- Include your full name, the e-mail address linked to the account, the plan name, the purchase date, and a copy or screenshot of your receipt.
- Request written confirmation of cancellation and a cancellation reference number if available.
Alternative method: postal mail
- Send a signed letter to the developer's postal address: ICD Brookfield Place, Floor 27, Perpetua Offices DIFC, Dubai.
- Include the same identifying details as for e-mail and request delivery/read receipt if possible.
What happens when you cancel
Access after cancellation
When you cancel a subscription, auto-renewal is stopped and you typically retain access until the end of the paid billing period.
If the subscription was purchased as a "lifetime" product, cancellation may be limited to stopping future account access or services rather than reversing the original purchase.
Data and account retention
Your account data may be retained according to Alice's privacy policy and terms of service; request data deletion explicitly if you want all personal data removed.
To request deletion, include the account e-mail and a clear deletion request in your cancellation e-mail to info@alicegroup.co.
Will I get a refund?
Refunds for app-store purchases
If you purchased through the Apple App Store or Google Play, refunds are governed by the store's refund policies and must usually be requested from that store.
For Apple purchases, visit Apple's refund support or use the "Report a Problem" process in your purchase history for a refund request.
Refunds for direct purchases
If you bought a subscription directly from Alice (developer sales), refund requests are handled by Alice and are subject to their refund policy.
Contact info@alicegroup.co with your receipt and a clear refund request; include reasons and any supporting screenshots or receipts.
Alice plans and pricing
App-store sourced prices (UAE)
The following prices were sourced from UAE App Store in-app purchase listings. Subscription periods and feature details are not disclosed in Apple listings.
For full feature details or billing periods, contact the developer or check the app listing directly.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Alice Premium (AI Chat: AliceAI Companion) | AED 39.99, 79.99, 119.99, 149.99, 199.99, 399.99 (Lifetime) | Not specified | Not specified in listing |
| Alice Premium (AI Image Generator) | AED 19.99, 79.99, 149.99 | Not specified | Not specified in listing |
| AI Art PRO (AI Image Generator) | AED 29.99, 39.99, 49.99, 119.99 | Not specified | Not specified in listing |
Your consumer rights in United Arab Emirates
Right to clear information
Under UAE consumer protection principles, you have the right to clear pre-contract information about price, terms and conditions, and the nature of a digital service.
Sellers should disclose renewal terms, trial periods, and the cancellation procedure up front.
Right to complaints and remedies
If you believe your rights have been breached, you can file a complaint with the UAE government consumer protection resources.
Useful official resource: UAE Government - Consumer Rights.
Customer experiences
Positive feedback
Many users praise Alice for streamlined task management and helpful AI features that simplify daily routines and planning.
Users often highlight convenience when the app integrates well with calendars and reminders.
Common criticisms
Some customers report unclear subscription tiers or limited information in app-store listings about periods and features.
Other complaints center on delays in receiving cancellation confirmation and uncertainty about refunds for in-app purchases.
Documentation checklist
What to send by e-mail
- Full name and registered e-mail address for the Alice account.
- Subscription plan name and purchase date.
- Receipt or screenshot of the purchase (App Store or payment record).
Optional but useful items
- Subscription ID or transaction ID from the App Store or Google Play.
- Short explanation for cancellation and any screenshots showing billing or renewal attempts.
Common mistakes
Not identifying the purchase source
Many users try to contact the developer for a refund when the purchase was made via the App Store; refunds for store purchases are usually handled by the store, not the developer.
Missing receipt or proof
Failing to include a receipt or order number can delay processing. Always attach your purchase confirmation when requesting cancellation or a refund.
Comparative recap
Plan comparison overview
The table below summarizes the main plans and quick notes to help decide which applies to your case when cancelling or requesting support.
Price listings reflect UAE App Store in-app purchase values; periods and features are not included in Apple listings.
| Plan | Price (AED) | Period | Best for | Notes |
|---|---|---|---|---|
| Alice Premium (AI Chat: AliceAI Companion) | AED 39.99, 79.99, 119.99, 149.99, 199.99, 399.99 (Lifetime) | Not specified | Users seeking AI chat assistance and life-management features | Multiple price points; check receipt for which you bought |
| Alice Premium (AI Image Generator) | AED 19.99, 79.99, 149.99 | Not specified | Users focused on image generation features | Feature sets not disclosed in app-store listing |
| AI Art PRO (AI Image Generator) | AED 29.99, 39.99, 49.99, 119.99 | Not specified | Advanced image-generation users and creators | Check purchase receipt to confirm exact tier |
After cancelling
Confirm completion
Keep the cancellation confirmation e-mail or postal receipt and note any reference number for future correspondence.
If you do not receive confirmation within a few business days, follow up with info@alicegroup.co and keep a copy of your messages.
Next practical steps
- Export any important data from your Alice account before requesting deletion.
- If purchased via the App Store or Google Play, check the store's subscriptions area to ensure auto-renewal is cancelled there as well.
- If unresolved, file a complaint using UAE government consumer resources: UAE Government - Consumer Rights.
Address
Developer contact
Official e-mail for cancellation and support: info@alicegroup.co
Official website: https://alice.io/
Postal address
ICD Brookfield Place, Floor 27, Perpetua Offices DIFC, Dubai