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I hereby notify you of my decision to terminate the contract relating to the Astra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Astra: Step-by-Step Guide
What is Astra
Overview
Astra is a website security service that monitors and protects websites from malware, vulnerabilities, and security breaches. It operates on a subscription model and provides continuous scanning, remediation, and reporting.
Who uses it
Customers include developers, agencies, and businesses that require managed website security and monitoring. Subscriptions are typically billed periodically and managed through Astra’s account and billing channels.
How to cancel Astra
Primary cancellation methods
- Send a written cancellation request via the official contact channels listed on astra.com.
- You may also send a cancellation request by post to Astra’s official mailing address: 1900 Skyhawk Street, Alameda, California 94501.
Step-by-step cancellation guide
- Locate your account details: account email, subscription ID or invoice number, and the date of purchase.
- Email Astra’s support via the contact form or support address on astra.com with a clear subject like “Subscription cancellation - [Your account/email]”.
- If you prefer post, send a signed cancellation letter including account details to 1900 Skyhawk Street, Alameda, California 94501 and keep proof of postage.
- Request a written confirmation of cancellation and the effective date in the body of your email or letter.
- If you subscribed through an app store (Apple App Store or Google Play), cancel via the store subscription settings instead (see links below).
What happens when you cancel
Access and service end date
After confirmation, your subscription will typically remain active until the end of the paid billing period unless otherwise stated by Astra.
Canceling does not usually result in immediate loss of access unless Astra’s terms specify otherwise.
Billing and renewal
Once canceled, automatic renewal is stopped for the next billing cycle. You will not be charged again after the current period ends.
Always obtain written confirmation to avoid future disputes about renewal charges.
Data and backups
Confirm with Astra whether your account data, scans, and reports will be retained, archived, or deleted after cancellation.
Export or save any important reports or configuration details before the service end date.
Will I get a refund?
Official policy indicators
Astra’s public cancellation channels accept written cancellation requests; however, refund policies vary by product and purchase channel.
Where exact refund terms are not published on astra.com, you should request clarity in your cancellation confirmation.
Examples from related Astra products
- AstraLink (property-management app): terms state subscriptions auto-renew and require cancellation at least 24 hours before period end; no refunds for unused portion. See the provider’s terms for details.
- Other apps branded “astraapp” explicitly state that all purchases are non‑refundable and that subscriptions auto-renew until cancelled via the App Store.
Astra plans and pricing
Pricing source
The following prices are taken from verified App Store data for related FastAstra plans in the UAE as of January 2026.
Plans table
| Plan | Price (AED) | Billing Period | Features |
|---|---|---|---|
| FastAstra Monthly | AED 59.99 | Monthly | Unlimited AI Chat & Problem Solving; unlimited image generation & editing; 12+ language courses; advanced identifier & analysis tools; priority support |
| FastAstra Yearly | AED 599.99 | Yearly | Same features as monthly, billed annually at a discounted rate |
Your consumer rights in United Arab Emirates
General protections
UAE consumer protection laws provide remedies against unfair commercial practices, defective goods, and inaccurate advertising. Protections vary by transaction type and vendor terms.
Digital services and subscriptions may have different practical rights than physical goods; check the seller’s terms and local guidance for digital purchases.
Cooling-off and refunds
Verified terms for related Astra-branded apps show no explicit 14‑day cooling-off period and often state purchases are non‑refundable.
If you believe your consumer rights were breached, contact UAE consumer protection authorities or seek local legal advice for formal complaints.
Customer experiences
Positive feedback
Some Astra-related security services receive high marks for ease of use, responsive live chat, detailed reports, and fast malware cleanup.
Users praising operations often highlight strong value for managed remediation and attentive support.
Negative feedback
Other Astra-branded products (for example some WordPress themes or support channels) have reported slow or poor customer support and difficulty obtaining refunds.
When cancelling, prepare for variable support experiences and keep clear documentation of all communications.
Documentation checklist
What to include in your cancellation request
- Account email and username
- Subscription ID, invoice number, or order reference
- Billing period and last payment date
- Clear statement requesting cancellation and effective date
Proof and follow-up
- Copy of the confirmation email or signed postal receipt
- Screenshot of subscription in your account settings or app store
- Record of correspondence including dates and names of support agents
Common mistakes
Missing essential details
Leaving out your subscription ID, account email, or invoice number can delay processing. Always include clear identifiers in the first message.
Example: “Please cancel my subscription” without account details often requires follow-up requests.
Using wrong cancellation channel
If you subscribed via Apple App Store or Google Play, cancelling directly with Astra may not stop store renewals. Cancel in the store if that was the purchase channel.
Example: Subscribing in-app then emailing Astra without cancelling the App Store subscription leads to unexpected charges.
Comparative recap
At-a-glance comparison
| Provider / Product | Cancellation Method | Refund Policy (verified) | Auto-renew |
|---|---|---|---|
| Astra (astra.com) - website security | Email via official contact form or post to 1900 Skyhawk Street, Alameda, CA 94501 | Not explicitly published online; request confirmation from support | Typically auto-renews until cancelled; confirm in your account |
| AstraLink (property-management app) | Cancel via Apple ID settings (if purchased through App Store) or vendor instructions | No refunds for unused portion (per terms) | Auto-renews; must cancel at least 24 hours before period end |
| “astraapp” (app) | Cancel via App Store subscription settings | All purchases non‑refundable (per published terms) | Auto-renews until cancelled |
After cancelling
Confirmations to expect
Wait for written confirmation of cancellation and the effective end date. Keep that confirmation for dispute resolution.
If you continue to see charges after the confirmed end date, contact your payment provider and Astra with proof.
Helpful links and next steps
- Astra official site and contact: https://astra.com/
- Manage Apple subscriptions (UAE): Apple Support - Cancel subscriptions
- Manage Google Play subscriptions: Google Play Help - Cancel subscriptions
Address
Postal address for cancellation
1900 Skyhawk Street, Alameda, California 94501
Recommendation for mailed cancellations
Send a signed letter with your account details and retain proof of postage or courier tracking. Request written confirmation of receipt and cancellation.