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Cancel ALLTRAILS
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I hereby notify you of my decision to terminate the contract relating to the Alltrails service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Alltrails: Easy Method
What is AllTrails
Overview
AllTrails is a mobile and web service that provides maps, route guides, photos and user reviews for hiking, running and biking trails worldwide.
The app offers features such as offline maps, route planning, and safety alerts through paid tiers and a free basic version.
How it is delivered
AllTrails subscriptions can be purchased directly on AllTrails.com or via third‑party stores: Apple App Store (iOS) and Google Play (Android).
Purchases through those third parties follow the store’s billing and refund rules rather than AllTrails’ direct policies.
How to cancel AllTrails
Website (AllTrails.com)
- Log in to your account at AllTrails.com.
- Go to Settings → Account Settings → Turn Off Auto‑Renew to stop future renewals.
- Alternatively, email support@alltrails.com asking for cancellation before your next renewal date.
iOS (Apple App Store) and Android (Google Play)
- iOS: Open iPhone Settings → Tap your name → Subscriptions → Select AllTrails → Cancel subscription.
- Android: Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → Select AllTrails → Cancel subscription.
- Note: Cancelling in the App Store/Play Store disables auto‑renew; refunds must be requested from Apple or Google respectively.
Help Center, in‑app chat, email and postal options
- In the app: Profile → Settings → Chat with Support to open a conversation about your subscription.
- On the web: Use the Support Bot and Help Center at help.alltrails.com.
- You can also send a written cancellation or opt‑out request by email to support@alltrails.com or by postal mail.
What happens when you cancel
Access after cancellation
If you cancel auto‑renew, you typically retain paid features until the end of your current billing period.
Your account reverts to the free tier after the paid period expires; your saved routes and activities remain linked to your account.
Billing and renewals
Turning off auto‑renew prevents future charges but does not automatically trigger refunds for past payments.
Renewals charged by Apple or Google must be disputed via those stores; AllTrails can assist but cannot authorise store refunds directly.
Data and account content
Your profile, saved hikes and uploaded data remain on your account unless you request deletion separately.
To remove personal data, contact support@alltrails.com and request account deletion per their privacy policy.
Will I get a refund?
Refunds for website purchases
AllTrails offers a 30‑day money‑back guarantee for initial purchases made on AllTrails.com.
Email support@alltrails.com within 30 days of the initial purchase or within 30 days of an accidental renewal to request a refund.
Refunds for app store purchases
- Apple App Store: AllTrails cannot issue refunds for App Store purchases; request refunds directly via Apple Support.
- Google Play: AllTrails cannot issue refunds for Google Play purchases; request refunds via Google Play Help.
Exceptions and common conditions
- Refund eligibility may depend on the purchase type, date and whether the purchase was made via AllTrails.com or a third party.
- Free trial chargebacks or disputed automatic charges should be documented with screenshots and raised promptly with the store or AllTrails support.
AllTrails plans and pricing
Pricing overview
Annual plan prices observed for UAE app store listings; features are based on AllTrails descriptions.
No monthly subscription option was detected for UAE listings at the time of this guide.
Plans
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| AllTrails+ | AED114.99 | Annual | Offline maps, wrong‑turn alerts, extra safety and planning features, ad‑free experience |
| AllTrails Peak | AED259.99 | Annual | All Plus features plus custom route building, heatmaps, AI‑powered planning tools |
Your consumer rights in United Arab Emirates
Cooling‑off period
Under UAE consumer protection norms, digital services often include a 14‑day cooling‑off (withdrawal) period for online purchases.
However, platform‑specific rules can affect that right, especially for digital content already accessed or consumed.
Third‑party purchases and limits
Purchases made via Apple App Store or Google Play are governed by those stores’ terms; their refund windows and rules may differ from UAE obligations.
If you bought directly at AllTrails.com, use the 30‑day refund window detailed above; keep proof of purchase when seeking remedies.
Customer experiences
Positive feedback
Many users praise AllTrails for useful filters, clear route directions and well‑designed trail information.
Positive comments highlight route accuracy and the practicality of offline maps for outdoor use.
Common complaints
Some users report problems cancelling subscriptions and unexpected charges, or difficulty obtaining refunds outside the 30‑day window.
Other recurring issues include unresponsive support, free trial billing problems, app crashes, offline map bugs and battery drain on long hikes.
Documentation checklist
What to gather before contacting support
- Account email address used for the AllTrails account.
- Proof of purchase or order receipt (AllTrails, Apple or Google Play order ID).
- Date of purchase or renewal and the amount charged.
Optional supporting items
- Screenshots of subscriptions page, payment confirmation and cancellation attempts.
- Device type (iOS/Android) and app version, plus any chat transcripts with support.
Common mistakes
Canceling in the wrong place
Example: Cancelling via the AllTrails website when you purchased through Apple/Google will stop only AllTrails web renewals.
If you purchased via a store, you must cancel in that store to prevent future charges.
Missing proof or timing
Example: Requesting a refund without an order ID or proof of payment often delays or prevents successful resolution.
Another common error is waiting past the 30‑day window for web refunds; act promptly and keep receipts.
Comparative recap
Quick comparison headings
| Method | How to cancel | Refunds handled by | Speed / Notes |
|---|---|---|---|
| Website (AllTrails.com) | Account Settings → Turn Off Auto‑Renew or email support@alltrails.com | AllTrails for web purchases (30 days) | Fast to disable renewals; refunds via support if within 30 days |
| iOS (Apple App Store) | iPhone Settings → Subscriptions → AllTrails → Cancel | Apple | Cancellation immediate for auto‑renew; refunds via Apple request |
| Android (Google Play) | Google Play → Subscriptions → AllTrails → Cancel | Google Play | Cancellation immediate for auto‑renew; refunds via Google request |
| Email / Postal | Email support@alltrails.com or send postal request to corporate address | AllTrails (website purchases) or referral to store | Slower but useful if account access is unavailable |
After cancelling
Verify cancellation
Check your account subscription status on AllTrails.com or in the App Store / Google Play subscriptions area.
Retain confirmation emails or screenshots showing the cancellation and any reference numbers.
Useful official links
- AllTrails Help Center: https://support.alltrails.com/hc/en-us
- AllTrails main site: https://www.alltrails.com/
- Apple subscription support: https://support.apple.com/HT202039
- Apple refund requests: https://support.apple.com/en-us/HT204084
- Google Play cancel & refund: https://support.google.com/googleplay/answer/7018481
- Google Play refund policy: https://support.google.com/googleplay/answer/2479637
Address
Corporate mailing address
AllTrails, Inc.
530 Bush Street, 9th Floor, San Francisco, CA 94108
Contact by email
Primary support email: support@alltrails.com - use this for cancellation requests and refund inquiries for web purchases.
For postal cancellation, send a signed letter with your account email, purchase date and request for cancellation or refund; use tracked mail and keep proof of postage.