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I hereby notify you of my decision to terminate the contract relating to the Artgrid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Artgrid: Easy Method
What is Artgrid
Overview
Artgrid is a subscription-based stock footage service that provides filmmakers and creators with a library of high-quality video clips and assets.
The platform is primarily billed in US dollars and offers time-limited access to downloadable footage under its licensing terms.
Who uses it
Typical users include video editors, content creators, agencies, and production teams seeking cinematic stock footage.
Plans are structured around annual billing tiers rather than monthly billing in most markets.
How to cancel Artgrid
Cancel via Artgrid website / Help Center
- Artgrid does not offer a self-service "cancel" button; you must contact Artgrid to request cancellation.
- Use the official Help Center article for guidance: How do I cancel the renewal in my account?.
- Submit your cancellation request by email to Artgrid support as instructed in the Help Center.
Cancel for purchases through App Store or Google Play
- If you purchased via Apple (iOS), cancellations are typically managed in your Apple account subscription settings; however, Artgrid’s Help Center directs users to contact Artgrid for cancellation support.
- If you purchased via Google Play (Android), manage subscriptions through your Google Play account and also contact Artgrid support if you require assistance or confirmation.
- When in doubt, include purchase receipts and account details in your message to Artgrid support so they can process the request promptly.
What happens when you cancel
Access and renewal
After you cancel, your subscription will not renew at the next billing date.
Access to the library continues until the end of the current paid period unless otherwise stated by Artgrid.
Account data and assets
Your account details remain on file; Artgrid may retain billing and account records per its policies and legal requirements.
Downloaded assets you obtained while your subscription was active remain subject to the licensing terms in force at the time of download.
Will I get a refund?
Standard refund policy
Artgrid offers refunds within 14 days of payment only if the user has not downloaded any clips or assets during that period.
Renewal refunds follow the same rule: refundable within 14 days if no assets were downloaded after renewal.
Important exceptions and conditions
- If any clips or assets were downloaded, Artgrid’s refund eligibility is void.
- Refunds are conditional and require proof of no downloads and timely request.
- See Artgrid’s official refund policy: What is Artgrid’s Refund Policy?.
Artgrid plans and pricing
Pricing summary
Artgrid lists pricing in US dollars and uses annual billing for its plans; monthly billing is not generally offered.
Official pricing is shown below; Artgrid does not publish pricing in UAE Dirham (AED).
| Plan | Monthly equivalent (USD) | Annual billed price (USD) | Billing frequency / Notes |
|---|---|---|---|
| Junior | $19.99/mo | $239.90 | Billed annually; no monthly billing |
| Creator | $29.99/mo | $359.90 | Billed annually; no monthly billing |
| Pro | $49.92/mo | $599.00 | Billed annually; no monthly billing |
Your consumer rights in United Arab Emirates
Local legal context
There is no specific UAE statutory "cooling-off" period universally applying to digital services like stock footage platforms that we could verify.
Consumers should consult UAE consumer protection rules for details relevant to digital purchases and cross-border services.
Practical guidance for UAE residents
- Keep receipts and order confirmations for any digital purchase to support refund or dispute claims.
- Artgrid’s 14-day refund policy (conditional on no downloads) is a contractual term that can be relied upon where applicable.
- For official UAE consumer information, check the UAE government portal: u.ae.
Customer experiences
Positive feedback
Many users praise Artgrid for high-quality content and an inspiring clip library that supports creative projects.
Content quality and range are commonly highlighted as platform strengths by satisfied customers.
Negative feedback
- Several users report difficulty cancelling because there is no visible self-service cancel button and responses via email may be delayed.
- Complaints include unexpected annual renewals, denied refunds when assets were downloaded, and challenges accessing invoices or managing payment details online.
Documentation checklist
Essential documents to prepare
- Order confirmation and payment receipt showing date of purchase or renewal.
- Account email address and subscription ID (if available).
- Screenshots or logs proving whether assets were downloaded (for refund eligibility).
Optional supporting items
- Any correspondence with Artgrid support (emails or ticket numbers).
- Bank or card statement entries showing the charge.
- Device/App screenshots if purchased via Apple or Google to show purchase source.
Common mistakes
Assuming in-app cancellation is available
Many users assume there is a cancel button on Artgrid’s site or apps and do not contact support promptly.
Because Artgrid’s Help Center instructs contacting support, failing to email support can delay or prevent cancellation.
Missing the refund conditions
Users often request refunds after downloading assets and are then denied because refunds require no downloads within 14 days.
Another common mistake is waiting beyond the 14-day window to request a refund, which typically voids eligibility.
Comparative recap
Quick comparison table
| Aspect | Artgrid (verified) | Typical expectation / UAE context |
|---|---|---|
| Cancellation method | Contact Artgrid support (no self-service button); App Store/Google Play purchases require managing subscriptions in those stores or contacting support. | Consumers often expect an online account option to cancel; keep proof when contacting support. |
| Refund window | 14 days from payment if no assets downloaded. | Consumers expect a short refund window; verify local consumer protection for digital services. |
| Pricing | Listed in USD, billed annually (Junior $239.90/yr, Creator $359.90/yr, Pro $599/yr). | UAE buyers should expect cross-border pricing in USD and check exchange/billing details with their bank. |
After cancelling
Confirm cancellation
Always request written confirmation (email) from Artgrid after you submit a cancellation request.
Retain that confirmation along with your original receipt for record-keeping and any refund queries.
Useful links and contacts
- Artgrid Help Center - cancellation article: How do I cancel the renewal in my account?
- Artgrid refund policy: What is Artgrid’s Refund Policy?
- Artgrid official site (general information): artgrid.gr
Address
Official contact location
Skalas Prinou Thassou, Thassos Municipality, Kavala.
For order cancellations on the Greek site, Artgrid accepts written cancellation notices sent within 3 hours of placing the order to orders@artgrid.gr (preferred and fastest method).